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I am a creative and people-oriented professional with a strong background in customer service, digital communication, and content creation. Currently, I work in the airline industry where I have developed skills in fast-paced problem-solving and clear, empathetic communication. I am passionate about social media, audience engagement, and brand storytelling. I'm eager to bring fresh ideas, creativity, and strategic thinking into a Social Media Management role.…I am a creative and people-oriented professional with a strong background in customer service, digital communication, and content creation. Currently, I work in the airline industry where I have developed skills in fast-paced problem-solving and clear, empathetic communication. I am passionate about social media, audience engagement, and brand storytelling. I'm eager to bring fresh ideas, creativity, and strategic thinking into a Social Media Management role.

Bushra Sultana

Social Media Manager, Content Creator, Digital Marketer, +1

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I am a creative and people-oriented professional with a strong background in customer service, digital communication, and content creation. Currently, I work in the airline industry where I have developed skills in fast-paced problem-solving and clear, empathetic communication. I am passionate about social media, audience engagement, and brand storytelling. I'm eager to bring fresh ideas, creativity, and strategic thinking into a Social Media Management role.…I am a creative and people-oriented professional with a strong background in customer service, digital communication, and content creation. Currently, I work in the airline industry where I have developed skills in fast-paced problem-solving and clear, empathetic communication. I am passionate about social media, audience engagement, and brand storytelling. I'm eager to bring fresh ideas, creativity, and strategic thinking into a Social Media Management role.

Available to hire

I am a creative and people-oriented professional with a strong background in customer service, digital communication, and content creation. Currently, I work in the airline industry where I have developed skills in fast-paced problem-solving and clear, empathetic communication.

I am passionate about social media, audience engagement, and brand storytelling. I’m eager to bring fresh ideas, creativity, and strategic thinking into a Social Media Management role.

Skills

Canva

Microsoft Office

Amazon Web Services

Experience Level

Canva

Intermediate

Microsoft Office

Intermediate

Amazon Web Services

Beginner

Language

Bengali

Fluent

English

Advanced

Polish

Beginner

Work Experience

Customer Service Advisor at Ryanair Airlines at Concentrix CVG International Sp. zo.o

July 1, 2023 - Present

Taking responsibilities typically involves addressing customer inquiries, issues, and complaints via various channels like phone and chat. This includes assisting with bookings, handling refunds or changes to reservations, providing information on flights or policies, and ensuring customer satisfaction by resolving problems efficiently and professionally. Handling administrative tasks related to customer support, working on Zendesk, AWS, Tickets reviewing, solving and data management.