I have over 10 years of experience working in sales, marketing, admin, retail, remote invigilation, and social media & graphic design. I've had the privilege to work with some well-known institutions, brands, and companies, from American Express to the Royal Albert Hall. I am skilled in various tools like Microsoft Teams, Salesforce, Adobe Creative Cloud, Canva, and Microsoft Office. I enjoy combining my creative skills with my background in customer service and sales. Whether it's managing social media, designing promotional materials, or providing excellent customer service, I aim to deliver high-quality work and build strong relationships with clients and colleagues.

Mary Sophie

I have over 10 years of experience working in sales, marketing, admin, retail, remote invigilation, and social media & graphic design. I've had the privilege to work with some well-known institutions, brands, and companies, from American Express to the Royal Albert Hall. I am skilled in various tools like Microsoft Teams, Salesforce, Adobe Creative Cloud, Canva, and Microsoft Office. I enjoy combining my creative skills with my background in customer service and sales. Whether it's managing social media, designing promotional materials, or providing excellent customer service, I aim to deliver high-quality work and build strong relationships with clients and colleagues.

Available to hire

I have over 10 years of experience working in sales, marketing, admin, retail, remote invigilation, and social media & graphic design. I’ve had the privilege to work with some well-known institutions, brands, and companies, from American Express to the Royal Albert Hall. I am skilled in various tools like Microsoft Teams, Salesforce, Adobe Creative Cloud, Canva, and Microsoft Office.

I enjoy combining my creative skills with my background in customer service and sales. Whether it’s managing social media, designing promotional materials, or providing excellent customer service, I aim to deliver high-quality work and build strong relationships with clients and colleagues.

See more

Language

English
Fluent
Polish
Fluent

Work Experience

Freelance Graphic Design and Social Media Manager at Move Against Cancer Charity
January 1, 2022 - Present
Responsible for Social Media Services and Graphic Design including promotional materials, posters and visuals.
Sales Associate at RSVP Media Response
January 1, 2022 - Present
Responsible for Sales and Training.
Travel and Lifestyle Membership Manager at American Express
December 31, 2022 - July 28, 2025
Responsible for managing Travel & Lifestyle services for high profile Centurion and Platinum Card Members.
Remote Invigilator at CIOL Institute
December 31, 2021 - July 28, 2025
Responsible for running the exams for the CIOL Institute and working with the Foreign Office Representatives.
Luxury Sales Associate at James Perse
December 31, 2020 - July 28, 2025
Responsible for Sales and providing excellent Customer Service.
Luxury Sales Associate at Vilshenko
December 31, 2020 - July 28, 2025
Responsible for Sales and Customer Service on a temporary basis (Pop-Up Shop).
Researcher/Admin at TechTarget
December 31, 2020 - July 28, 2025
Responsible for Research within IT industry in UK and USA via Salesforce (London office).
Leader of Brand Ambassadors at Benchmark Advertising
December 31, 2019 - July 28, 2025
Responsible for Direct Sales, Training and Recruitment.
Reception Manager at Royal Albert Hall
December 31, 2018 - July 28, 2025
Responsible for Managing Reservations, providing Training and excellent Customer Service.
Senior Receptionist at Madison St. Pauls
December 31, 2018 - July 28, 2025
Responsible for Managing Reservations, providing Training and Customer Service.
Senior Receptionist at Frenchie Covent Garden
December 31, 2017 - July 28, 2025
Responsible for Managing Reservations, providing Training and Customer Service.
Senior Receptionist & Restaurant Host at Sake No Hana by Hakkasan London
December 31, 2016 - July 28, 2025
Responsible for Managing Reservations, Training and Customer Service.
Barmaid/Cocktail Waitress & Restaurant Host at Sofitel St. James
December 31, 2015 - July 28, 2025
Responsible for Managing Reservations and Customer Service.
Receptionist & Head Waitress at Premier Inn King Cross St. Pancras
December 31, 2015 - July 28, 2025
Responsible for Managing the bookings, Customer Service and Waiting.
Freelance Graphic Design and Social Media Manager at Move Against Cancer Charity
January 1, 2022 - Present
Responsible for Social Media Services and Graphic Design including promotional materials, posters and visuals.
Sales Associate at RSVP Media Response
January 1, 2022 - Present
Responsible for Sales and Training.
Travel and Lifestyle Membership Manager at American Express
December 31, 2022 - July 28, 2025
Responsible for managing Travel & Lifestyle services for high profile Centurion and Platinum Card Members.
Remote Invigilator at CIOL Institute
December 31, 2021 - July 28, 2025
Responsible for running the exams for the CIOL Institute and working with the Foreign Office Representatives.
Luxury Sales Associate at James Perse
December 31, 2020 - July 28, 2025
Responsible for Sales and providing excellent Customer Service.
Luxury Sales Associate at Vilshenko
December 31, 2020 - July 28, 2025
Responsible for Sales and Customer Service on a temporary basis (Pop-Up Shop).
Researcher/Admin at TechTarget
December 31, 2020 - July 28, 2025
Responsible for Research within IT industry in UK and USA via Salesforce (London office).
Leader of Brand Ambassadors at Benchmark Advertising
December 31, 2019 - July 28, 2025
Responsible for Direct Sales, Training and Recruitment.
Reception Manager at Royal Albert Hall
December 31, 2018 - July 28, 2025
Responsible for Managing Reservations, providing Training and excellent Customer Service.
Senior Receptionist at Madison St. Pauls
December 31, 2018 - July 28, 2025
Responsible for Managing Reservations, providing Training and Customer Service.
Senior Receptionist at Frenchie Covent Garden
December 31, 2017 - July 28, 2025
Responsible for Managing Reservations, providing Training and Customer Service.
Senior Receptionist & Restaurant Host at Sake No Hana by Hakkasan London
December 31, 2016 - July 28, 2025
Responsible for Managing Reservations, Training and Customer Service.
Barmaid/Cocktail Waitress & Restaurant Host at Sofitel St. James
December 31, 2015 - July 28, 2025
Responsible for Managing Reservations and Customer Service.
Receptionist & Head Waitress at Premier Inn King Cross St. Pancras
December 31, 2015 - July 28, 2025
Responsible for Managing the bookings, Customer Service and Waiting.
Freelance Graphic Design and Social Media Manager at Move Against Cancer Charity
January 1, 2022 - Present
Responsible for social media services and graphic design including promotional materials, posters, and visuals.
Sales Associate at RSVP Media Response
January 1, 2022 - Present
Responsible for sales and training.
Travel and Lifestyle Membership Manager at American Express
December 31, 2022 - July 28, 2025
Managed travel and lifestyle services for high-profile Centurion and Platinum Card Members.
Remote Invigilator at CIOL Institute
December 31, 2021 - July 28, 2025
Ran exams for the CIOL Institute and worked with Foreign Office Representatives.
Luxury Sales Associate at James Perse
December 31, 2020 - July 28, 2025
Responsible for sales and providing excellent customer service.
Luxury Sales Associate at Vilshenko
December 31, 2020 - July 28, 2025
Responsible for sales and customer service on a temporary basis (Pop-Up Shop).
Researcher/Admin at TechTarget
December 31, 2020 - July 28, 2025
Conducted research within the IT industry in the UK and USA via Salesforce.
Leader of Brand Ambassadors at Benchmark Advertising
December 31, 2019 - July 28, 2025
Responsible for direct sales, training, and recruitment.
Reception Manager at Royal Albert Hall
December 31, 2018 - July 28, 2025
Managed reservations, provided training, and delivered excellent customer service.
Senior Receptionist at Madison St. Pauls
December 31, 2018 - July 28, 2025
Managed reservations, provided training, and customer service.
Senior Receptionist at Frenchie Covent Garden
December 31, 2017 - July 28, 2025
Managed reservations, provided training, and customer service.
Senior Receptionist & Restaurant Host at Sake No Hana by Hakkasan London
December 31, 2016 - July 28, 2025
Managed reservations, training, and customer service.
Barmaid/Cocktail Waitress & Restaurant Host at Sofitel St. James
December 31, 2015 - July 28, 2025
Managed reservations and customer service.
Receptionist & Head Waitress at Premier Inn King Cross St. Pancras
December 31, 2015 - July 28, 2025
Managed bookings, customer service, and waiting.
Freelance Graphic Design and Social Media Manager at Move Against Cancer Charity
January 1, 2022 - Present
Responsible for social media services and graphic design including promotional materials, posters, and visuals.
Sales Associate at RSVP Media Response
January 1, 2022 - Present
Responsible for sales and training.
Travel and Lifestyle Membership Manager at American Express
December 31, 2022 - July 28, 2025
Managed travel & lifestyle services for high profile Centurion and Platinum Card Members.
Remote Invigilator at CIOL Institute
December 31, 2021 - July 28, 2025
Ran exams for the CIOL Institute and worked with Foreign Office Representatives.
Luxury Sales Associate at James Perse
December 31, 2020 - July 28, 2025
Responsible for sales and providing excellent customer service.
Luxury Sales Associate at Vilshenko
December 31, 2020 - July 28, 2025
Handled sales and customer service on a temporary basis (Pop-Up Shop).
Researcher/Admin at TechTarget
December 31, 2020 - July 28, 2025
Conducted research within IT industry in UK and USA via Salesforce (London office).
Leader of Brand Ambassadors at Benchmark Advertising
December 31, 2019 - July 28, 2025
Responsible for direct sales, training, and recruitment.
Reception Manager at Royal Albert Hall
December 31, 2018 - July 28, 2025
Managed reservations, provided training and excellent customer service.
Senior Receptionist at Madison St. Pauls
December 31, 2018 - July 28, 2025
Managed reservations, provided training and customer service.
Senior Receptionist at Frenchie Covent Garden
December 31, 2017 - July 28, 2025
Managed reservations, provided training and customer service.
Senior Receptionist & Restaurant Host at Sake No Hana by Hakkasan London
December 31, 2016 - July 28, 2025
Managed reservations, training and customer service.
Barmaid/Cocktail Waitress & Restaurant Host at Sofitel St. James
December 31, 2015 - July 28, 2025
Managed reservations and customer service.
Receptionist & Head Waitress at Premier Inn King Cross St. Pancras
December 31, 2015 - July 28, 2025
Managed bookings, customer service and waiting.
Freelance Graphic Design and Social Media Manager at Move Against Cancer Charity
January 1, 2022 - Present
Responsible for Social Media Services and Graphic Design including promotional materials, posters and visuals.
Sales Associate at RSVP Media Response
January 1, 2022 - Present
Responsible for Sales and Training.
Travel and Lifestyle Membership Manager at American Express
December 31, 2022 - July 28, 2025
Responsible for managing Travel & Lifestyle services for high profile Centurion and Platinum Card Members.
Remote Invigilator at CIOL Institute
December 31, 2021 - July 28, 2025
Responsible for running the exams for the CIOL Institute and working with the Foreign Office Representatives.
Luxury Sales Associate at James Perse
December 31, 2020 - July 28, 2025
Responsible for Sales and providing excellent Customer Service.
Luxury Sales Associate at Vilshenko
December 31, 2020 - July 28, 2025
Responsible for Sales and Customer Service on a temporary basis (Pop-Up Shop).
Researcher/Admin at TechTarget
December 31, 2020 - July 28, 2025
Responsible for Research within IT industry in UK and USA via Salesforce (London office).
Leader of Brand Ambassadors at Benchmark Advertising
December 31, 2019 - July 28, 2025
Responsible for Direct Sales, Training and Recruitment.
Reception Manager at Royal Albert Hall
December 31, 2018 - July 28, 2025
Responsible for Managing Reservations, providing Training and excellent Customer Service.
Senior Receptionist at Madison St. Pauls
December 31, 2018 - July 28, 2025
Responsible for Managing Reservations, providing Training and Customer Service.
Senior Receptionist at Frenchie Covent Garden
December 31, 2017 - July 28, 2025
Responsible for Managing Reservations, providing Training and Customer Service.
Senior Receptionist & Restaurant Host at Sake No Hana by Hakkasan London
December 31, 2016 - July 28, 2025
Responsible for Managing Reservations, Training and Customer Service.
Barmaid/Cocktail Waitress & Restaurant Host at Sofitel St. James
December 31, 2015 - July 28, 2025
Responsible for Managing Reservations and Customer Service.
Receptionist & Head Waitress at Premier Inn King Cross St. Pancras
December 31, 2015 - July 28, 2025
Responsible for Managing the bookings, Customer Service and Waiting.

Education

Diploma at University of Leicester
January 1, 2021 - December 31, 2021
A Levels at ALA Academic and Art School Complex
January 1, 2013 - December 31, 2015
Diploma at High School of Art, Czestochowa, Poland
January 1, 2011 - December 31, 2013
Diploma at Institute for Contemporary Theatre, Manchester
January 1, 2021 - December 31, 2023
Diploma at University of Leicester
January 1, 2021 - December 31, 2021
A Levels at 'ALA' Academic and Art School Complex
January 1, 2013 - December 31, 2015
Diploma at High School of Art, Czestochowa, Poland
January 1, 2011 - December 31, 2013
Acting for the 21st Century at Institute for Contemporary Theatre, Manchester
January 1, 2021 - December 31, 2023
Level 3 Diploma at University of Leicester
January 1, 2021 - December 31, 2021
A Levels at 'ALA' Academic and Art School Complex
January 1, 2013 - December 31, 2015
Level 4 Diploma at High School of Art, Czestochowa, Poland
January 1, 2011 - December 31, 2013
Acting for the 21st Century at INSTITUTE FOR CONTEMPORARY THEATRE, MANCHESTER
January 1, 2021 - December 31, 2023
Level 3 Diploma at UNIVERSITY OF LEICESTER
January 1, 2021 - December 31, 2021
A Levels at ‘ALA’ ACADEMIC AND ART SCHOOL COMPLEX
January 1, 2013 - December 31, 2015
Level 4 Diploma at HIGH SCHOOL OF ART, CZESTOCHOWA, POLAND
January 1, 2011 - December 31, 2013
Level 3 Diploma at University of Leicester
January 1, 2021 - December 31, 2021
A Levels at 'ALA' Academic and Art School Complex
January 1, 2013 - December 31, 2015
Level 4 Diploma at High School of Art, Czestochowa, Poland
January 1, 2011 - December 31, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Non-Profit Organization, Financial Services, Travel & Hospitality, Professional Services, Media & Entertainment

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