Available to hire
Hi, I’m Elena, a marketing and CRM professional based in Munich. I enjoy turning data into meaningful growth, managing social media, CRM systems, and coordinating marketing programs for growing teams.
I’m passionate about connecting with customers online and offline, creating engaging content, and collaborating with partners to optimize production and delivery. I value clear communication and data-driven decisions, and I’m always eager to learn new tools and techniques to drive results.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Advanced
German
Advanced
French
Advanced
Chinese
Intermediate
Work Experience
Supply Chain and Marketing Coordinator at Innocoso GmbH, Munich
January 1, 2024 - January 1, 2024Global management of orders and shipments using SAP and Excel. Intermediate for effective production-customer interaction. Active acquisition of new customers via CRM and market analysis. Management of social media pages and websites. Online optimization through Google Analytics, SEO. Competence in competitor analysis with tools such as SEMRush and Web Flow.
Sales Operations Assistant at Alltrucks GmbH & Co. KG
January 1, 2024 - October 29, 2025Contract preparation for newly acquired partners, workshop management for partners, CRM system management, partner license management and creation, social media and website management, marketing and events support. Provided effective communication between system consultants and partners.
Sales Operations Assistant at Alltrucks GmbH & Co. KG
January 1, 2024 - PresentWorkshop management for partners; CRM system management (Business Central); partner license management and creation; marketing and events support; providing effective communication between system consultants and partners.
Supply chain and Marketing Coordinator at Innocoso GmbH
January 1, 2024 - July 24, 2025Global management of orders and shipments using SAP and Excel. Intermediary for effective production-customer interaction. Active acquisition of new customers via CRM and market analysis. Management of social media pages and websites. Online optimisation through Google Analytics, SEO. Competence in competitor analysis with tools such as SEMRush and WebFlow.
Sales Operations Assistant at Alltrucks GmbH & Co. KG
January 1, 2024 - PresentContract preparation for newly acquired partners. Workshop management for partners. Management of CRM system Business Central. Partner license management and creation. Management of social media pages and websites. Marketing and events support. Providing effective communication between system consultants and partners.
Supply Chain and Marketing Coordinator at Innocoso GmbH
January 1, 2022 - PresentGlobal management of orders and shipments using SAP and Excel; intermediary for production–customer interaction; active acquisition of new customers via CRM and market analysis; online optimization through Google Analytics, SEO.
Assistant Director at Schwere Reiter Theater, Munich
January 1, 2021 - PresentCollaboration with the director on scenography and technical issues; scheduling meetings; constant communication with other departments.
Intern at Officina Fotografica, Munich
January 1, 2020 - PresentEditing tasks using Photoshop and Lightroom; monitoring websites and social media.
Customer Success Manager at Arb as ia De Ma, La Spezia
January 1, 2015 - October 29, 2025Interaction with customers online and offline. Management of social media pages and websites. Responsible for translation of company materials. Support for accounting activities.
Customer Success Manager at Arbasia De Ma, Corniglia
January 1, 2015 - PresentInteraction with customers online and offline; management of social media pages and websites; translation of company materials.
Customer Success Manager at Arbasia De Ma
January 1, 2015 - PresentInteraction with customers online and offline. Management of social media pages and websites. Responsible for the translation of company materials. Support for accounting activities.
Education
Bachelor degree at University of The Sacred Heart, Milan
January 1, 2016 - December 31, 2020High school diploma at G. Mazzini, La Spezia
January 1, 2010 - December 31, 2015Bachelor in Languages and Brand Communication at University of The Sacred Heart, Milan
January 1, 2016 - January 1, 2020High School Diploma at G. Mazzini, La Spezia
January 1, 2010 - January 1, 2015Bachelor at University of The Sacred Heart, Milan
January 1, 2016 - January 1, 2020High School Diploma at G. Mazzini, La Spezia
January 1, 2010 - January 1, 2015Qualifications
Industry Experience
Transportation & Logistics, Retail, Wholesale & Distribution, Consumer Goods, Professional Services, Media & Entertainment, Software & Internet
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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