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I am a detail-oriented, energetic, and adaptable professional with a diverse background in sales assistance, administrative support, customer service, and export operations. Over the years, I've honed my ability to manage multiple tasks efficiently, from customer order management to event coordination, always aiming to resolve challenges professionally and promptly. I enjoy working collaboratively within teams and managing projects that require attention to detail and strong organizational skills. With a background that spans both technical customer service and creative administrative roles, I bring a unique blend of skills including effective communication, proficiency in various software applications, and a strong commitment to customer satisfaction. I'm excited about opportunities that allow me to utilize my experience and contribute positively to a successful organization.…I am a detail-oriented, energetic, and adaptable professional with a diverse background in sales assistance, administrative support, customer service, and export operations. Over the years, I've honed my ability to manage multiple tasks efficiently, from customer order management to event coordination, always aiming to resolve challenges professionally and promptly. I enjoy working collaboratively within teams and managing projects that require attention to detail and strong organizational skills. With a background that spans both technical customer service and creative administrative roles, I bring a unique blend of skills including effective communication, proficiency in various software applications, and a strong commitment to customer satisfaction. I'm excited about opportunities that allow me to utilize my experience and contribute positively to a successful organization.

Steffanie Mercier

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I am a detail-oriented, energetic, and adaptable professional with a diverse background in sales assistance, administrative support, customer service, and export operations. Over the years, I've honed my ability to manage multiple tasks efficiently, from customer order management to event coordination, always aiming to resolve challenges professionally and promptly. I enjoy working collaboratively within teams and managing projects that require attention to detail and strong organizational skills. With a background that spans both technical customer service and creative administrative roles, I bring a unique blend of skills including effective communication, proficiency in various software applications, and a strong commitment to customer satisfaction. I'm excited about opportunities that allow me to utilize my experience and contribute positively to a successful organization.…I am a detail-oriented, energetic, and adaptable professional with a diverse background in sales assistance, administrative support, customer service, and export operations. Over the years, I've honed my ability to manage multiple tasks efficiently, from customer order management to event coordination, always aiming to resolve challenges professionally and promptly. I enjoy working collaboratively within teams and managing projects that require attention to detail and strong organizational skills. With a background that spans both technical customer service and creative administrative roles, I bring a unique blend of skills including effective communication, proficiency in various software applications, and a strong commitment to customer satisfaction. I'm excited about opportunities that allow me to utilize my experience and contribute positively to a successful organization.

Available to hire

I am a detail-oriented, energetic, and adaptable professional with a diverse background in sales assistance, administrative support, customer service, and export operations. Over the years, I’ve honed my ability to manage multiple tasks efficiently, from customer order management to event coordination, always aiming to resolve challenges professionally and promptly. I enjoy working collaboratively within teams and managing projects that require attention to detail and strong organizational skills.

With a background that spans both technical customer service and creative administrative roles, I bring a unique blend of skills including effective communication, proficiency in various software applications, and a strong commitment to customer satisfaction. I’m excited about opportunities that allow me to utilize my experience and contribute positively to a successful organization.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Sales Assistant at Illinois Wholesale Cash Register

June 30, 2022 - July 22, 2025

Worked with Sales and Production teams on customer and project management. Prepared quotations and performed quote follow-ups. Processed customer returns and exchanges. Managed order entry, order detailing, purchasing, and expediting. Oversaw all aspects of customer orders and maintained customer records and multiple spreadsheets. Resolved customer order issues in a timely and professional manner.

Administrative Assistant at PaintNite Chicago

June 30, 2016 - July 22, 2025

Performed general office duties including typing, filing, scanning, email and phone communications. Prepared and managed monthly shift schedules for the Chicago team. Coordinated with venues to set up and maintain local events. Created, maintained, and distributed marketing materials to venues and personnel. Used social media to promote events and post event photos. Coordinated staff meetings and holiday parties. Clearly communicated painting instructions to crowds of 35+ adults.

Technical Customer Service Representative at Novaspect, Inc.

June 30, 2015 - July 22, 2025

Managed customer orders including order entry, detailing, purchasing, and expediting. Prepared quotations and performed quote follow-ups. Collaborated with Outside Sales and Engineers in customer planning. Quickly switched between multiple programs to resolve customer order issues efficiently and professionally.

Ocean Export Operations and Documentation at BTX Global Logistics

June 30, 2012 - July 22, 2025

Prepared rate quotes to clients and agents. Prepared cargo for export transportation via sea and air. Prepared commercial documents for AES, CAED, and US Customs. Maintained accounts and coordinated export bookings with steamship lines. Created and maintained Excel spreadsheets for customer reports. Performed data entry, billing, and international shipment tracking. Scanned and uploaded documents.

Ocean Export Operations and Documentation at C.H Robinson International Inc.

October 31, 2011 - July 22, 2025

Prepared rate quotes to clients and agents. Managed cargo preparation for export via sea and air. Prepared commercial documents for AES, CAED, and US Customs. Coordinated export bookings with steamship lines. Created and maintained Excel spreadsheets for customer reports, managed data entry and billing, and handled international shipment tracking. Scanned and uploaded shipping documents.

Accounts Payable/Receivable at Coleman Floor Company

December 31, 2006 - July 22, 2025

Entered tickets and material costing to general ledger accounts. Managed open enrollment packages for employee insurance. Entered sales commission reports and performed general office duties including typing, filing, and scanning.