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Hi, I'm Ben Lenihan, a Software Engineer with a focus on 3rd-level support and resolving critical Java system incidents. I enjoy using my broad skill set, ranging from GDPR compliance to AR/game development, to create robust and user-friendly solutions. I take pride in mentoring teammates and collaborating across diverse international teams. My experience includes managing deployments, troubleshooting critical production systems, and developing prototypes for AR applications. I'm passionate about learning and applying new technologies to build efficient and resilient software products.…Hi, I'm Ben Lenihan, a Software Engineer with a focus on 3rd-level support and resolving critical Java system incidents. I enjoy using my broad skill set, ranging from GDPR compliance to AR/game development, to create robust and user-friendly solutions. I take pride in mentoring teammates and collaborating across diverse international teams. My experience includes managing deployments, troubleshooting critical production systems, and developing prototypes for AR applications. I'm passionate about learning and applying new technologies to build efficient and resilient software products.

Ben Lenihan

Programmer, Developer, Game Developer, +2

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Hi, I'm Ben Lenihan, a Software Engineer with a focus on 3rd-level support and resolving critical Java system incidents. I enjoy using my broad skill set, ranging from GDPR compliance to AR/game development, to create robust and user-friendly solutions. I take pride in mentoring teammates and collaborating across diverse international teams. My experience includes managing deployments, troubleshooting critical production systems, and developing prototypes for AR applications. I'm passionate about learning and applying new technologies to build efficient and resilient software products.…Hi, I'm Ben Lenihan, a Software Engineer with a focus on 3rd-level support and resolving critical Java system incidents. I enjoy using my broad skill set, ranging from GDPR compliance to AR/game development, to create robust and user-friendly solutions. I take pride in mentoring teammates and collaborating across diverse international teams. My experience includes managing deployments, troubleshooting critical production systems, and developing prototypes for AR applications. I'm passionate about learning and applying new technologies to build efficient and resilient software products.

Available to hire

Hi, I’m Ben Lenihan, a Software Engineer with a focus on 3rd-level support and resolving critical Java system incidents. I enjoy using my broad skill set, ranging from GDPR compliance to AR/game development, to create robust and user-friendly solutions. I take pride in mentoring teammates and collaborating across diverse international teams.

My experience includes managing deployments, troubleshooting critical production systems, and developing prototypes for AR applications. I’m passionate about learning and applying new technologies to build efficient and resilient software products.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Software Engineer (3rd Level Support) at INIT

November 1, 2022 - Present

Led full lifecycle deployments of Java based fleet management systems for public transit clients including installation of patches, database schema migration, configuration optimization, and diagnosing critical failures in SIRI APIs. Managed incident lifecycle using Jira, prioritizing tickets by severity and impact. Delivered expert-level support for 50+ enterprise clients, ensuring 99%+ uptime through root cause analysis and customer collaboration via phone and Microsoft Teams. Monitored distributed systems with custom tools to prevent server spikes and transaction failures. Mentored engineers in debugging and communication. Reduced development escalations by 20% through documentation. Proactively resolved chronic system issues to avoid recurring fines totaling over €20,000 annually.

Temporary Clerical Officer at Department of Social Protection

August 31, 2022 - July 23, 2025

Processed and catalogued over 500 confidential files for GDPR-compliant disposal with 100% accuracy in digital and physical record-keeping. Coordinated daily customer appointments using digital tools, optimizing resources and reducing wait times. Responded to 20+ daily customer inquiries via phone and email.

Augmented Reality Project Intern at Munster Technological University

May 31, 2021 - July 23, 2025

Researched emerging AR platforms such as Microsoft HoloLens and Unity AR Foundation, evaluating their enterprise use cases and compiling a technical report. Designed and developed a prototype AR application using Unity3D and C#, incorporating HoloLens SDK features like gaze tracking and spatial mapping to demonstrate real-time 3D visualization of engineering systems.