Available to hire
I am an administrative professional with 14 years of experience across finance and customer service, specialising in data entry, schedule management, and database administration. I thrive in fast-paced environments and enjoy delivering accurate, high-quality results while keeping operations running smoothly and clients well supported.
I am committed to continuous process improvement through effective time management, attention to detail, and proactive communication. I bring a friendly, solution-focused approach to every role and enjoy helping teams stay organized and efficient.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Language
English
Fluent
Work Experience
ISA Administrator at Nationwide Building Society
October 31, 2023 - July 31, 2025Worked remotely with the ISA Transfer Out team focusing on data entry, answering emails from other providers, finance-related duties, transferring members' ISAs to other providers, confirming National Insurance numbers as part of the remediation team, and managing rollovers for FRISA and Bonds using back office, front office, account utility, and nucleus systems.
Receptionist/Administrator at The Orchard Surgery
November 30, 2019 - July 31, 2025Greeted visitors and directed them to the correct contacts, managed visitor sign-in and security passes, handled enquiries in person, by phone and email, managed room booking systems and maintained organization, managed incoming/outgoing post and deliveries, arranged appointments, updated records, took payments, and handled invoices.
Junior Administrator at M-four promotions
November 30, 2018 - July 31, 2025Handled queries via phone, email and social media, updated Excel spreadsheets, typed letters and business documents, updated computer records, managed printing and photocopying, contacted suppliers for product quotes, organized meetings and took minutes, and arranged travel for staff.
Receptionist at Kickfit martial arts academy
August 31, 2018 - July 31, 2025Welcomed visitors and managed sign-in procedures, responded to enquiries in person, phone or email, took attendance of children, helped organize events such as graduations and bake sales, arranged appointments, updated database records, and managed payments and invoices.
Temporary Administration Assistant at UPS
June 30, 2017 - July 31, 2025Responded to client and company queries via phone and email, typed reports and business documents, maintained computer records, managed printing and photocopying tasks, ordered office supplies, and updated computer systems including Citrix and e2f.
Administrator at Nationwide Building Society
February 2, 2023 - October 2, 2023Worked with the Isa Transfer Out team; performed data entry; responded to emails from other providers; handled finance tasks; transferred members' ISAs to other providers; supported the remediation team by confirming National Insurance numbers; processed FRISA & Bonds rollovers; used back office, front office, account utility and Nucleus systems.
Receptionist / Administrator at The Orchard Surgery
February 2, 2019 - November 2, 2019Greeted visitors and directed them to the correct person; managed sign-ins and security passes; answered enquiries in person, by phone and email; managed room bookings; handled post and deliveries; arranged appointments and updated records in the database; took payments and processed invoices.
Receptionist at Kickfit Martial Arts Academy
October 1, 2017 - August 1, 2018Greeted visitors; managed sign-ins; answered enquiries in person, by phone or email; took attendance; supported events such as graduations and bake sales; updated records in databases; handled payments and invoices.
Temporary Administration Assistant at UPS Colnbrook
May 2, 2017 - June 2, 2017Fielded questions from clients over the phone or email; typed reports and other business documents; updated computer records; printed and copied items; ordered office supplies; updated computer systems using Citrix and E2F.
Administrator at Nationwide Building Society (Remote)
February 1, 2023 - October 1, 2023Worked with the ISA Transfer out team on data entry, correspondence with other providers, and general finance tasks. Coordinated transfers of members' ISAs to other providers, assisted the remediation team with National Insurance number confirmations, and handled FRISA & Bonds rollovers. Utilised back office, front office, account utility and Nucleus systems to ensure accurate processing and seamless service.
Receptionist/Administrator at The Orchard Surgery, Slough, Berkshire
February 1, 2019 - November 1, 2019Greeted visitors, directed them to the correct contact, managed sign-ins and security passes, answered enquiries in person/phone/email, managed room bookings, handled post and deliveries, arranged appointments, updated database records, and processed payments/invoices.
Junior Administrator at M-four Promotions, Reading, Berkshire
August 1, 2018 - November 1, 2018Handled phone, email and social media inquiries; updated Excel spreadsheets; typed letters, reports and business documents; updated computer records; performed printing/copying; requested supplier quotes; arranged meetings and took notes; organised staff travel.
Receptionist at Kickfit Martial Arts Academy, Slough, Berkshire
October 1, 2017 - August 1, 2018Greeted visitors, managed sign-ins, answered enquiries in person/phone/email; took attendance of attendees; contributed to events such as graduations and bake sales; updated records on databases; arranged appointments and processed payments.
Temporary Administration Assistant at UPS Colnbrook, Berkshire
May 1, 2017 - June 1, 2017Handled client and company inquiries by phone or email; drafted and typed reports and other business documents; updated computer records; printed/copied documents; ordered office supplies; updated computer systems using Citrix and E2F.
Education
Certificate of Higher Education at Bimm Brighton
January 1, 2013 - December 31, 2015A-Level at HCUC (Harrow College & Uxbridge College)
January 1, 2010 - December 31, 2012A-LEVEL IN MAKEUP ARTISTRY at Alpha Academy
June 1, 2020 - January 4, 2026Certificate of Higher Education in Song Writing at BIMM Brighton
January 1, 2013 - December 31, 2015A-LEVEL IN MUSIC EDUCATION at HCUC (Harrow College & Uxbridge College)
January 1, 2010 - December 31, 2012Certificate of Higher Education in Songwriting at Alpha Academy
January 1, 2013 - January 1, 2015A-Level in Music Education at BIMM Brighton
January 1, 2010 - January 1, 2012A-Level in Makeup Artistry at Alpha Academy
June 1, 2020 - April 14, 2026Level 1 Courses at HCUC (Harrow College & Uxbridge College)
January 11, 2030 - April 14, 2026Qualifications
A-level in Makeup Artistry
June 1, 2020 - June 30, 2020Level 1 Customer Service
January 11, 2030 - July 31, 2025Industry Experience
Financial Services, Healthcare, Professional Services, Retail, Other, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
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