Hi, I'm Nando de Groot, a Junior IT professional with hands-on experience in client support, CRM systems, and process automation. I’m passionate about solving technical issues and improving workflows using Python and Java. I enjoy working in international and remote teams and am always eager to learn more and contribute in technology-driven environments. In addition to programming, I have a flair for motion graphic design and media coordination, which lets me creatively support projects while leveraging my tech skills. I’m comfortable communicating across teams and look forward to opportunities where I can help optimize processes and enhance user experiences.

Nando de Groot

Hi, I'm Nando de Groot, a Junior IT professional with hands-on experience in client support, CRM systems, and process automation. I’m passionate about solving technical issues and improving workflows using Python and Java. I enjoy working in international and remote teams and am always eager to learn more and contribute in technology-driven environments. In addition to programming, I have a flair for motion graphic design and media coordination, which lets me creatively support projects while leveraging my tech skills. I’m comfortable communicating across teams and look forward to opportunities where I can help optimize processes and enhance user experiences.

Available to hire

Hi, I’m Nando de Groot, a Junior IT professional with hands-on experience in client support, CRM systems, and process automation. I’m passionate about solving technical issues and improving workflows using Python and Java. I enjoy working in international and remote teams and am always eager to learn more and contribute in technology-driven environments.

In addition to programming, I have a flair for motion graphic design and media coordination, which lets me creatively support projects while leveraging my tech skills. I’m comfortable communicating across teams and look forward to opportunities where I can help optimize processes and enhance user experiences.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Dutch
Fluent
English
Advanced
Spanish; Castilian
Intermediate

Work Experience

Business & Services Specialist at Randstad Netherlands
December 31, 2022 - July 22, 2025
Processed legal and HR documentation for business clients, including payroll processing for a workforce of several thousand employees.
Motion Graphic Designer & Media Coordinator at RAP Media
December 31, 2024 - July 22, 2025
Led website migration focused on improving client-facing UX, resulting in a 30% increase in user satisfaction across millions of monthly visitors. Supported CRM transition.
Operations & Sales Automation Lead at Stille Willy’s Silent Disco
December 31, 2020 - July 22, 2025
Led sales, order automation, and client onboarding in both B2B and B2C, increasing sales by 35%. Built automated tools to streamline order intake and improve conversion rates by 15%. Analyzed customer behavior to inform upselling and pricing strategies.
Customer Support & System Improvement (Remote) at SMA Solar Technology AG
December 31, 2023 - July 22, 2025
Provided technical support to customers across international markets via phone and email. Handled troubleshooting and issue resolution in a structured and empathetic manner with 85% first-contact resolution. Contributed to small system improvements and automation ideas using Python. Helped maintain CRM data accuracy and supported process documentation.

Education

MBO at MBO college Hilversum - Hilversum The Nederlands
January 1, 2017 - December 31, 2020

Qualifications

Universidad complutense de Madrid (Coursera)
January 1, 2024 - December 31, 2025

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Energy & Utilities, Retail

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate