Available to hire
I am a forward-thinking marketing enthusiast known for shaking up the conventional to create captivating experiences for consumers. My dedication stems from my ability to tackle intricate challenges head-on and guide teams to excel in delivering remarkable marketing strategies that leave a lasting impression and drive revenue growth.
With vast experience in marketing, customer service, and sales across multiple industries, I have developed skills in digital, mobile, and social media marketing, AI applications, and strategic planning. I am dynamic, motivated, and goal-oriented, with a passion for teamwork and problem solving.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
German
Advanced
Work Experience
Customer care representative at Asurion Colombia S.A.S
May 31, 2025 - July 30, 2025Provided customer service, technical support, and sales for the Verizon Home Device Protect campaign.
Mobile Marketing Manager at SmartERC, USA - CA
February 28, 2024 - July 30, 2025Assisted in implementing marketing strategies, overseeing department operations, raising brand awareness, planning campaigns, communicating with stakeholders, evaluating metrics, preparing marketing content, researching market opportunities, monitoring expenses, and budgeting.
Marketing client growth advisor at WooSender, USA - FL
September 30, 2022 - July 30, 2025Managed multi-account mobile marketing efforts, supported CEO clients weekly, provided tech support, developed AI marketing campaigns, and held weekly meetings with CEOs from various industries.
Warm-calling bilingual customer service advisor at SGS Global Services, Bogotá - Colombia
September 30, 2021 - July 30, 2025Provided banking and customer service support, problem solving, KPI management, training support, and management assistance for the Capital One Auto finance campaign.
Kahl Family Au Pair at Live-in Au Pair, Schweppenhausen - Germany
March 31, 2020 - July 30, 2025Part-time care of a child with Cornelia de Lange syndrome including meal preparation, educational activities, medication administration, hygiene maintenance, collaboration with parents and doctors, and light housekeeping.
Foreign languages professor at TH Bingen University of Applied Sciences, Bingen - Germany
March 31, 2020 - July 30, 2025Lectured Spanish and English to citizenship applicants and university students.
Interpreter, Translator at Teleperformance, Bogotá - Colombia
September 30, 2019 - July 30, 2025Provided real-time telephone translation on specialized lines including medical, legal, and insurance contexts.
Sales Associate at Concentrix Customer Management, Bogotá - Colombia
June 30, 2018 - July 30, 2025Handled customer service, problem solving, warm and cold sales, and tech support for security cameras.
Computer Technical Service at Tierras IP, Caracas - Venezuela
August 31, 2014 - July 30, 2025Provided customer service and technical support.
Sales Manager at Administración y despacho de mercancía, Caracas - Venezuela
September 30, 2013 - July 30, 2025Developed marketing strategies for moisturizing creams, sun blockers, and makeup.
Education
Science Bachelor at Humboldt School (Caracas-Venezuela)
January 1, 2003 - December 31, 2017 at Landesschulpforta Scholarship, Naumburg - Germany
July 1, 2015 - September 30, 2016Qualifications
Industry Experience
Telecommunications, Financial Services, Education, Healthcare
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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