Available to hire
I am a dynamic and results-driven Community Management Leader with over 10 years of experience across media, tech, and marketing sectors. I specialize in leading digital engagement, moderating large-scale platforms, and crafting brand-aligned content strategies. Bilingual in Arabic and English, I enjoy managing teams, optimizing workflows, and delivering growth through data-driven insights.
I am passionate about fostering vibrant online communities and supporting campaign planning and content development. I stay current with industry trends and enjoy collaborating with teams to improve KPIs and ensure brand voice consistency across all social media platforms.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
Community Manager at MBC Group
December 31, 2024 - July 21, 2025Provided engaging text, image, and video content for social media accounts, responded to comments and customer queries timely, monitored and reported on feedback and online reviews, liaised with Development and Sales departments to stay updated on new products and features, built relationships with customers, potential customers, industry professionals and journalists, stayed up to date with digital technology trends, and performed social listening.
Head of Community Management at Winsome Outsourcing Services
December 1, 2024 - PresentLed community management across multiple SIAD Holding brands, supervised and trained moderator teams across shifts, developed and executed brand-aligned social media strategies, analyzed engagement trends, delivered detailed performance reports from daily to quarterly, managed content scheduling and cross-platform publishing, ensured brand voice consistency in community replies, conducted social listening and competitor analysis, maintained 100% uptime using CRM and automation tools, improved KPIs in collaboration with strategy and marketing teams, supported campaign planning and content development, provided strategic insights and performance recommendations, monitored industry trends to flag potential PR risks.
Community & Crisis Manager at Incubeta MENA
September 30, 2024 - July 21, 2025Established social media guidelines, adjusted or paused scheduled posts, conducted social listening, created social media crisis policy and crisis communication plan, engaged the audience, evaluated crisis response, created communication guidelines, managed misinformation and rumors.
AI Chatbot Operations Specialist at HUAWEI
March 31, 2023 - July 21, 2025Reviewed, optimized and wrote scripts related to product, e-commerce and service, analyzed dissatisfied transactions daily and took corresponding actions, prepared weekly and monthly reports on created corpora (scripts) and their impact, communicated and aligned with HQ peers on latest information including new features, services or marketing campaigns.
Non-Voice Team Leader at HUAWEI
July 31, 2021 - July 21, 2025Oversaw and assisted customer service employees in their duties, monitored business and process metrics to measure customer service effectiveness, ensured professional resolution of customer complaints, ensured timely and accurate handling of customer transactions, educated customers about products or services, and prepared documentation and reports on routine customer correspondence.
Social Media Moderator at HUAWEI
December 31, 2020 - July 21, 2025Reviewed and guided discussions to ensure appropriateness and compliance with community rules, removed unrelated or inappropriate content, answered questions, defined group boundaries and rules, and updated the platform.
Account Advisor (E-Mail) at HUAWEI
December 31, 2019 - July 21, 2025Responded to customer inquiries and requests via email and chat in a timely manner, documented all inquiries, resolutions, and follow-up tasks, demonstrated courteous and empathetic attitude, and performed research to answer customer inquiries.
Account Advisor (Hotline) at Raya (Etisalat UAE)
January 31, 2018 - July 21, 2025Responded to customer inquiries and requests via calls in a timely manner, documented all inquiries, resolutions, and follow-up tasks, and performed research to answer customer inquiries.
Sales and Business Development Roles at Xerox, Ibtkar real estate, Another Future real estate
December 31, 2015 - July 21, 2025Held sales and business development roles focusing on client relations, lead generation, and B2B communication.
Education
Bachelor’s Degree at International Academy for Engineering and Media Science (IAEMS), Giza
January 1, 2009 - December 31, 2009Qualifications
Industry Experience
Media & Entertainment, Telecommunications, Software & Internet, Professional Services, Real Estate & Construction
Experience Level
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