I am an experienced and customer-focused retail and sales professional, passionate about delivering exceptional service in fast-paced, customer-facing roles. With a proven track record in driving sales, exceeding targets, and building strong customer relationships, I thrive both independently and in team settings. I bring a proactive approach to problem-solving and am committed to ensuring every customer has a positive shopping experience. Throughout my career, I have supported clients across different sectors including retail, e-commerce logistics, and digital marketing. I enjoy leveraging my communication skills and product knowledge to meet business goals and enhance customer satisfaction.…

Anushka Saxena

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I am an experienced and customer-focused retail and sales professional, passionate about delivering exceptional service in fast-paced, customer-facing roles. With a proven track record in driving sales, exceeding targets, and building strong customer relationships, I thrive both independently and in team settings. I bring a proactive approach to problem-solving and am committed to ensuring every customer has a positive shopping experience. Throughout my career, I have supported clients across different sectors including retail, e-commerce logistics, and digital marketing. I enjoy leveraging my communication skills and product knowledge to meet business goals and enhance customer satisfaction.…

Available to hire

I am an experienced and customer-focused retail and sales professional, passionate about delivering exceptional service in fast-paced, customer-facing roles. With a proven track record in driving sales, exceeding targets, and building strong customer relationships, I thrive both independently and in team settings. I bring a proactive approach to problem-solving and am committed to ensuring every customer has a positive shopping experience.

Throughout my career, I have supported clients across different sectors including retail, e-commerce logistics, and digital marketing. I enjoy leveraging my communication skills and product knowledge to meet business goals and enhance customer satisfaction.

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Skills

Experience Level

Microsoft Office
Expert
CRM
Intermediate
Facebook
Intermediate
Instagram
Intermediate
Microsoft Excel
Intermediate
Microsoft Powerpoint
Intermediate
Microsoft Word
Intermediate
POS
Intermediate
Social Media Design
Intermediate
Email Design
Intermediate
Shopify
Intermediate
Copywriting
Intermediate
Email Marketing
Intermediate
Salesforce
Intermediate
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Language

English
Fluent
Hindi
Advanced
Panjabi, Punjabi
Advanced

Work Experience

Customer Host at Rail Gourmet (SSP Group), Nottingham, UK
April 1, 2024 - Present
Promoted and sold food and beverage items onboard trains, achieving 120% of sales targets through effective upselling techniques. Delivered high-quality customer care by promptly addressing passenger needs and resolving in-transit service issues. Ensured cleanliness and presentation of service carts, aligning with SSP Group’s food hygiene and safety standards. Managed cash handling and card transactions with accuracy and compliance to security procedures. Received positive feedback from passengers and supervisors for maintaining a friendly, approachable demeanour under pressure.
Senior Customer Advisor – E-commerce Logistics (ShipBob) at Teleperformance, Gurgaon, India
June 30, 2023 - July 24, 2025
Supported B2B logistics operations for U.S.-based Shopify clients by resolving complex order and shipping issues via email. Handled delayed, missing, and incorrect orders with urgency and accuracy, improving customer satisfaction and retention. Used CRM tools to log, track, and resolve tickets within SLAs, meeting 95%+ quality assurance benchmarks. Maintained proactive client communication, ensuring all responses were timely, professional, and solution-oriented. Collaborated with cross-functional departments including warehousing and IT to investigate fulfilment-related concerns.
Freelance Content Creator & Social Media Marketer at Self-employed — UK & India
December 1, 2018 - Present
Created and managed digital content for UK-based skincare clinics, salons, and wellness brands, helping them improve customer reach, bookings, and online engagement. Partnered with top Indian fashion and lifestyle brands including Swiggy, Amazon Fashion, MANGO, Tanishq, Daniel Wellington, Marks & Spencer India, and many more to deliver high-impact influencer campaigns. Responded to customer messages, comments, and enquiries across social platforms on behalf of clients, supporting strong customer relationships and satisfaction. Produced platform-specific content (reels, stories, static posts) and tracked campaign performance to guide future strategy. Featured in The Times of India and Hindustan Times for content quality and campaign success across multiple brand categories.
Customer Advisor – Telecom Services at Concentrix Daksh Pvt. Ltd., Gurgaon, India
December 31, 2020 - July 24, 2025
Managed high volumes of inbound customer service calls, addressing billing, connectivity, and account-related issues. Delivered quick and effective resolutions while adhering to strict quality and compliance metrics. Demonstrated technical troubleshooting skills to assist customers with mobile device and SIM-related concerns. Accurately documented call interactions using internal CRM systems to ensure consistency and follow-up. Commended by team leaders for patience, empathy, and professionalism in difficult customer interactions.
Customer Host at Rail Gourmet (SSP Group)
April 1, 2024 - Present
Promoted and sold food and beverage items onboard trains, achieving 120% of sales targets through effective upselling techniques. Delivered high-quality customer care by promptly addressing passenger needs and resolving in-transit service issues. Ensured cleanliness and presentation of service carts, aligning with SSP Group’s food hygiene and safety standards. Managed cash handling and card transactions with accuracy and compliance to security procedures. Received positive feedback from passengers and supervisors for maintaining a friendly, approachable demeanour under pressure.
Senior Customer Advisor – E-commerce Logistics (ShipBob) at Teleperformance
June 30, 2023 - July 24, 2025
Supported B2B logistics operations for U.S.-based Shopify clients by resolving complex order and shipping issues via email. Handled delayed, missing, and incorrect orders with urgency and accuracy, improving customer satisfaction and retention. Used CRM tools to log, track, and resolve tickets within SLAs, meeting 95%+ quality assurance benchmarks. Maintained proactive client communication, ensuring all responses were timely, professional, and solution-oriented. Collaborated with cross-functional departments including warehousing and IT to investigate fulfilment-related concerns.
Freelance Content Creator & Social Media Marketer at Self-employed
December 1, 2018 - Present
Created and managed digital content for UK-based skincare clinics, salons, and wellness brands, helping them improve customer reach, bookings, and online engagement. Partnered with top Indian fashion and lifestyle brands including Swiggy, Amazon Fashion, MANGO, Tanishq, Daniel Wellington, Marks & Spencer India, and many more to deliver high-impact influencer campaigns. Responded to customer messages, comments, and enquiries across social platforms on behalf of clients, supporting strong customer relationships and satisfaction. Produced platform-specific content (reels, stories, static posts) and tracked campaign performance to guide future strategy. Featured in The Times of India and Hindustan Times for content quality and campaign success across multiple brand categories.
Customer Advisor – Telecom Services at Concentrix Daksh Pvt. Ltd.
December 31, 2020 - July 24, 2025
Managed high volumes of inbound customer service calls, addressing billing, connectivity, and account-related issues. Delivered quick and effective resolutions while adhering to strict quality and compliance metrics. Demonstrated technical troubleshooting skills to assist customers with mobile device and SIM-related concerns. Accurately documented call interactions using internal CRM systems to ensure consistency and follow-up. Commended by team leaders for patience, empathy, and professionalism in difficult customer interactions.

Education

MSc at Nottingham Trent University
September 1, 2023 - September 30, 2024
Bachelor of Commerce at University of Delhi
July 1, 2017 - August 31, 2020
MSc at Nottingham Trent University
September 1, 2023 - September 30, 2024
Bachelor of Commerce at University of Delhi
July 1, 2017 - August 31, 2020

Qualifications

SSP Food and Safety Knowledge
May 1, 2024 - May 31, 2024
Cash and Security Procedures (SSP Group)
May 1, 2024 - May 31, 2024
Data Privacy Training UK&I
May 1, 2024 - May 31, 2024
Social Media Marketing (Freelance)
August 1, 2023 - August 31, 2023
Instagram Creator Course
October 1, 2021 - October 31, 2021
SSP Food and Safety Knowledge
May 1, 2024 - May 31, 2024
Cash and Security Procedures (SSP Group)
May 1, 2024 - May 31, 2024
Data Privacy Training UK&I
May 1, 2024 - May 31, 2024
Social Media Marketing (Freelance)
August 1, 2023 - August 31, 2023
Instagram Creator Course
October 1, 2021 - October 31, 2021

Industry Experience

Retail, Transportation & Logistics, Telecommunications, Media & Entertainment, Professional Services, Travel & Hospitality, Software & Internet
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