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Hi, I'm Michael Daniel, a tech-savvy and detail-oriented professional with a solid background in the mortgage industry, customer support, and operations management. I've successfully handled pricing audits, staff coordination, and software troubleshooting, always striving to optimize workflows and provide excellent service. Currently, I'm diving into the world of video game design through my coursework, which has helped me sharpen my digital fluency and technical problem-solving skills. I'm passionate about combining my industry experience with my new digital skills to contribute in a technology support role in the mortgage industry. I enjoy leading teams and tackling challenges as they come, always aiming to enhance efficiency and support system users effectively.…Hi, I'm Michael Daniel, a tech-savvy and detail-oriented professional with a solid background in the mortgage industry, customer support, and operations management. I've successfully handled pricing audits, staff coordination, and software troubleshooting, always striving to optimize workflows and provide excellent service. Currently, I'm diving into the world of video game design through my coursework, which has helped me sharpen my digital fluency and technical problem-solving skills. I'm passionate about combining my industry experience with my new digital skills to contribute in a technology support role in the mortgage industry. I enjoy leading teams and tackling challenges as they come, always aiming to enhance efficiency and support system users effectively.

Michael Daniel

Game Designer, Game Developer, Animator, +2

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Hi, I'm Michael Daniel, a tech-savvy and detail-oriented professional with a solid background in the mortgage industry, customer support, and operations management. I've successfully handled pricing audits, staff coordination, and software troubleshooting, always striving to optimize workflows and provide excellent service. Currently, I'm diving into the world of video game design through my coursework, which has helped me sharpen my digital fluency and technical problem-solving skills. I'm passionate about combining my industry experience with my new digital skills to contribute in a technology support role in the mortgage industry. I enjoy leading teams and tackling challenges as they come, always aiming to enhance efficiency and support system users effectively.…Hi, I'm Michael Daniel, a tech-savvy and detail-oriented professional with a solid background in the mortgage industry, customer support, and operations management. I've successfully handled pricing audits, staff coordination, and software troubleshooting, always striving to optimize workflows and provide excellent service. Currently, I'm diving into the world of video game design through my coursework, which has helped me sharpen my digital fluency and technical problem-solving skills. I'm passionate about combining my industry experience with my new digital skills to contribute in a technology support role in the mortgage industry. I enjoy leading teams and tackling challenges as they come, always aiming to enhance efficiency and support system users effectively.

Available to hire

Hi, I’m Michael Daniel, a tech-savvy and detail-oriented professional with a solid background in the mortgage industry, customer support, and operations management. I’ve successfully handled pricing audits, staff coordination, and software troubleshooting, always striving to optimize workflows and provide excellent service. Currently, I’m diving into the world of video game design through my coursework, which has helped me sharpen my digital fluency and technical problem-solving skills.

I’m passionate about combining my industry experience with my new digital skills to contribute in a technology support role in the mortgage industry. I enjoy leading teams and tackling challenges as they come, always aiming to enhance efficiency and support system users effectively.

Skills

Microsoft Office

POS

Game Design

Experience Level

Microsoft Office

Expert

POS

Intermediate

Game Design

Intermediate

Language

English

Fluent

Work Experience

ASSISTANT MANAGER at PET SUPPLIES

August 1, 2024 - Present

Manage daily retail operations, including opening/closing, cash handling, and staff supervision. Lead a team of 10 employees with training, performance management, and scheduling. Resolve customer and technical issues in real time to ensure service quality and store efficiency. Maintain inventory levels, manage ordering, and ensure compliance with merchandising standards.

Staffing coordinator at crossmark - lewisville

August 1, 2024 - July 22, 2025

Oversaw staffing and scheduling for retail merchandisers across multiple locations. Supported onboarding, training, and personnel record management to ensure operational continuity. Acted as primary point of contact for field staff, resolving inquiries and performance concerns. Used staffing software and Excel to generate reports and improve coverage efficiency.

Pricing auditor at fairway mortgage

July 1, 2022 - July 22, 2025

Conducted daily audits of loan pricing data to ensure accuracy and compliance with investor guidelines. Collaborated with loan officers and secondary marketing teams to resolve pricing discrepancies. Documented audit findings and tracked pricing trends using Encompass and Excel. Contributed to process improvements by identifying and reporting systemic issues.