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Hi, I'm Teresa Ho, a passionate product designer and UX researcher currently based in Edmonton. With a strong background in digital experience design, I've been fortunate to work across diverse industries and geographies, from fintech platforms in Hong Kong to startup environments and media companies. I love creating user-centered designs that boost engagement and deliver real business impact. I enjoy collaborating with cross-functional teams and mentoring budding designers. Outside work, I'm keen on exploring AI innovations and accessibility to enhance digital products further. Let's connect and create delightful experiences together!…Hi, I'm Teresa Ho, a passionate product designer and UX researcher currently based in Edmonton. With a strong background in digital experience design, I've been fortunate to work across diverse industries and geographies, from fintech platforms in Hong Kong to startup environments and media companies. I love creating user-centered designs that boost engagement and deliver real business impact. I enjoy collaborating with cross-functional teams and mentoring budding designers. Outside work, I'm keen on exploring AI innovations and accessibility to enhance digital products further. Let's connect and create delightful experiences together!

Teresa Ho

Product Designer, UX Designer, UI Designer, +2

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Hi, I'm Teresa Ho, a passionate product designer and UX researcher currently based in Edmonton. With a strong background in digital experience design, I've been fortunate to work across diverse industries and geographies, from fintech platforms in Hong Kong to startup environments and media companies. I love creating user-centered designs that boost engagement and deliver real business impact. I enjoy collaborating with cross-functional teams and mentoring budding designers. Outside work, I'm keen on exploring AI innovations and accessibility to enhance digital products further. Let's connect and create delightful experiences together!…Hi, I'm Teresa Ho, a passionate product designer and UX researcher currently based in Edmonton. With a strong background in digital experience design, I've been fortunate to work across diverse industries and geographies, from fintech platforms in Hong Kong to startup environments and media companies. I love creating user-centered designs that boost engagement and deliver real business impact. I enjoy collaborating with cross-functional teams and mentoring budding designers. Outside work, I'm keen on exploring AI innovations and accessibility to enhance digital products further. Let's connect and create delightful experiences together!

Available to hire

Hi, I’m Teresa Ho, a passionate product designer and UX researcher currently based in Edmonton. With a strong background in digital experience design, I’ve been fortunate to work across diverse industries and geographies, from fintech platforms in Hong Kong to startup environments and media companies. I love creating user-centered designs that boost engagement and deliver real business impact.

I enjoy collaborating with cross-functional teams and mentoring budding designers. Outside work, I’m keen on exploring AI innovations and accessibility to enhance digital products further. Let’s connect and create delightful experiences together!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Japanese

Intermediate

Work Experience

Digital Experience Designer at BCOM Computer Centre, Edmonton

April 1, 2025 - Present

Focused on streamlining customer experience across online and offline channels through web content, visual communication and hands-on data analysis. Restructured WordPress-based product pages and content hierarchy, improving navigation and increasing online inquiries by 20%. Created actionable sales dashboards and purchasing trend reports in Excel, enabling data-informed decisions in marketing and inventory planning. Designed high-impact visuals—including event backdrops and promotional materials—that elevated in-store engagement and boosted foot traffic by 15%.

Senior Product Designer at OKX, Hong Kong

August 31, 2022 - July 23, 2025

Led UX improvements for global crypto SaaS platform across 19 languages on iOS, Android, and web. Optimised login, security, KYC, compliance and account management. Reduced customer complaints by 68% by resolving key usability issues in account management with recognition for outstanding performance. Achieved 40% retention and 25% satisfaction increase through continuous data analysis and design optimization with a 14+ member team. Orchestrated cross-regional design solutions aligning product, engineering and business teams across 5 regions. Provided mentorship to 5+ designers to elevate team UX best practices and workflows.

Product Designer & UX Researcher at HK01, Hong Kong

September 30, 2021 - July 23, 2025

Spearheaded launch of new financial news platform at a leading media company, collaborating with a 14+ member team to transform design workflows through data-driven improvements. Increased user satisfaction by 25% and retention by 40% through continuous design optimization. Conducted UX audits identifying critical pain points, influencing product roadmap to deliver 30+ enhancements within 7 months. Co-led usability tests and ideation workshops improving reading flow, accessibility, and content recommendations. Managed Sketch to Figma migration and established guidelines improving hand-off processes and system consistency.

UX/UI Designer at MotherApp, Hong Kong

September 30, 2018 - July 23, 2025

Delivered user-centered designs across diverse industries including enterprise solutions, B2B platforms, education, sports tech, and workspace solutions as well as scaling startups. Delivered UX solutions for clients including BBC, British Council, Herman Miller, and NTT, leading design presentations and client relationships achieving 80/100 satisfaction. Partnered with data scientists to develop an award-winning AI admin portal with data visualization boosting operational efficiency across 4 regions. Created visual, animation, and interactive designs for British Council's Playtime app, achieving a 4.4+ rating and top 10 education category status. Collaborated with sales and marketing teams to create compelling presentations and campaigns.