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I am a motivated and detail-oriented Customer Service and Administrative Professional with over 2 years of experience in BPO, executive support, and escalation handling. I take pride in my excellent communication, problem-solving skills, and leadership ability in fast-paced environments. I've successfully managed high-volume support tickets, coordinated executive schedules, organized company events, and designed promotional materials. I have strong knowledge in editing, visual design, and digital tools including Canva and PicsArt. I’m open to relocation and excited to contribute to dynamic Singapore-based teams and beyond.…I am a motivated and detail-oriented Customer Service and Administrative Professional with over 2 years of experience in BPO, executive support, and escalation handling. I take pride in my excellent communication, problem-solving skills, and leadership ability in fast-paced environments. I've successfully managed high-volume support tickets, coordinated executive schedules, organized company events, and designed promotional materials. I have strong knowledge in editing, visual design, and digital tools including Canva and PicsArt. I’m open to relocation and excited to contribute to dynamic Singapore-based teams and beyond.

Yogeswary Pattisamy

Poster Designer, Graphic Designer, Event Visualizer, +1

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I am a motivated and detail-oriented Customer Service and Administrative Professional with over 2 years of experience in BPO, executive support, and escalation handling. I take pride in my excellent communication, problem-solving skills, and leadership ability in fast-paced environments. I've successfully managed high-volume support tickets, coordinated executive schedules, organized company events, and designed promotional materials. I have strong knowledge in editing, visual design, and digital tools including Canva and PicsArt. I’m open to relocation and excited to contribute to dynamic Singapore-based teams and beyond.…I am a motivated and detail-oriented Customer Service and Administrative Professional with over 2 years of experience in BPO, executive support, and escalation handling. I take pride in my excellent communication, problem-solving skills, and leadership ability in fast-paced environments. I've successfully managed high-volume support tickets, coordinated executive schedules, organized company events, and designed promotional materials. I have strong knowledge in editing, visual design, and digital tools including Canva and PicsArt. I’m open to relocation and excited to contribute to dynamic Singapore-based teams and beyond.

Available to hire

I am a motivated and detail-oriented Customer Service and Administrative Professional with over 2 years of experience in BPO, executive support, and escalation handling. I take pride in my excellent communication, problem-solving skills, and leadership ability in fast-paced environments. I’ve successfully managed high-volume support tickets, coordinated executive schedules, organized company events, and designed promotional materials.

I have strong knowledge in editing, visual design, and digital tools including Canva and PicsArt. I’m open to relocation and excited to contribute to dynamic Singapore-based teams and beyond.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Malay

Fluent

Tamil

Intermediate

Work Experience

Post Sales Support Specialist at Castlery

June 1, 2025 - Present

Act as the main escalation point for front-line agents on post-sales cases, such as delivery issues, product concerns, and returns. Review escalated cases and advise agents on appropriate next steps ensuring alignment with processes. Collaborate with logistics, warehouse, and quality teams for resolutions. Monitor case trends and escalate recurring issues for improvements. Utilize Freshdesk for tracking, ticket management and reporting. Identify customer feedback trends and escalate key issues to quality or product teams.

Customer Service Executive (Escalation Support) at Aegis Bpo Malaysia Sdn Bhd

May 31, 2025 - July 28, 2025

Promoted from front-line support to escalation handling within one year. Managed high-priority customer complaints via email, phone, and ticketing systems. Monitored agent responses to ensure SLA compliance. Provided feedback for process improvements. Supported onboarding of new agents through tool and SOP guidance. Utilized Zendesk and Microsoft Dynamics for case management and reporting. Helped reduce average case resolution time by 15% through efficient triage. Managed over 80 escalation tickets weekly meeting SLA targets.

Personal Assistant & Admin Executive at GWA Advisory (Great Eastern)

July 31, 2022 - July 28, 2025

Supported the CEO with calendar management, travel bookings, meeting coordination, and confidential correspondence. Handled document preparation, filing, and internal communication tracking. Organized meetings, client events, and followed up on action items. Designed promotional posters and event materials. Coordinated corporate event logistics and assisted onsite. Maintained confidential HR and financial documents enabling smooth operations.