Available to hire
I am a versatile developer with extensive experience in software engineering and implementing new technologies to maximize development efficiency. I enjoy conducting market and consumer research to translate insights into valuable application features. I have a knack for quickly acquiring and applying complex technology concepts, and I work well under pressure to deliver projects on time.
I am a self-motivated and positive team player with skills in public relations, sales, customer service, and training. I specialize in application development, with strong expertise in SharePoint, Power Apps, SQL Server, and VBA, among other technologies.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Intermediate
Work Experience
Application Developer at Trojan Technologies
August 31, 2023 - July 25, 2025Developed and implemented personalized client solutions using programming language expertise. Resolved system test and validation problems to ensure normal program functioning. Wrote code for database applications and created software applications in a test-driven development environment. Managed Teams Channels and access to Teams SharePoint sites. Created responsive SharePoint websites with master pages, themes, templates, JavaScript, HTML, and JSON including web-parts, sites, lists, libraries, and access permissions. Experienced in SharePoint migration using Share Gate and Microsoft SharePoint Migration tools. Wrote workflows using Power Automate to automate business processes. Designed and implemented high-quality databases using SQL Server and Access, including complex queries and stored procedures. Built Access and Excel applications using VBA.
Computer Programmer Analyst – 1 Year Coop at Canada Revenue Agency
August 31, 2012 - July 25, 2025Identified causes of application issues and determined modifications needed. Worked closely with users to establish specifications and system designs. Updated documentation with project deviations and maintained records. Built, modified, and tested Excel application macros using VBA that interfaced with IBM Mainframe systems to generate reports. Translated macro logic to work with French Mainframe System. Prepared documentation such as Quality Plan & TSR for national approval and usage. Troubleshot and solved Excel VBA macro issues across the country, and provided user training and prepared training materials.
Network Administrator at Sharjah Islamic Bank
August 31, 2006 - July 25, 2025Installed, configured, and supported LAN, WAN, and Internet systems. Maintained network hardware and software, monitored network availability, and performed day-to-day LAN and WAN administration and support. Monitored system performance and responded to alerts. Coordinated issue resolution reported to the helpdesk, analyzing and resolving technical problems related to computers, servers, email configurations, and software. Collected and generated daily, weekly, monthly, and yearly KPI reports using Crystal Reports.
Technical Support Agent at TeleTech
December 31, 2003 - July 25, 2025Provided high-level technical support resolving inquiries via phone, e-mail, and web consistent with service levels and goals. Assisted customers in identifying issues and explaining solutions to restore service. Resolved diverse technical issues across multiple systems and time zones. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Set up and configured customers’ Internet DSL connections. Troubleshot issues related to DSL connections, Windows OS, TCP/IP, and drivers. Documented all received issues using Remedy helpdesk software.
Application Developer at Trojan Technologies
August 31, 2023 - July 30, 2025Developed and implemented personalized client solutions using programming language expertise. Resolved system test and validation problems to ensure normal program functioning. Written code for database applications and created software applications in a test-driven development environment. Managed Teams Channels and controlled access to Teams SharePoint sites. Created responsive SharePoint websites with master pages, themes, templates, JavaScript, HTML, and JSON, including web-parts, sites, lists, and libraries. Extensive experience in SharePoint migration using ShareGate Tool and Microsoft SharePoint Migration Tool. Advanced experience writing workflows using Power Automate to automate business processes. Over 5 years of experience creating responsive model-driven and canvas apps using Power Apps. Designed and implemented high-quality databases using SQL Server and Access Database with complex queries and stored procedures. Built Access and Excel applications using VBA.
Computer Programmer Analyst – 1 Year Coop at Canada Revenue Agency
August 31, 2012 - July 30, 2025Identified causes of issues within applications and determined required modifications. Worked closely with users to establish specifications and system designs, and updated documentation with project deviations to capture changes. Documented program development and revisions. Built, modified, and tested Excel application macros using VBA that connected to IBM Mainframe Computer to scrape information from different systems and produce output in Excel spreadsheets. Translated macros logic to work with French Mainframe System. Prepared quality plans and testing documents for nationwide macro approval. Troubleshot and solved Excel VBA macro issues across the country, including user training and preparation of training materials.
Network Administrator at Sharjah Islamic Bank
August 31, 2006 - July 30, 2025Installed, configured, and supported LAN, WAN, and Internet systems. Maintained network hardware and software and monitored network availability for end-users. Performed day-to-day LAN and WAN administration, maintenance, and support. Monitored system performance and responded to alerts. Coordinated helpdesk issue resolutions and analyzed and solved technical problems related to personnel computers, servers, email configuration, password resets, MS Office, and Internet/Intranet.
Technical Support Agent at TeleTech
December 31, 2003 - July 30, 2025Provided high-level technical support via phone, e-mail, and web maintaining department and team service levels and goals. Assisted customers in identifying issues and provided solutions to restore services and functionality. Resolved a wide range of technical issues across multiple systems and applications for customers and end-users across various time zones. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Set up and configured customers' Internet DSL connections and troubleshot issues related to DSL, line provision, Windows OS, TCP/IP, and drivers. Documented all received issues using Remedy helpdesk software.
Education
College Diploma - Computer Programmer Analyst at Fanshawe College – High Ontario
January 1, 2010 - December 31, 2012College Diploma at Fanshawe College
January 1, 2010 - December 31, 2012Qualifications
Microsoft SharePoint Online – LinkedIn Training
January 11, 2030 - July 25, 2025Microsoft Power Apps – LinkedIn Training
January 11, 2030 - July 25, 2025Introduction to AI & Machine learning – Great Learning
January 11, 2030 - July 25, 2025Sharegate Migration Tool – Sharegate Training
January 11, 2030 - July 25, 2025Microsoft Copilot - Pragmatic works
January 11, 2030 - July 25, 2025SharePoint Online Beyond the Basic – LinkedIn Training
January 11, 2030 - July 25, 2025Learning Microsoft Power Apps – LinkedIn Training
January 11, 2030 - July 25, 2025SharePoint Migration from Classic to Modern Sites – LinkedIn Training
January 11, 2030 - July 25, 2025Filter Context with DAX Workshop – Pragmatic works
January 11, 2030 - July 25, 2025Ultimate Power BI – Pragmatic works
January 11, 2030 - July 25, 2025Microsoft Power Automate Essential Training – LinkedIn Training
January 11, 2030 - July 25, 2025Microsoft Power Apps Essential Training: Beyond the Basics – LinkedIn Training
January 11, 2030 - July 25, 2025Customize Forms using Power Apps – LinkedIn Training
January 11, 2030 - July 25, 2025Data Story telling with Power BI Workshop – Pragmatic works
January 11, 2030 - July 25, 2025Microsoft SharePoint Online – LinkedIn Training
January 11, 2030 - July 30, 2025Microsoft Power Apps – LinkedIn Training
January 11, 2030 - July 30, 2025Introduction to AI & Machine learning – Great Learning
January 11, 2030 - July 30, 2025Sharegate Migration Tool – Sharegate Training
January 11, 2030 - July 30, 2025Microsoft Copilot - Pragmatic works
January 11, 2030 - July 30, 2025SharePoint Online Beyond the Basic – LinkedIn Training
January 11, 2030 - July 30, 2025Learning Microsoft Power Apps – LinkedIn Training
January 11, 2030 - July 30, 2025SharePoint Migration from Classic to Modern Sites – LinkedIn Training
January 11, 2030 - July 30, 2025Filter Context with DAX Workshop – Pragmatic works
January 11, 2030 - July 30, 2025Ultimate Power BI – Pragmatic works
January 11, 2030 - July 30, 2025Microsoft Power Automate Essential Training – LinkedIn Training
January 11, 2030 - July 30, 2025Microsoft Power Apps Essential Training: Beyond the Basics – LinkedIn Training
January 11, 2030 - July 30, 2025Customize Forms using Power Apps – LinkedIn Training
January 11, 2030 - July 30, 2025Data Story telling with Power BI Workshop – Pragmatic works
January 11, 2030 - July 30, 2025Industry Experience
Software & Internet, Government, Financial Services, Professional Services, Telecommunications
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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