Nando de Groot
Hi, I'm Nando de Groot, a Junior IT professional with hands-on experience in client support, CRM systems, and process automation.
About
Hi, I’m Nando de Groot, a Junior IT professional with hands-on experience in client support, CRM systems, and process automation. I’m passionate about solving technical issues and improving workflows using Python and Java. I enjoy working in international and remote teams and am always eager to learn more and contribute in technology-driven environments.
In addition to programming, I have a flair for motion graphic design and media coordination, which lets me creatively support projects while leveraging my tech skills. I’m comfortable communicating across teams and look forward to opportunities where I can help optimize processes and enhance user experiences.
- 4 years' experience
- Joined July 2025
Languages
- DutchFluent
- EnglishAdvanced
- Spanish; CastilianIntermediate
Industry experience
- Software & Internet
- Media & Entertainment
- Professional Services
- Energy & Utilities
- Retail
Work experience· 4 roles
Led website migration focused on improving client-facing UX, resulting in a 30% increase in user satisfaction across millions of monthly visitors. Supported CRM transition.
Provided technical support to customers across international markets via phone and email. Handled troubleshooting and issue resolution in a structured and empathetic manner with 85% first-contact resolution. Contributed to small system improvements and automation ideas using Python. Helped maintain CRM data accuracy and supported process documentation.
Processed legal and HR documentation for business clients, including payroll processing for a workforce of several thousand employees.
Education
Certifications and awards
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