Available to hire
I’m a highly adaptable and tech-savvy Executive/Virtual Assistant with 8+ years in digital support, publishing consultation, customer service, and marketing. I thrive in fast-paced environments and enjoy helping clients grow their online presence through strategic planning, website management, and targeted campaigns.
Recently, I’ve gained hands-on experience in AI data annotation, sharpening my attention to detail and ability to follow structured guidelines. I excel at managing online platforms, coordinating projects, onboarding clients, and delivering reliable support to drive digital growth.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Sales Chat Representative at Newfold Digital (Bluehost / HostGator)
July 31, 2024 - July 23, 2025Provided live chat support for hosting and domain-related concerns. Guided clients in building and launching websites using WordPress and WooCommerce. Handled technical troubleshooting and service upgrades including SSL, SEO tools, and emails.
Publishing Consultant / Marketing Consultant at Legal Bright Inc. (Publishing Company)
December 31, 2021 - July 23, 2025Advised authors on publishing and marketing strategies. Executed SEO, email blasts, YouTube ads, and social media marketing campaigns. Customized service packages for U.S.-based clients and contributed to content planning.
Publishing Consultant / Marketing Consultant at E-Link (Publishing Company)
March 31, 2020 - July 23, 2025Managed client relationships and helped publish and promote their works. Offered support in SEO strategies, social campaigns, and video advertising. Assisted in digital product onboarding and post-launch marketing.
Customer Service Representative at Wipro
June 30, 2019 - July 23, 2025Handled high-volume support while recommending relevant services and solutions.
CSR / Sales / Tech Support / Retention Specialist at Convergys
July 31, 2017 - July 23, 2025Delivered full-spectrum support including technical help, account retention, and upselling.
Customer Service Representative at Qualfon
January 31, 2016 - July 23, 2025Assisted customers with general inquiries and product-related issues.
Sales Chat Representative at Newfold Digital (Bluehost /HostGator)
March 1, 2023 - July 1, 2024Provided live chat support for hosting and domain-related concerns. Guided clients in building and launching websites using WordPress and WooCommerce. Handled technical troubleshooting and service upgrades (SSL, SEO tools, emails).
Publishing Consultant / Marketing Consultant at E-Link (Publishing Company)
July 1, 2019 - March 1, 2020Managed client relationships and helped publish and promote their works. Offered support in SEO strategies, social campaigns, and video advertising. Assisted in digital product onboarding and post-launch marketing.
Customer Service Representative at Wipro
July 1, 2018 - June 1, 2019Handled high-volume support while recommending relevant services and solutions.
CSR / Sales / Tech Support / Retention Specialist at Convergys
March 1, 2016 - July 1, 2017Delivered full-spectrum support including technical help, account retention, and upselling.
Customer Service Representative at Qualfon
October 1, 2015 - January 1, 2016Assisted customers with general inquiries and product-related issues.
Education
Bachelor of Arts at University of San Carlos
January 1, 2012 - December 31, 2018Bachelor of Arts in History at University of San Carlos
January 1, 2012 - January 1, 2018Qualifications
Industry Experience
Professional Services, Media & Entertainment, Software & Internet, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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