Sebastian Lavrinovic

Supervised one of the company’s 5 busiest restaurant locations, demonstrating leadership ensuring a smooth and hospitable team and customer experience. Handled cash, stock counts, sourced inventory. Attended management meetings and training sessions. Achieved sales targets contributing to record sales multiple times, prepared financial reports, handled confidential information with discretion. Exemplified strong problem-solving skills, managing calls, issues and complaints promptly and effectively. Supervised team member training. Participated in a company-wide craft exchange creating restaurant boards adhering to visual identity. Managed a company-held Instagram takeover, uploading Stories to engage the audience.

Provided exceptional customer service in fast-paced environments, delivering Old School Hospitality up to company standards. Assisted in multiple locations, securing promotion due to in-depth knowledge of menu, food standards, company values, and allergy procedures.

Maintained high standards of customer service according to company guidelines. Trained both on the floor and in the kitchen. Developed conflict resolution and team cooperation skills.