Available to hire
I am an experienced and dedicated administrative professional with 19 years of proven success in healthcare, wellness, and community engagement. I specialize in program coordination, scheduling, records management, and communication, with a passion for creating structured, people-centered environments that drive both organizational efficiency and meaningful connection.
As the founder of MandyLynnVA, I provide personalized virtual assistant services for heart-centered entrepreneurs, creatives, and small business owners, supporting them with administrative and digital tasks so they can focus on their core work. I thrive on leadership, innovation, and building inclusive, high-impact initiatives that make a difference.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Intermediate
Work Experience
Virtual Assistant at MandyLynnVA
May 1, 2025 - PresentFounder of MandyLynnVA providing personalized virtual assistant services for entrepreneurs, creatives, and small businesses. Manage email inboxes, scheduling, and calendars to keep client workflows running smoothly. Design and maintain branded documents, digital forms, and client onboarding materials. Create and schedule content for social media platforms using Canva and Meta Suite. Provide customer service support and set up automations, newsletters, and landing pages for online offerings and events. Collaborate with clients to maintain branding consistency and client communications.
Community Outreach Officer at Young Adult Cancer Canada (YACC)
May 1, 2025 - PresentConduct outreach to young adult cancer survivors, sharing support program offerings and community opportunities. Promote participation in events such as YACC’s 25th birthday and Recover Study. Record and manage outreach activity using Excel and Google Suite tools. Provide supportive, peer-based communication that nurtures trust and connection. Collaborate with a mission-driven team to expand national program reach.
Activity & Wellness Coordinator / Administrative Assistant at GEF Seniors Housing
May 31, 2025 - July 27, 2025Created and led over 30 wellness programs, increasing resident engagement by 25%. Launched a volunteer program growing to 20+ active volunteers. Spearheaded 'Bridging Generational Gaps' campaign with United Way & Harry Ainlay students. Managed multi-site calendars, budgets, supply ordering, and staff onboarding. Performed general office duties including document preparation, internal communications, and supply tracking. Received MLA Award for Outstanding Services.
Program Assistant - Radiation Oncology at Cross Cancer Institute, AHS
November 30, 2021 - July 27, 2025Scheduled clinical rotations and managed residency program logistics. Coordinated CARMS interviews including travel, hotel bookings, catering, and meeting logistics. Maintained academic documentation and supported the program director using Outlook, Excel, and ARIA software.
Administrative Assistant V - OB Medicine at Royal Alexandra Hospital, AHS
November 30, 2019 - July 27, 2025Supported OB Medicine unit operations including physician schedules and patient documents. Maintained clinic flow, interdepartmental communications, and clinical and office supply ordering. Handled general administrative tasks including document processing, records management, and clerical coordination.
Hospitality Supervisor & Server Trainer at Dadeo's Bar & Grill, Moxie's Classic Grill
December 31, 2015 - July 27, 2025Trained and led 25-30 staff in high-volume restaurant environments. Managed scheduling, service quality, and conflict resolution with a strong focus on customer satisfaction.
Administrative Assistant V at Infectious Diseases & IV Clinic Grey Nuns Hospital, Covenant Health
November 30, 2015 - July 27, 2025Scheduled and supported infectious disease, IV, and HIV clinic appointments and documentation. Managed clinic logistics using VAX, NETCARE, and E-Clinician for accurate medical data coordination.
Unit Clerk - Genetic Psychiatry & Social Work/Psychology at Glenrose Rehabilitation Hospital, AHS
June 30, 2013 - July 27, 2025Provided administrative support to Medical Office Assistants and interdisciplinary teams in Genetic Psychiatry and Psychology units. Coordinated room bookings, catering services, and office supply orders. Performed data entry, document preparation, internal communications, and supported scheduling and patient record systems in a fast-paced hospital environment.
Virtual Assistant at MandyLynnVA
May 1, 2025 - PresentAs the founder, I provide personalized virtual assistant services to entrepreneurs and small business owners. My duties include managing email inboxes, scheduling, creating and maintaining branded documents and digital forms, social media content scheduling, customer service support, setting up automations, newsletters, and collaborating on branding consistency.
Community Outreach Officer at Young Adult Cancer Canada (YACC)
May 1, 2025 - PresentConduct outreach to young adult cancer survivors, promote participation in events and studies, record and manage outreach activities using Excel and Google Suite, and provide supportive peer-based communication while collaborating with a mission-driven team to expand program reach.
Activity & Wellness Coordinator / Administrative Assistant at GEF Seniors Housing
May 1, 2025 - July 29, 2025Created and led wellness programs increasing resident engagement by 25%, launched a volunteer program with 20+ active volunteers, spearheaded the 'Bridging Generational Gaps' campaign, managed multi-site calendars, budgets, supply ordering, staff onboarding, and performed general office duties.
Program Assistant - Radiation Oncology at Cross Cancer Institute, AHS
November 30, 2021 - July 29, 2025Scheduled clinical rotations and managed residency program logistics, coordinated CARMS interviews and meeting logistics, maintained academic documentation, supporting the program director.
Administrative Assistant V - OB Medicine at Royal Alexandra Hospital, AHS
November 30, 2019 - July 29, 2025Supported OB Medicine unit operations including physician schedules and patient documentation, maintained clinic flow and interdepartmental communications, managed clinical and office supplies, and handled clerical coordination.
Hospitality Supervisor & Server Trainer at Dadeo's Bar & Grill, Moxie's Classic Grill
December 31, 2015 - July 29, 2025Trained and led staff in high-volume restaurant environments, managed scheduling, service quality, and conflict resolution focused on customer satisfaction.
Administrative Assistant V at Infectious Diseases & IV Clinic Grey Nuns Hospital, Covenant Health
November 30, 2015 - July 29, 2025Scheduled and supported infectious disease, IV, and HIV clinic appointments and documentation, and managed clinic logistics using VAX, NETCARE, and E-Clinician for accurate medical data coordination.
Unit Clerk - Genetic Psychiatry & Social Work/Psychology at Glenrose Rehabilitation Hospital, AHS
June 30, 2013 - July 29, 2025Provided administrative support to Medical Office Assistants and interdisciplinary teams, coordinated room bookings, catering, supply orders for meetings, data entry, document preparation, internal communications, and supported scheduling and patient record systems.
Education
Certificate at Grant MacEwan University
August 1, 2011 - June 30, 2012Certificate at Grant MacEwan University
August 1, 2011 - June 30, 2012Qualifications
StrongerU Senior Fitness Certificate
March 1, 2025 - May 31, 2025Pro Serve
December 1, 2024 - December 31, 2024Chair Yoga Teacher Training
December 1, 2023 - February 28, 2024Pro Serve
December 1, 2024 - December 31, 2024Industry Experience
Healthcare, Non-Profit Organization, Education, Travel & Hospitality, Professional Services, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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