Available to hire
Hi! I’m Galilee Sumaway, a highly organized and detail-oriented Virtual Assistant and Social Media Manager. I specialize in streamlining administrative processes while enhancing efficiency and optimizing operations for my clients. I enjoy delivering tailored solutions that help businesses grow and succeed.
With experience in marketing, design, and administrative support, I thrive in managing schedules, creating engaging content, and supporting marketing campaigns. I’m passionate about leveraging my skills in social media management, graphic design, and content writing to help brands connect with their audience and achieve their goals.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Virtual and Marketing Personal Assistant at Xperience Transportation LLC
June 30, 2024 - July 22, 2025Provided administrative support including managing schedules, emails, and appointments. Handled customer inquiries and communication. Assisted in creating and managing marketing content, scheduling, and posting on social media platforms. Conducted online research to support marketing strategies and performed data entry related to marketing analytics and databases.
Virtual Assistant at MC Mana Virtual PH
May 31, 2024 - July 22, 2025Managed administrative tasks such as email management, calendar scheduling, data entry, file organization, and research. Responsible for social media management including creating and scheduling posts across platforms. Collaborated with teams to coordinate tasks and deadlines.
Marketing Specialist at Nonstop Access Mgmt.
October 31, 2023 - July 22, 2025Served as marketing assistant/specialist for a clothing line. Designed and edited social media posts, ads, and fliers. Assisted in creating, scheduling, and managing marketing campaigns. Conducted product research, supported marketing and design projects, and handled administrative tasks for Vice Presidents of Marketing Design and Nonstop Access Management.
Content Writer at AIville
April 30, 2023 - July 22, 2025Composed articles on the latest AI tools and edited cover images using ChatGPT. Worked for a platform dedicated to AI enthusiasts.
Social Media Manager at SkillsSource Virtual Services
January 31, 2023 - July 22, 2025Created graphics and edited videos. Managed daily posting schedules across various social media channels, monitored and responded to comments and messages, and built relationships with the online community and followers.
International Property Specialist at SMDC (SM Development Corp.)
January 31, 2022 - July 22, 2025Promoted, marketed, and sold local and international properties. Negotiated deals, developed marketing strategies, handled paperwork for property transactions ensuring compliance with real estate laws and regulations.
Subject Matter Expert at Concentrix Daksh Philippines
May 31, 2019 - July 22, 2025Collaborated with team leaders to align advisors with objectives and foster team cohesion. Conducted research to identify root causes of low performance and developed improvement plans. Facilitated discussions to educate and improve advisor efficiency, and played a key role in product training.
T2 Chat Support Specialist at Concentrix Daksh Philippines
December 31, 2017 - July 22, 2025Managed complex account and billing issues, handled escalations, proactively addressed emerging issues and escalated cases to the Engineering team, ensuring efficient resolution and maintaining high customer service standards.
T1 Customer Care Specialist (Email/Phone Support) at IBM later acquired by Concentrix Daksh Philippines
July 31, 2015 - July 22, 2025Served as primary point of contact for global English-speaking customers. Managed account, billing, and download concerns. Assisted customers with account setup, security, refunds, and basic troubleshooting.
Virtual and Marketing Personal Assistant at Xperience Transportation LLC
June 1, 2024 - July 22, 2025Provided administrative support by managing schedules, emails, and appointments. Handled customer inquiries and communication. Assisted with marketing by creating and managing content, scheduling and posting on social media platforms, conducting online research to support marketing strategies, and performing data entry related to marketing analytics and databases.
Virtual Assistant at MC Mana Virtual PH
May 1, 2024 - July 22, 2025Handled administrative tasks including email management, calendar management, data entry, file organization, and research. Managed social media by creating and scheduling posts, planning and publishing content across platforms. Collaborated with teams to coordinate tasks and deadlines.
Marketing Specialist at Nonstop Access Mgmt.
October 1, 2023 - July 22, 2025Served as a marketing assistant/specialist for a clothing line. Designed and edited social media posts, ads, and fliers. Assisted in creating, scheduling, and managing marketing campaigns. Conducted product research, supported marketing and design projects, and handled administrative tasks for Vice Presidents of Marketing Design and Management.
Content Writer at AIville
April 1, 2023 - July 22, 2025Composed articles on the latest AI tools and edited cover images using ChatGPT as required by the client.
Social Media Manager at SkillsSource Virtual Services
January 1, 2023 - July 22, 2025Created graphics and edited videos. Managed daily posting schedules across social media channels, monitored and responded to comments and messages, building relationships with the online community and followers.
International Property Specialist at SMDC (SM Development Corp.)
January 1, 2022 - July 22, 2025Promoted, marketed, and sold local properties locally and internationally. Negotiated deals, developed marketing strategies, handled paperwork for property transactions, ensuring compliance with real estate laws and regulations.
Subject Matter Expert at Concentrix Daksh Philippines
May 1, 2019 - July 22, 2025Collaborated with Team Leaders to align advisors with common objectives. Conducted research on performance issues and developed improvement plans. Facilitated discussions to improve advisor efficiency and service quality. Guided new advisors through training periods.
T2 Chat Support Specialist at Concentrix Daksh Philippines
December 1, 2017 - July 22, 2025Managed dead-end cases, resolved complex account and billing issues, and handled escalations. Proactively addressed emerging issues and escalated cases to engineering team to ensure efficient resolution and maintain customer service standards.
T1 Customer Care Specialist (Email/Phone Support) at IBM later acquired by Concentrix Daksh Philippines
July 1, 2015 - July 22, 2025Served as primary contact for global English-speaking customers. Managed account, billing, and download concerns. Assisted customers with account setup and security, facilitated refunds, and provided basic troubleshooting.
Education
Bachelor of Science in Office Administration at Polytechnic University of the Philippines
January 1, 2005 - December 31, 2009Bachelor of Science in Office Administration at Polytechnic University of the Philippines
January 1, 2005 - December 31, 2009Qualifications
Industry Experience
Professional Services, Media & Entertainment, Real Estate & Construction, Transportation & Logistics, Retail
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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