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I am a highly organized and reliable professional with a strong track record in administration and customer service. I excel at coordinating information, supporting teams, and delivering excellent service in fast-paced environments. With a background in communications and media, I bring keen attention to detail, adaptability, and the ability to manage multiple priorities under pressure. I’m open to full-time or hybrid roles in administrative support, customer service, or office coordination.…I am a highly organized and reliable professional with a strong track record in administration and customer service. I excel at coordinating information, supporting teams, and delivering excellent service in fast-paced environments. With a background in communications and media, I bring keen attention to detail, adaptability, and the ability to manage multiple priorities under pressure. I’m open to full-time or hybrid roles in administrative support, customer service, or office coordination.

Ana Novais

Content Producer, Content Creator, Copywriter, +2

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I am a highly organized and reliable professional with a strong track record in administration and customer service. I excel at coordinating information, supporting teams, and delivering excellent service in fast-paced environments. With a background in communications and media, I bring keen attention to detail, adaptability, and the ability to manage multiple priorities under pressure. I’m open to full-time or hybrid roles in administrative support, customer service, or office coordination.…I am a highly organized and reliable professional with a strong track record in administration and customer service. I excel at coordinating information, supporting teams, and delivering excellent service in fast-paced environments. With a background in communications and media, I bring keen attention to detail, adaptability, and the ability to manage multiple priorities under pressure. I’m open to full-time or hybrid roles in administrative support, customer service, or office coordination.

Available to hire

I am a highly organized and reliable professional with a strong track record in administration and customer service. I excel at coordinating information, supporting teams, and delivering excellent service in fast-paced environments.

With a background in communications and media, I bring keen attention to detail, adaptability, and the ability to manage multiple priorities under pressure. I’m open to full-time or hybrid roles in administrative support, customer service, or office coordination.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Audience Editor at Irish Independent (Mediahuis Ireland)

May 1, 2022 - Present

Coordinated cross-department communication to ensure timely delivery of content; managed schedules, deadlines and priorities for digital content teams; performed data entry, reports, and daily performance tracking using analytics tools; provided responsive support to internal stakeholders and contributed to workflow improvements; worked under pressure during breaking news cycles to ensure accuracy and efficiency.

Content Moderator at Concentrix (Meta)

May 1, 2022 - October 22, 2025

Reviewed and processed user-generated content according to company policies; maintained high accuracy and consistency while meeting performance targets; communicated effectively with cross-functional teams to resolve queries; demonstrated confidentiality, judgment, and attention to detail.

Editor & Content Developer at Core Ireland

February 1, 2022 - October 22, 2025

Managed administrative tasks, content calendars, and team communication; supported project coordination, proofreading, and stakeholder follow-ups; ensured deadlines were met while maintaining high quality standards.

Communications Specialist (Intern) at Pavee Point Traveller & Roma Centre

August 1, 2021 - October 22, 2025

Assisted with office communication, scheduling, and digital correspondence; created reports, newsletters, and maintained social media accounts; supported event coordination and internal communication.