I am a gaming industry professional with over 15 years of experience spanning community management, project leadership, and customer support for AAA titles, indie games, and mobile games. I excel in leading teams, client communications, reporting, and process optimization while managing projects across diverse time zones and platforms. I am passionate about creating collaborative environments and mentoring others to grow into their roles. My expertise also extends to budgeting, resourcing, and onboarding for community management projects. Throughout my career, I have successfully managed teams and projects for various gaming titles and platforms, regularly worked with clients to report results and adjust scopes, and developed knowledgebases and reporting tools to streamline workflows. I enjoy tackling challenges and contributing to vibrant gaming communities and projects with a focus on quality and efficiency.

Chris Bloxsome

I am a gaming industry professional with over 15 years of experience spanning community management, project leadership, and customer support for AAA titles, indie games, and mobile games. I excel in leading teams, client communications, reporting, and process optimization while managing projects across diverse time zones and platforms. I am passionate about creating collaborative environments and mentoring others to grow into their roles. My expertise also extends to budgeting, resourcing, and onboarding for community management projects. Throughout my career, I have successfully managed teams and projects for various gaming titles and platforms, regularly worked with clients to report results and adjust scopes, and developed knowledgebases and reporting tools to streamline workflows. I enjoy tackling challenges and contributing to vibrant gaming communities and projects with a focus on quality and efficiency.

Available to hire

I am a gaming industry professional with over 15 years of experience spanning community management, project leadership, and customer support for AAA titles, indie games, and mobile games. I excel in leading teams, client communications, reporting, and process optimization while managing projects across diverse time zones and platforms. I am passionate about creating collaborative environments and mentoring others to grow into their roles. My expertise also extends to budgeting, resourcing, and onboarding for community management projects.

Throughout my career, I have successfully managed teams and projects for various gaming titles and platforms, regularly worked with clients to report results and adjust scopes, and developed knowledgebases and reporting tools to streamline workflows. I enjoy tackling challenges and contributing to vibrant gaming communities and projects with a focus on quality and efficiency.

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Work Experience

Community Management Lead at Keywords Studios
June 30, 2023 - July 29, 2025
Managed teams of community managers for projects of varying sizes, primarily on Triple A titles and mobile games. Created Data Studio reports and Google Slide presentations to share information with clients. Conducted regular client meetings to report results and discuss scope changes. Worked on content creation and ideation with community managers, and mentored player support agents into community managers.
Community Management Project Manager at Keywords Studios
June 1, 2023 - Present
Controlled the admin side of community management projects including budgeting, resourcing, and onboarding. Created pitch decks for potential clients and scope increases of existing projects. Maintained strong client relationships and mentored project leads. Projects managed include Triple A titles and mobile games.
Player Support Team Lead at Keywords Studios
July 31, 2020 - July 29, 2025
Led a player support team working mainly within Zendesk for a mobile-based MOBA game. Created weekly reports using Google Sheets and Slides to track trending issues and performance targets. Managed agent schedules and planned hours to fit client's budget. Created a knowledgebase of reply templates for agents to follow for tickets.
Player Support Agent at Keywords Studios
June 30, 2018 - July 29, 2025
Supported projects including mobile-based MOBA games, space-based MMO, and livestream moderation, providing customer support and moderation services.

Education

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Qualifications

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Industry Experience

Gaming, Software & Internet, Media & Entertainment