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I am a professional with experience in functional and technical analysis of solutions based on large language models (LLMs), conversational flow design, and deployment in cloud environments. I have led the development of intelligent agents using OpenAI, Pinecone, and MongoDB to optimize processes in customer service companies. I have solid knowledge in automation, semantic information retrieval, and data visualization. I enjoy combining my expertise in AI and data science with practical applications to improve operational efficiency and user experience. I am passionate about leveraging AI technologies to transform business processes and deliver smart, innovative solutions.…I am a professional with experience in functional and technical analysis of solutions based on large language models (LLMs), conversational flow design, and deployment in cloud environments. I have led the development of intelligent agents using OpenAI, Pinecone, and MongoDB to optimize processes in customer service companies. I have solid knowledge in automation, semantic information retrieval, and data visualization. I enjoy combining my expertise in AI and data science with practical applications to improve operational efficiency and user experience. I am passionate about leveraging AI technologies to transform business processes and deliver smart, innovative solutions.

Alberto Sanahuja

AI Engineer, Data Scientist, Project Manager, +1

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I am a professional with experience in functional and technical analysis of solutions based on large language models (LLMs), conversational flow design, and deployment in cloud environments. I have led the development of intelligent agents using OpenAI, Pinecone, and MongoDB to optimize processes in customer service companies. I have solid knowledge in automation, semantic information retrieval, and data visualization. I enjoy combining my expertise in AI and data science with practical applications to improve operational efficiency and user experience. I am passionate about leveraging AI technologies to transform business processes and deliver smart, innovative solutions.…I am a professional with experience in functional and technical analysis of solutions based on large language models (LLMs), conversational flow design, and deployment in cloud environments. I have led the development of intelligent agents using OpenAI, Pinecone, and MongoDB to optimize processes in customer service companies. I have solid knowledge in automation, semantic information retrieval, and data visualization. I enjoy combining my expertise in AI and data science with practical applications to improve operational efficiency and user experience. I am passionate about leveraging AI technologies to transform business processes and deliver smart, innovative solutions.

Available to hire

I am a professional with experience in functional and technical analysis of solutions based on large language models (LLMs), conversational flow design, and deployment in cloud environments. I have led the development of intelligent agents using OpenAI, Pinecone, and MongoDB to optimize processes in customer service companies. I have solid knowledge in automation, semantic information retrieval, and data visualization.

I enjoy combining my expertise in AI and data science with practical applications to improve operational efficiency and user experience. I am passionate about leveraging AI technologies to transform business processes and deliver smart, innovative solutions.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Intermediate

Work Experience

Operations Manager at Majorel SP Solutions

June 30, 2023 - July 25, 2025

Led teams of up to 90 people, ensuring the achievement of critical KPIs and quality standards. Coordinated operational improvement initiatives focused on efficiency, digitalization, and automation. Developed dashboards and strategic reports based on operational data analysis. Participated in functional projects for digital transformation alongside technical teams.

Team Manager at Arvato CRM Solutions Iberia

February 28, 2018 - July 25, 2025

Supervised teams and monitored quality through action plans and operational metrics. Designed onboarding processes for new agents and continuous performance improvement. Coordinated with cross-functional areas to optimize workflow and customer experience.

Customer Service Representative

November 30, 2015 - July 25, 2025

Provided premium customer service, resolving complex incidents and managing contracted services. Maintained databases and provided functional support in back office tasks.

Puesto de Caja / Comercial at Bantierra

February 28, 2014 - July 25, 2025

Managed office operations, offered personalized customer attention, and processed basic banking transactions.