Available to hire
I am an experienced IT professional with a strong background in IT operations, infrastructure, service management, and project management. Over the years, I’ve worked with diverse organizations across Europe, handling everything from hardware coordination at UEFA for Euro24 to cloud migration projects and IT consultancy. I enjoy solving complex IT challenges and supporting teams to ensure smooth and efficient IT services.
I am passionate about leveraging my skills to optimize infrastructure and integrate new cloud technologies. I take pride in being a helpful team player who supports colleagues, manages stakeholder requirements, and stays up-to-date with the latest technology trends and best practices in IT security and service management.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Greek, Modern
Fluent
English
Advanced
Work Experience
ICT Workplace & Hardware Coordinator at UEFA
July 31, 2024 - July 31, 2025Served as the single point of contact for hardware for Euro24 colleagues, maintained inventory of hardware components and software licenses, managed equipment lifecycle, stock management for Euro24 campus, purchase requisitions, and IT communications with project teams and UEFA ICT resolving groups. Supported IT team by removing roadblocks and helped manage IT development and support processes onsite in Frankfurt and remotely in Nyon.
ICT Workplace & Hardware Coordinator at UEFA
July 31, 2024 - July 31, 2025Served as a single point of contact for hardware for Euro24 colleagues, maintained inventory and consumables, managed equipment lifecycle and stock for the Euro24 campus, created purchase requisitions, researched products, provided periodic reports to UEFA ICT management, managed IT equipment preparation, configuration, and shipment for EURO venues, performed system maintenance, supported IT development and local ServiceDesk teams, managed IT communications with project teams and UEFA ICT resolving groups, and reported to ICT venue and operations management.
IT Consultant at Capgemini Group (Sogeti Contract)
April 30, 2023 - July 31, 2025Proposed hybrid and cloud architecture solutions, administered and implemented MS Infrastructure, worked on cloud security awareness and disaster recovery applications, migration strategies, project management, and infrastructure enhancement based on customer requirements. Supported sales team and tender responses, working within a team leveraging Microsoft certifications.
IT Consultant at Capgemini Group (Sogeti Contract)
April 30, 2023 - July 31, 2025Proposed hybrid and cloud architecture solutions, administered and implemented Microsoft infrastructure, raised cloud security awareness and implemented measures, managed disaster recovery applications, led migration strategy and project management, enhanced infrastructure according to customer requirements, supported sales team in needs collection and tender responses, and collaborated in a team leveraging Microsoft certifications.
Global IT Administrator at Saargummi
October 31, 2022 - July 31, 2025Participated in migration projects moving on-prem infrastructure to cloud (Exchange/Azure/Intune), implemented MDM/MAM solutions, applied security standards best practices, worked for TISAX compliance, optimized infrastructure with modernization and efficiency, and enhanced IT skills through workshops.
Global IT Administrator at Saargummi
October 31, 2022 - July 31, 2025Participated in the migration of on-prem infrastructure to cloud services including Exchange, Azure, and Intune. Implemented MDM/MAM solutions along with multiple cloud features, applied security standards based on best practices, ensured compliance with TISAX standards across various platforms, optimized infrastructure through modernization and efficiency using PowerShell, Bash, and GPO, and engaged in workshops to enhance IT skills.
ICT System Administrator at Generali Employee Benefits
December 30, 2021 - July 31, 2025Handled extensive ITIL practices and ticketing system usage, managed server backups and maintenance, implemented organization-wide features, supported end-users, provided training and troubleshooting, maintained internal procedures database, and enhanced infrastructure security compliances.
ICT System Administrator at Generali Employee Benefits
December 30, 2021 - July 31, 2025Handled extensive usage of ticketing system and ITIL practices, managed server backup and maintenance including Windows Server and VMware, implemented features organization-wide related to Microsoft 365 and GPO, assisted end-users with support, provided training and troubleshooting tips, maintained internal procedures database, and worked towards compliance with ISO27001 enhancing infrastructure security.
Senior Helpdesk Support - Team Lead at Innerworkings
May 30, 2020 - July 31, 2025Managed and resolved EMEA region IT issues via ticketing and communications tools, served as escalated point of contact for 1st level techs, provided training and support to 1st and 3rd level engineers, liaised with country managers, executives, and external suppliers, and traveled to branch offices globally for IT support and project work.
Senior Helpdesk Support - Team Lead at Innerworkings
May 30, 2020 - July 31, 2025Managed complex IT support across the EMEA region, served as an escalated point of contact and trainer for 1st level technicians, assisted 3rd level engineers, communicated with country managers and executives, liaised with external suppliers, and provided IT support globally including branch office visits and project work.
Service Desk Agent at British Telecommunications (O2 Contract)
December 30, 2017 - July 31, 2025Provided remote professional IT services across Europe according to SLAs, monitored tools and databases, used ticketing systems and communication apps for incident resolution, and collaborated internally and externally to resolve incidents promptly.
Service Desk Agent at British Telecommunications / O2 Contract
December 30, 2017 - July 31, 2025Provided remote professional IT services adhering to SLAs, managed monitoring tools and their status updates, utilized ticketing systems and communication tools extensively to resolve incidents across Europe, and coordinated internal and external teamwork for incident resolution.
Desktop Support at JAV IT
February 27, 2016 - July 31, 2025Provided onsite and remote IT services, specialized in OS hardware/software support, network support, project assistance, and delivered technical solutions to enhance customer retention and satisfaction.
Desktop Engineer at ITFM
February 27, 2016 - July 31, 2025Assisted with project plans and management updates, reorganized and transferred stock and equipment, installed hardware components including system units and peripherals, and supported network-related projects.
Desktop Support at JAV IT
February 27, 2016 - July 31, 2025Delivered on-site and remote IT support, specialized in operating systems and network support, assisted in project plans, and provided prompt technical solutions to maximize customer satisfaction.
Desktop Engineer at ITFM
February 27, 2016 - July 31, 2025Assisted in project plans, reorganized and transferred stock and equipment, specialized in hardware installation and cable management, and provided network support.
Desktop Support at Municipality of Argos - Mykines
October 30, 2014 - July 31, 2025Handled operating system expertise, assisted in document digitization, developed project plans, provided network assistance, managed physical stock and equipment organization, and offered in-person client support.
Desktop Support at Municipality of Argos - Mykines
October 30, 2014 - July 31, 2025Provided operating system and technical hardware/software support, specialized in document digitization, assisted in project plans, performed network assistance, managed physical stock, and delivered personal assistance and solutions to internal customers and the public.
Junior Support Technician at Argosoft
September 29, 2012 - July 31, 2025Provided prompt technical solutions onsite and remotely to enhance customer retention and satisfaction, specialized in equipment stock management and re-installation to optimize business operations.
Junior Support Technician at Argosoft
September 29, 2012 - July 31, 2025Provided prompt technical solutions, managed stock and equipment reinstallation, and delivered on-site and remote professional services to clients.
Education
Bachelor at University of Thessaly
December 31, 2006 - December 30, 2013Bachelor at University of Thessaly
December 31, 2006 - December 30, 2013Qualifications
ITIL V4 Foundation Certificate in IT Service Management
June 30, 2020 - July 31, 2020CompTIA Project+
March 26, 2025 - April 26, 2025CompTIA Cloud+
October 14, 2024 - November 14, 2024CompTIA Linux+
September 30, 2021 - October 31, 2021CompTIA Server+
October 31, 2019 - November 30, 2019Microsoft Certified: Security, Compliance, and Identity Fundamentals
February 1, 2023 - February 15, 2023Microsoft 365 Certified: Fundamentals
January 16, 2023 - January 31, 2023Microsoft Certified: Azure Fundamentals
January 1, 2023 - January 15, 2023JAMF Certified Tech - 200
May 31, 2018 - June 30, 2018Certificate of Cisco Certified Network Associate Program
May 31, 2012 - June 30, 2012Certificate of European Computer Driving Licence
May 31, 2008 - June 30, 2008Certificate in English ESOL
December 31, 2002 - January 31, 2003ITILV4 Foundation Certificate in IT Service Management
June 30, 2020 - July 31, 2020COMPTIA PROJECT+
March 26, 2025 - April 26, 2025COMPTIA CLOUD+
October 14, 2024 - November 14, 2024COMPTIA LINUX+
September 30, 2021 - October 31, 2021COMPTIA SERVER+
October 31, 2019 - November 30, 2019MICROSOFT CERTIFIED: SECURITY, COMPLIANCE, AND IDENTITY FUNDAMENTALS
February 1, 2023 - February 15, 2023MICROSOFT 365 CERTIFIED: FUNDAMENTALS
January 16, 2023 - January 31, 2023MICROSOFT CERTIFIED: AZURE FUNDAMENTALS
January 1, 2023 - January 15, 2023JAMF CERTIFIED TECH - 200
May 31, 2018 - June 30, 2018CERTIFICATE OF CISCO CERTIFIED NETWORK ASSOCIATE PROGRAM
May 31, 2012 - June 30, 2012CERTIFICATE OF EUROPEAN COMPUTER DRIVING LICENCE ECDL
May 31, 2008 - June 30, 2008CERTIFICATE IN ENGLISH ESOL
December 31, 2002 - January 31, 2003Industry Experience
Professional Services, Financial Services, Telecommunications, Manufacturing, Software & Internet, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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