Hi, I'm Nebras Alhamwi, a versatile professional with over 10 years of experience in social media marketing, sales, customer service, and graphic design. I'm passionate about creating impactful campaigns and engaging content that boost brand identity and drive sales growth. With fluency in Arabic and English and working proficiency in German, I thrive in cross-cultural collaboration. Throughout my career, I've honed my skills in managing Facebook and Instagram ad accounts, producing live news and voiceover content, and designing graphics for various media. I enjoy mentoring new team members and using my expertise in Adobe Creative Suite and performance analytics to support business success.

Nebras Alhamwi (Nero)

Hi, I'm Nebras Alhamwi, a versatile professional with over 10 years of experience in social media marketing, sales, customer service, and graphic design. I'm passionate about creating impactful campaigns and engaging content that boost brand identity and drive sales growth. With fluency in Arabic and English and working proficiency in German, I thrive in cross-cultural collaboration. Throughout my career, I've honed my skills in managing Facebook and Instagram ad accounts, producing live news and voiceover content, and designing graphics for various media. I enjoy mentoring new team members and using my expertise in Adobe Creative Suite and performance analytics to support business success.

Available to hire

Hi, I’m Nebras Alhamwi, a versatile professional with over 10 years of experience in social media marketing, sales, customer service, and graphic design. I’m passionate about creating impactful campaigns and engaging content that boost brand identity and drive sales growth. With fluency in Arabic and English and working proficiency in German, I thrive in cross-cultural collaboration.

Throughout my career, I’ve honed my skills in managing Facebook and Instagram ad accounts, producing live news and voiceover content, and designing graphics for various media. I enjoy mentoring new team members and using my expertise in Adobe Creative Suite and performance analytics to support business success.

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Language

Arabic
Fluent
English
Advanced
German
Intermediate

Work Experience

Freelance Graphic Designer at Nero Design Syria / UAE / Lebanon
January 31, 2024 - July 28, 2025
Designed IDs and logos, managed social media campaigns for medium and large Syrian companies, conducted video shooting and product photography, and produced video promotional ads.
Marketing / Customer service Agent (Facebook) at Concentrix Berlin
October 31, 2023 - July 28, 2025
Served as marketing specialist and customer service agent handling the Arabic and English Facebook market. Managed daily customer interactions through chat, email, and phone calls, resolving over 12 cases daily related to Facebook and Instagram Business manager and Ad accounts. Oversaw Facebook ads payments, solved ad account issues, advised clients on building successful ad campaigns via phone and chat, created ad campaigns, and trained new colleagues on Facebook systems, marketplace, marketing, and sales fundamentals.
News Reporter / Producer / Voice Over at Sama Tv / RADIO Al Madina FM / RADIO MUZZIKA
May 31, 2021 - July 28, 2025
Worked as reporter, writer, and editor conducting personal interviews, news briefings, and Q&A interviews. Produced live news for politics, social news, and morning shows. Created content and performed voiceover for political and social reports. Accumulated hundreds of hours on live broadcast work. Provided voiceover services for Radio AL Madina FM public records and Radio MUZZIKA FM music newsletters.
Senior Designer Graphic at Jana Group Co.
November 30, 2017 - July 28, 2025
Handled ID designing and branding, created social media campaigns for food products, designed logos for various brands, produced printing work such as posters and street ads, and designed stationery for multiple companies.
Customer Service Specialist at Syriatell
December 31, 2014 - July 28, 2025
Provided customer service support through phone, email, and live chat, solving customer issues effectively.
Graphic Designer at ProTick Co
April 30, 2013 - July 28, 2025
Produced 2D designs, handled branding and social media campaigns for customers.

Education

Bachelor of Arts at Damascus University
January 1, 2011 - December 31, 2015

Qualifications

Diploma in Human Resources (HR)
January 1, 2022 - December 31, 2022
Diploma in Google Suite - Gmail, Google Apps and Google Docs
January 1, 2022 - December 31, 2022
Diploma in Social Media Strategy
January 1, 2022 - December 31, 2022
Certificate in Marketing Through the Internet and Social Media
January 1, 2022 - December 31, 2022

Industry Experience

Media & Entertainment, Retail, Professional Services, Software & Internet