Klaus Ng Tim Ho

Managed 3 direct reports and 15+ cross-functional team members to deliver 60+ projects on schedule, including robotic warehouses, B2B web platforms, and mobile apps, aligning projects with organizational strategy. Revamped change request workflows to reduce approval cycles by 35% and accelerate urgent tasks. Orchestrated robotic warehouse deployments integrating AMRs and barcode scanning systems, increasing order accuracy by 95%. Led frontend redesigns to reduce user complaints by 50%. Spearheaded digitization of HR KRI reviews and automated financial payment systems, significantly reducing manual efforts. Collaborated on CRM data migration and directed GDPR compliance assessments, preventing data breaches. Developed test cases optimizing warehouse inventory management, cutting mislabeling and duplicate work by 99%.

Led APAC-wide Microsoft SharePoint migration for 200+ users, reducing physical server costs by 40% and enabling secure remote work scalability. Designed and delivered tailored training sessions that halved regional hybrid onboarding times and achieved 90% user adoption within a month. Provided operational continuity support for identity management and intranet systems, resolving high-priority tickets.

Directed 35+ robotics deployments across APAC for clients in e-commerce, automotive parts, and retail supplies. Led a $2M flagship project for a major Australian e-commerce logistics provider, expanding to additional warehouses over two years. Coordinated UAT planning and Hypercare support, reducing post-launch downtime by 30%. Harmonized statements of work among multiple parties, decreasing scope creep by 25%. Partnered with robotics engineers and software vendors to integrate AMRs with client WMS/ERP systems, increasing inventory accuracy by 40%. Standardized deployment playbooks, accelerating onboarding by 20%, and trained 100+ client staff on AMR safety and inventory protocols, reducing manual errors by 80%.