Available to hire
Hi, I’m Haytham, a customer success and content specialist with extensive experience supporting C-suite leaders and high-value clients. I excel at turning complex executive ideas into clear, engaging content, from live events and digital messaging to multimedia strategies that deliver results.
I’m known for building trusted relationships, staying calm under pressure, and leading cross-functional teams with focus and clarity. I’m passionate about helping high-growth teams enhance customer experience and executive impact through purposeful, high-performing content.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Freelance at Freelance – Egypt & International Clients
January 1, 2024 - July 30, 2025Led a team of 3 engineers for daily live broadcasts and executive interviews. Produced commercial audio ads and ensured flawless live performance. Managed social platforms with over 1M followers, increasing audience interaction and brand reach.
Content Specialist & Live Show Manager at Fist Bump
January 1, 2024 - PresentPartnered with C-level executives to plan, produce, and deliver branded live shows and executive communications. Led the entire production lifecycle including scripting, scheduling, direction, filming, and post-production. Developed scalable templates and systems that reduced last-minute issues and increased efficiency by 40%. Maintained show continuity during technical disruptions through rapid troubleshooting and rerouting. Produced digital assets such as executive video recaps, newsletters, and social media content.
Customer Advisor at Amazon UK
January 1, 2016 - July 30, 2025Delivered high-quality customer support via chat, email, and phone for UK-based Amazon customers. Achieved and maintained a 93% customer satisfaction rating. Handled escalations, returns, and service resolutions while coordinating with internal departments.
Audio Engineer / Sound Designer at Radio Tram
December 31, 2013 - July 30, 2025Delivered sound design and audio post-production for films, TV series, and advertising projects. Collaborated closely with directors and producers to meet creative vision and technical standards. Led a team of four editors, ensuring consistent audio quality and on-time delivery. Introduced automation tools and AI workflows to streamline workflow and boost output quality.
Event Organizer at Alex HeadBangers Org.
January 1, 2010 - July 30, 2025Organized five successful concerts at Bibliotheca Alexandrina. Managed logistics, artist coordination, promotions, and live event execution.
Education
Bachelor's Degree at Pharos University
January 1, 2012 - December 31, 2012Qualifications
Industry Experience
Media & Entertainment, Professional Services, Travel & Hospitality, Retail
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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