Rami Aladdin Elshal

Custom Application Development involving liaison with 3rd party vendors and suppliers for efficient asset management. In-depth understanding and support of higher education industry applications. Expertise in Microsoft Power Platform including Power Automate, Power Apps, Power BI, and CRM systems like Dynamics 365 for business process automation and data analysis. Designed and implemented automated workflows for ERP and SAP integration. Improved QA processes and enhanced IT service operations ensuring timely resolution of requests and troubleshooting hardware/software issues. Skilled in scripting for automation and system testing.

Custom Application Development: Liase with 3rd party vendors and suppliers to ensure efficient asset management & external suppliers and clearly communicate technical issues. Application Knowledge: In-depth understanding of higher education industry applications including functionality, architecture, and integration points. Microsoft Power Tools Expertise: Leveraged Microsoft Power Automate, Power Apps, and Power BI to streamline workflows, automate business processes, and enhance data analysis. Integrated CRM systems including Dynamics 365 for operational efficiency. ERP and SAP Integration: Designed and implemented automated workflows using Power Automate for seamless integration with SAP, Dynamics 365, SharePoint, and custom databases. QA Process Improvement: Enhanced project delivery and product quality by integrating test planning, execution, and defect management processes across multiple projects. Daily Operations: Ensured smooth IT services functioning, timely issue resolution,

Liaised with third-party vendors and suppliers to ensure efficient asset management and clear communication of technical issues. Gained in-depth understanding of higher education industry applications, including vendor-based and in-house developed software. Leveraged Microsoft Power Automate, Power Apps, and Power BI to streamline workflows, automate business processes, and enhance data analysis. Designed and implemented automated workflows integrating SAP, Dynamics 365, SharePoint, and custom databases. Enhanced QA processes and project delivery by integrating test planning, execution, and defect management. Ensured smooth functioning of IT services by resolving requests within set timelines and adhering to IT policies. Conducted system integration and rigorous end-to-end testing with ERP systems. Automated routine tasks through scripting in Python, PowerShell, and Bash. Demonstrated strong troubleshooting and database management skills.