Available to hire
I am an experienced Project Manager and Oracle Utilities Architect with 20 years of success leading end-to-end digital transformation initiatives across the UK, UAE, and Saudi Arabia. I have a proven track record delivering scalable Oracle Utilities solutions and driving operational efficiency and revenue growth through smart meter rollouts, CC&B/CCS implementations, and strategic business process optimization.
I excel at establishing PMO governance, standardizing project reporting, and ensuring regulatory compliance across high-impact programs. I am adept at deploying Oracle Cloud Infrastructure (OCI) to support secure, scalable utility operations, and I leverage OCI for data integration, system optimization, and high-availability environments.
Skills
Experience Level
Language
English
Fluent
Work Experience
Senior Application Consultant at Capgemini UK
July 25, 2022 - PresentDirected analysis and management of business requirements, evaluated impact of changes, and ensured alignment with project scope, timelines, and stakeholder expectations. Led the design and implementation of business processes around Oracle CC&B and CCS, supported clients in transitioning to new operating models, and oversaw integration solutions (bill extraction, payment uploads, and automated customer communications). Managed the full implementation lifecycle of Oracle CC&B/CCS modules, coordinated training materials and user training, supervised functional testing, and maintained the CCS master configuration sheet. Proactively identified and mitigated project risks using RAID logs and contingency planning.
Technology Delivery Lead Manager at Accenture UK
July 1, 2022 - July 31, 2025Led UK smart metering implementations deploying SMETS1 & SMETS2 technologies using Agile and Waterfall methodologies. Managed full project lifecycle delivery including RAID, resource planning, and stakeholder engagement. Developed strategic proposals, governed multimillion-dollar programs, and delivered projects on time and under budget. Collaborated cross-functionally to create client-centric solutions and established PMO governance frameworks to ensure compliance with regulatory standards.
Cloud Service Architect at Capgemini UK
July 1, 2022 - PresentLed the end-to-end design and implementation of Oracle Customer Care & Billing (CC&B) and Customer Cloud Service (CCS) solutions, optimizing utility management and operational efficiency. Implemented and optimized VEE rules for accurate billing and developed complex integration solutions for automated billing and customer communication. Delivered comprehensive training programs and managed cross-functional alignment by translating business requirements into actionable system designs. Deployed scalable and secure Oracle Cloud Infrastructure environments supporting utility operations.
Technology Delivery Lead Manager at Accenture UK
July 16, 2015 - July 21, 2022Delivered smart meter programs including SMETS1/SMETS2 implementations, migrations, and I&C smart projects across multiple regions. Led requirements gathering and impact analysis, oversaw solution implementation, and supported users throughout the project lifecycle. Maintained RAID logs, built strong stakeholder relationships, managed project financials and milestone payments, controlled local contracting costs, drafted and coordinated new contracts, and supervised invoice processing and governance.
Senior Business Architect for Oracle Utilities at Global Technology Services (GTS), Dubai
July 1, 2015 - July 31, 2025Led Oracle CC&B implementations delivering billing, metering, and payment solutions. Analyzed business needs, documented requirements, and supported users through training and User Acceptance Testing. Managed configuration and testing of Oracle CC&B modules ensuring functional alignment with client processes.
Senior Business Architect for Oracle Utilities at Global Technology Services (ENOC)
December 14, 2008 - July 7, 2015Prepare functional designs, provide orientation training, and create/implement business processes around Oracle CC&B to transition clients to new ways of working. Implement all Oracle CC&B modules (Billing, Metering, Field Orders, Payments, Adjustments, Credit & Collections, and Case Management). Configure and perform unit tests, assist users during UAT, document requirements, advise and support system users, and prepare training materials for CC&B.
Customer Service Manager (Back Office) at Veolia Water, Ajman, UAE
December 1, 2008 - July 31, 2025Managed billing and customer service operations for over 300,000 customers. Developed capacity plans and led performance appraisals for back-office staff. Oversaw customer bill development and error handling processes, resolving billing discrepancies promptly to minimize complaints and maintain customer satisfaction.
Customer Service Manager (Back Office) at Veolia Water
March 8, 2006 - December 11, 2008Plan, organize, and control resources for optimal customer service delivery. Develop long-term capacity plans and provide workload predictions for budgeting. Conduct performance appraisals, manage monthly bills for over 100,000 customers, oversee bill delivery, and handle daily billing errors and issues.
Education
Bachelor of Science at Punjab University, Pakistan
January 1, 2000 - December 31, 2004Bachelor of Science (Honours) in Computer Science at Punjab University, Pakistan
January 1, 2006 - January 1, 2010Qualifications
Oracle Cloud Infrastructure 2023 Certified Architect Associate
January 1, 2023 - December 31, 2023Oracle Utilities Customer Cloud Service 2022 Implementation Professional
January 1, 2022 - December 31, 2022Oracle CC&B Implementation Specialist
January 11, 2030 - July 31, 2025AWS Certified Cloud Practitioner
January 11, 2030 - July 31, 2025Microsoft Certified System Administrator MCSA
January 11, 2030 - July 31, 2025Microsoft Certified System Engineer MCSE
January 11, 2030 - July 31, 2025MCSA Microsoft Certified System Administrator Windows 2000
January 11, 2030 - December 8, 2025MCSE Microsoft Certified System Engineer Windows 2000
January 11, 2030 - December 8, 2025AWS Certified Cloud Practitioner
January 11, 2030 - December 8, 2025Oracle CC&B Implementation Specialist
January 11, 2030 - December 8, 2025Oracle Utilities Customer Cloud Service 2022 Implementation Professional
January 11, 2030 - December 8, 2025Oracle Cloud Infrastructure 2023 Certified Architect Associate
January 11, 2030 - December 8, 2025Industry Experience
Energy & Utilities, Professional Services, Software & Internet
Skills
Experience Level
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