Hi, I'm Jamai Jamison, a passionate professional in electronic multimedia arts with a focus on sound design and media operations. I currently work as a Video Support Engineer at Amazon, where I provide technical support and optimize streaming services for Amazon Prime Video. Prior to this, I led media operations for major streaming platforms like Disney+, ESPN+, and Hulu, managing everything from live events to quality assurance. With a solid background in audio recording, sound engineering, and streaming technologies, I enjoy collaborating with technical teams and ensuring the highest quality content delivery. When I'm not optimizing video delivery infrastructure or monitoring streaming performance, I love delving into audio production and post-production processes to craft exceptional sound experiences.

Jamai Jamison

Hi, I'm Jamai Jamison, a passionate professional in electronic multimedia arts with a focus on sound design and media operations. I currently work as a Video Support Engineer at Amazon, where I provide technical support and optimize streaming services for Amazon Prime Video. Prior to this, I led media operations for major streaming platforms like Disney+, ESPN+, and Hulu, managing everything from live events to quality assurance. With a solid background in audio recording, sound engineering, and streaming technologies, I enjoy collaborating with technical teams and ensuring the highest quality content delivery. When I'm not optimizing video delivery infrastructure or monitoring streaming performance, I love delving into audio production and post-production processes to craft exceptional sound experiences.

Available to hire

Hi, I’m Jamai Jamison, a passionate professional in electronic multimedia arts with a focus on sound design and media operations. I currently work as a Video Support Engineer at Amazon, where I provide technical support and optimize streaming services for Amazon Prime Video. Prior to this, I led media operations for major streaming platforms like Disney+, ESPN+, and Hulu, managing everything from live events to quality assurance.

With a solid background in audio recording, sound engineering, and streaming technologies, I enjoy collaborating with technical teams and ensuring the highest quality content delivery. When I’m not optimizing video delivery infrastructure or monitoring streaming performance, I love delving into audio production and post-production processes to craft exceptional sound experiences.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Work Experience

Video Support Engineer at Amazon/Teksystems
January 1, 2025 - Present
Provide technical support for Amazon Prime Video streaming services across multiple platforms. Monitor and analyze streaming performance metrics using AWS tools and CDN infrastructure. Collaborate with development teams on service optimization and bug resolution. Maintain video delivery infrastructure utilizing AWS services such as CloudFront, MediaConvert, and Elemental.
Senior Media Operations Coordinator at Disney Streaming Services
July 31, 2023 - July 22, 2025
Led operational management of Disney+, ESPN+, and Hulu streaming platforms. Orchestrated UFC live events and managed virtual events across major sports networks. Supervised cross-platform programming operations, directing staff teams and content delivery. Monitored network behavior using Charles Log, SQL, and AWS for large-scale data processing. Conducted quality assurance across 500 channels and implemented standard operating procedures. Validated thousands of content pieces ensuring product quality and compliance.

Education

Associate Degree at City College of San Francisco
January 1, 0001 - December 31, 0001

Qualifications

Sound Design
January 11, 2030 - July 22, 2025
Audio Recording
January 11, 2030 - July 22, 2025
Pre/Post Audio Production
January 11, 2030 - July 22, 2025

Industry Experience

Media & Entertainment, Software & Internet, Telecommunications