Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am an expert in IT support management and automation, specializing in Atlassian tools like Jira, Confluence, Bitbucket, as well as CI/CD pipelines using Jenkins and GitLab. With over four years of experience at Carrefour, I have streamlined IT support processes, managing over 3,000 tickets annually with a 97% SLA and boosting productivity through automation. I'm passionate about creating efficient, scalable solutions in international and Agile environments. I'm now looking for a new challenge as a Support Manager or Atlassian Administrator, where I can apply my skills in DevOps, scripting, and ITSM tools to help organizations improve their IT operations and support functions. Outside of work, I enjoy traveling, gemology, jazz saxophone, and Thai boxing.…I am an expert in IT support management and automation, specializing in Atlassian tools like Jira, Confluence, Bitbucket, as well as CI/CD pipelines using Jenkins and GitLab. With over four years of experience at Carrefour, I have streamlined IT support processes, managing over 3,000 tickets annually with a 97% SLA and boosting productivity through automation. I'm passionate about creating efficient, scalable solutions in international and Agile environments. I'm now looking for a new challenge as a Support Manager or Atlassian Administrator, where I can apply my skills in DevOps, scripting, and ITSM tools to help organizations improve their IT operations and support functions. Outside of work, I enjoy traveling, gemology, jazz saxophone, and Thai boxing.

Valens Dje

DevOps Developer, Project Manager, Web Developer, +2





I am an expert in IT support management and automation, specializing in Atlassian tools like Jira, Confluence, Bitbucket, as well as CI/CD pipelines using Jenkins and GitLab. With over four years of experience at Carrefour, I have streamlined IT support processes, managing over 3,000 tickets annually with a 97% SLA and boosting productivity through automation. I'm passionate about creating efficient, scalable solutions in international and Agile environments. I'm now looking for a new challenge as a Support Manager or Atlassian Administrator, where I can apply my skills in DevOps, scripting, and ITSM tools to help organizations improve their IT operations and support functions. Outside of work, I enjoy traveling, gemology, jazz saxophone, and Thai boxing.…I am an expert in IT support management and automation, specializing in Atlassian tools like Jira, Confluence, Bitbucket, as well as CI/CD pipelines using Jenkins and GitLab. With over four years of experience at Carrefour, I have streamlined IT support processes, managing over 3,000 tickets annually with a 97% SLA and boosting productivity through automation. I'm passionate about creating efficient, scalable solutions in international and Agile environments. I'm now looking for a new challenge as a Support Manager or Atlassian Administrator, where I can apply my skills in DevOps, scripting, and ITSM tools to help organizations improve their IT operations and support functions. Outside of work, I enjoy traveling, gemology, jazz saxophone, and Thai boxing.

Available to hire

I am an expert in IT support management and automation, specializing in Atlassian tools like Jira, Confluence, Bitbucket, as well as CI/CD pipelines using Jenkins and GitLab. With over four years of experience at Carrefour, I have streamlined IT support processes, managing over 3,000 tickets annually with a 97% SLA and boosting productivity through automation. I’m passionate about creating efficient, scalable solutions in international and Agile environments.

I’m now looking for a new challenge as a Support Manager or Atlassian Administrator, where I can apply my skills in DevOps, scripting, and ITSM tools to help organizations improve their IT operations and support functions. Outside of work, I enjoy traveling, gemology, jazz saxophone, and Thai boxing.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Advanced

Work Experience

Responsable Support DSI & Administrateur Atlassian - CDI at Carrefour France

March 31, 2023 - July 23, 2025

Managed the Azure Agile Fabric platform with a strong DevOps focus, automating support processes and coordinating cross-functional teams. Led ITSM support level 1 and 2, handled over 3,000 tickets annually with 97% SLA adherence, and authored knowledge base articles reducing MTTR by 30%. Developed Python and PowerShell scripts integrated into ITSM workflows, increasing productivity by 30%. Administered Atlassian tools (Jira, Confluence, Bitbucket) and DevOps software including Git, Jenkins, Nexus, SonarQube, JFrog Artifactory, and HashiCorp Vault. Led the technical migration from Nexus to JFrog Artifactory, ensuring uninterrupted service. Integrated Vault secrets management into CI/CD pipelines and maintained containerized environments using Docker. Provided expert-level Jira technical supervision and generated Power BI dashboards for operational reporting. Participated in the Synergie Monétique-IT project to migrate and automate financial transaction flows according to ISO 20022 stan

Cofondateur & Négociant principal at SVA GEMSTONE France

January 1, 2023 - Present

Automated business processes and data analysis using Streamlit, Excel VBA, and Python. Conducted audits, negotiations, and sales of rough diamonds in partnership with Okavango Diamond Company (Botswana). Developed an automated commercial and analytic dashboard with Streamlit. Organized and participated in the ING 2024 trade show in Paris.

Assistant Directeur Financier - Stage at Deutsche Bank AG Luxembourg

July 31, 2018 - July 23, 2025

Automated financial reporting using Excel/VBA, saving 10 hours per month. Conducted quarterly performance analysis and supported budgeting decisions.

Responsable Support DSI & Administrateur Atlassian - CDI at Carrefour France

March 31, 2023 - July 23, 2025

Managed the Azure Agile Fabric platform within the IT Department with a focus on DevOps, support process automation, and cross-team coordination. Oversaw ITSM level 1 & 2 support handling over 3,000 tickets annually with a 97% SLA, reduced mean time to resolution by 30% through knowledge base articles. Developed automation scripts in Python and PowerShell integrated with ITSM workflows, improving productivity by 30%. Administered Atlassian and DevOps tools including Jira, Confluence, Bitbucket, Git, HashiCorp Vault, SonarQube, Nexus, and Artifactory. Led the DevOps migration from Nexus to JFrog Artifactory ensuring no service interruption. Secured and managed secrets with HashiCorp Vault integrated in Jenkins pipelines. Implemented CI/CD pipelines with Jenkins and GitLab CI and created Docker images for reproducible script execution. Acted as Jira technical reference, trained experts in complex workflows, resolved critical incidents, and managed automation validations. Produced Power B

Cofondateur & Négociant principal at SVA GEMSTONE

January 1, 2023 - Present

Automated business processes and data analysis with digital tools like Streamlit, Excel VBA, and Python. Conducted audit, negotiation, and sales of rough diamonds with Okavango Diamond Company in Botswana. Developed an automated Streamlit dashboard for commercial and analytics tracking. Organized and participated in the ING 2024 trade show in Paris.

Assistant Directeur Financier - Stage at Deutsche Bank AG

July 31, 2018 - July 23, 2025

Automated Excel/VBA financial reporting saving 10 hours monthly. Conducted quarterly performance analysis and supported budget decisions.