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I'm a user-centered product designer and UX researcher with extensive hands-on experience designing and improving web platforms across nonprofit and internal systems. I specialize in turning research insights into intuitive, accessible design solutions and leading projects end-to-end with cross-functional teams. I excel at user research, usability evaluation, and translating insights into designs that balance user needs with business goals. I thrive in collaborative environments and enjoy delivering research-informed designs that drive meaningful outcomes for both users and stakeholders.…I'm a user-centered product designer and UX researcher with extensive hands-on experience designing and improving web platforms across nonprofit and internal systems. I specialize in turning research insights into intuitive, accessible design solutions and leading projects end-to-end with cross-functional teams. I excel at user research, usability evaluation, and translating insights into designs that balance user needs with business goals. I thrive in collaborative environments and enjoy delivering research-informed designs that drive meaningful outcomes for both users and stakeholders.

Smita Aghav

UX Designer, UI Designer, Product Designer, +2

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I'm a user-centered product designer and UX researcher with extensive hands-on experience designing and improving web platforms across nonprofit and internal systems. I specialize in turning research insights into intuitive, accessible design solutions and leading projects end-to-end with cross-functional teams. I excel at user research, usability evaluation, and translating insights into designs that balance user needs with business goals. I thrive in collaborative environments and enjoy delivering research-informed designs that drive meaningful outcomes for both users and stakeholders.…I'm a user-centered product designer and UX researcher with extensive hands-on experience designing and improving web platforms across nonprofit and internal systems. I specialize in turning research insights into intuitive, accessible design solutions and leading projects end-to-end with cross-functional teams. I excel at user research, usability evaluation, and translating insights into designs that balance user needs with business goals. I thrive in collaborative environments and enjoy delivering research-informed designs that drive meaningful outcomes for both users and stakeholders.

Available to hire

I’m a user-centered product designer and UX researcher with extensive hands-on experience designing and improving web platforms across nonprofit and internal systems. I specialize in turning research insights into intuitive, accessible design solutions and leading projects end-to-end with cross-functional teams.

I excel at user research, usability evaluation, and translating insights into designs that balance user needs with business goals. I thrive in collaborative environments and enjoy delivering research-informed designs that drive meaningful outcomes for both users and stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Language

English

Fluent

Hindi

Advanced

Marathi (Marāṭhī)

Advanced

Work Experience

UI/UX Designer (Intern, Project Lead) at WoMen of Connections Ministry Inc.

February 1, 2025 - Present

Led end-to-end product and UI/UX design for nonprofit and internal web platforms, from discovery and requirements to delivery and handoff. Conducted user research, stakeholder interviews, usability evaluations, and competitive analysis to inform design decisions. Designed responsive desktop and mobile experiences, including core user flows, navigation, forms, and information architecture. Created wireframes, flows, mid/high-fidelity designs, prototypes, and design systems using Figma. Performed UX audits to improve usability, accessibility, and visual consistency. Initiated and led an internal Accounting System Website project, defined requirements, timelines, and documentation with mid-fidelity designs aligned to internal workflows. Contributed to the Local Resources data project by researching community services. Collaborated with developers to ensure accurate, scalable implementation. Managed scope, timelines, and deliverables, maintaining alignment with business goals. Created and

UI/UX Design Intern at WoMen of Connections Ministry Inc

February 1, 2025 - Present

Designed responsive web and mobile interfaces in Figma aligned with accessibility standards (WCAG 2.1). Conducted user research to understand local nonprofit users’ needs and refined the content experience accordingly. Created project trackers and finalized reports using design data to support team decision-making and alignment. Streamlined design workflows and increased design delivery efficiency by 10% through cross-functional collaboration.

Client Representative at BNY Melon

June 30, 2022 - July 22, 2025

Resolved technical portal issues for clients, improving accessibility and troubleshooting efficiency. Led the integration of new fund companies into the CRM, improving data accuracy and user flow. Coordinated cross-functional teams to ensure 100% on-time CRM project deployments, improving workflow efficiency. Added and maintained client records in the CRM, ensuring structured information architecture and accuracy. Collaborated with quality check and analytics teams to optimize data consistency and usability.

Client Representative at BNY Mellon

July 1, 2021 - June 30, 2022

Senior Executive at Capita

March 31, 2020 - July 22, 2025

Assisted users with network portal issues, maintaining an average response time under 30 seconds to improve efficiency. Managed issue resolution across multiple projects, ensuring completion within a 48-hour window for minimal downtime. Conducted report analysis and quality checks, identifying UX pain points and recommending improvements. Managed the knowledge base, creating and updating templates and articles to enhance accessibility and usability, ensuring client-approved updates were implemented. Updated SOP templates weekly on the company’s portal, maintaining structured documentation and improving workflow efficiency. Performed regular testing on network portals, identifying usability issues and streamlining processes for a more seamless experience.

Senior Executive at Capita

January 1, 2018 - March 31, 2020