Tanyarath Phoutinane

Achieved an average 10% quotes-to-traffic conversion rate through client outreach and product education. Used Gladly, email, and phone for timely customer interactions. Trained new team members on sales and customer engagement practices. Processed POS transactions and client records using NetSuite.

Maintained inventory records through cycle counts and physical audits. Communicated with staff via phone and email to fulfill material requests. Researched suppliers to improve product quality and delivery. Prepared shipments by packing, labeling, and affixing postage.

Generated creative marketing campaign ideas through research and brainstorming. Coordinated staff headshots and edited photos using Adobe Photoshop to align with branding standards. Assisted in planning company events such as conferences, career fairs, and tournaments. Coordinated State Department of Transportation pre-qualification procedures and have proven approval submissions from various State DOT. Supported departmental administrative tasks.