Available to hire
Hi, I’m Tuhin Talukder. With over 5 years of experience in administration, stakeholder coordination, and customer-facing roles, I bring a unique mix of IT knowledge and customer service skills. I have worked in fast-paced environments like banking and hospitality, and I enjoy solving problems and helping customers while adapting quickly to new technology and software.
I am multilingual, speaking English, Hindi, and Bengali, which helps me work effectively in diverse environments. I’m energetic, punctual, and calm under pressure, always ready to support my team and ensure smooth operations in any role I take on.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Bengali
Advanced
Work Experience
Cook at Popeyes Louisiana Kitchen, Sunwood Square, Coquitlam, BC
March 1, 2025 - PresentPrepare and cook meals and side dishes according to company standards and food safety guidelines. Maintain kitchen inventory, restock supplies, and ensure proper storage of food and equipment. Handle customer interactions, process payments, and ensure smooth service experience. Demonstrate strong multitasking skills by processing orders and resolving customer issues concurrently.
Deputy Director (ICT) & Assistant Director (ICT) at Bangladesh Bank (The Central Bank of Bangladesh), Bangladesh
August 31, 2024 - July 21, 2025Contributed to the design and implementation of Credit Information System (CIS) and trained bank employees. Contributed to the formulation of policies for Banks and Financial Institutions, including ICT Security and Cloud Computing guidelines. Prepared software documentation and worked in IT Audit and Compliance teams on separate occasions.
Probationary Officer (Software) at Dutch-Bangla Bank PLC, Bangladesh
November 1, 2017 - July 21, 2025Developed and maintained fintech products like Mobile Banking System and Agent Banking System. Planned, maintained and operated related databases. Involved in application testing and generating test data. Recommended quality control measures to development teams. Analyzed requests for system changes and determined feasibility.
Software Engineer at RootNext Solutions, Bangladesh
September 30, 2015 - July 21, 2025Designed web applications and databases, and recommended quality control measures. Contributed to software documentation.
Software Engineer at Grameen Communications, Bangladesh
April 30, 2015 - July 21, 2025Developed Asset Tracking and Management software. Scheduled trainings for 150+ employees on software usage and accumulated user feedback. Maintained and updated system data for accuracy and efficiency. Provided remote support to branch offices and resolved technical issues ensuring smooth operations.
Education
Master of International Development Studies at University of Dhaka, Bangladesh
January 1, 2019 - December 31, 2019Bachelor of Engineering (Computer) at University of Pune, India
January 1, 2011 - December 31, 2011Qualifications
Professional Receptionist Course
January 1, 2025 - December 31, 2025Industry Experience
Financial Services, Software & Internet, Retail, Non-Profit Organization, Travel & Hospitality
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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