Eric Roberts

Drove a 25% increase in team velocity across 18+ sprint cycles by orchestrating sprint planning, grooming sessions, and meticulously tracking work for a 10-person squad of back-end engineers. Led a security platform migration through the full project lifecycle, from initial scoping and legal review to development, QA testing, and a successful launch, ensuring zero downtime in user protection. Partnered with Product and Engineering Managers to triage incoming requests, groom stories, and prioritize a 1,000+ item backlog, balancing roadmap initiatives against tech debt and high-impact bug fixes. Served as the central coordination point for feature releases, synchronizing efforts between Engineering, Design, QA, Copywriting, Marcom, and Customer Support for knowledge base article updates.

Translated insights from over 3,000 support tickets into actionable development tasks for product manager review and prioritization. Managed the bug lifecycle by triaging 300+ issues, replicating them, and routing them to the appropriate squad backlogs in Asana for resolution. Drove a 25% reduction in failed transactions by analyzing success rates across 10+ digital assets and collaborating on backend enhancements to improve user retention.

Achieved a 95% customer satisfaction score by resolving complex technical issues across major blockchain networks, gaining foundational knowledge of user needs. Maintained operational stability for a high-volume crypto exchange ($25M+ daily volume) by managing communications with 10+ external liquidity providers.