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Hi, I'm Fabrizzio Lasalvia, a Project Coordinator with over 7 years of experience leading cross-functional teams and optimizing processes across technology, customer service, and marketing industries. I enjoy collaborating with global teams to enhance performance and deliver operational excellence. I’m passionate about driving continuous improvement and mentoring teams to reach their full potential. I’m always eager to engage with stakeholders and strategize solutions that align with business goals, ensuring smooth project delivery and increased productivity.…Hi, I'm Fabrizzio Lasalvia, a Project Coordinator with over 7 years of experience leading cross-functional teams and optimizing processes across technology, customer service, and marketing industries. I enjoy collaborating with global teams to enhance performance and deliver operational excellence. I’m passionate about driving continuous improvement and mentoring teams to reach their full potential. I’m always eager to engage with stakeholders and strategize solutions that align with business goals, ensuring smooth project delivery and increased productivity.

Fabrizzio Lasalvia

Studio Manager, Creative Producer, Project Manager, +2

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Hi, I'm Fabrizzio Lasalvia, a Project Coordinator with over 7 years of experience leading cross-functional teams and optimizing processes across technology, customer service, and marketing industries. I enjoy collaborating with global teams to enhance performance and deliver operational excellence. I’m passionate about driving continuous improvement and mentoring teams to reach their full potential. I’m always eager to engage with stakeholders and strategize solutions that align with business goals, ensuring smooth project delivery and increased productivity.…Hi, I'm Fabrizzio Lasalvia, a Project Coordinator with over 7 years of experience leading cross-functional teams and optimizing processes across technology, customer service, and marketing industries. I enjoy collaborating with global teams to enhance performance and deliver operational excellence. I’m passionate about driving continuous improvement and mentoring teams to reach their full potential. I’m always eager to engage with stakeholders and strategize solutions that align with business goals, ensuring smooth project delivery and increased productivity.

Available to hire

Hi, I’m Fabrizzio Lasalvia, a Project Coordinator with over 7 years of experience leading cross-functional teams and optimizing processes across technology, customer service, and marketing industries. I enjoy collaborating with global teams to enhance performance and deliver operational excellence.

I’m passionate about driving continuous improvement and mentoring teams to reach their full potential. I’m always eager to engage with stakeholders and strategize solutions that align with business goals, ensuring smooth project delivery and increased productivity.

Skills

CRM

Salesforce

Jira

Experience Level

CRM

Expert

Salesforce

Expert

Jira

Expert

Language

English

Fluent

Portuguese

Fluent

Italian

Advanced

Work Experience

Project Coordinator at Accenture (Facebook)

June 1, 2022 - Present

Coordinated cross-functional projects with stakeholders, including program managers, engineers, and sales teams, to optimize operational processes and increase productivity. Led process improvement initiatives, aligning project goals with organizational objectives to improve KPIs (Volume, Quality, Average Handling Time, Turnaround Time). Managed a globally distributed team of 300+ analysts, implementing feedback systems to enhance team performance and efficiency. Conducted Root Cause Analysis to identify process inefficiencies and delivered targeted solutions to improve operational workflows.

Subject Matter Expert at Accenture

June 1, 2022 - July 30, 2025

Managed ticket queues, ensuring timely resolution of client issues, consistently exceeding SLAs and KPIs. Coordinated onboarding and training programs for new hires, optimizing processes for smooth transitions. Provided technical support to global sales teams, resolving data management issues on CRM platforms and improving operational efficiency.

Operations and Event Manager at Townhouse Leisure

October 1, 2021 - July 30, 2025

Streamlined daily operations and improved workflow efficiency in a fast-paced, customer-focused environment. Led cross-functional teams in organizing and executing large-scale events, ensuring operational readiness and client satisfaction. Monitored productivity and provided actionable feedback to staff, driving continuous performance improvement.

Creative Producer / Studio Manager at Blacksmith Recording Studio

July 1, 2018 - July 30, 2025

Managed cross-functional creative projects from planning to execution, including studio operations, project timelines, client relations, and financial management. Led operational improvements and process designs, optimizing daily workflows and project timelines. Developed marketing initiatives to increase business visibility and build lasting relationships with clients.