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Hi, I'm Eric Roberts, a PMP-certified Project Manager with a strong background in leading full delivery lifecycles at tech companies like Exodus. I've grown from customer support roles to managing cross-functional teams and driving improvements in team velocity and product reliability. I enjoy translating user insights into actionable roadmaps and actively leverage generative AI to streamline workflows and boost team efficiency. I am passionate about fostering collaboration between Product, Engineering, Design, and other departments to successfully launch impactful features. With a solid foundation in blockchain technology and customer support, I bring both technical knowledge and leadership skills to any project I manage.…Hi, I'm Eric Roberts, a PMP-certified Project Manager with a strong background in leading full delivery lifecycles at tech companies like Exodus. I've grown from customer support roles to managing cross-functional teams and driving improvements in team velocity and product reliability. I enjoy translating user insights into actionable roadmaps and actively leverage generative AI to streamline workflows and boost team efficiency. I am passionate about fostering collaboration between Product, Engineering, Design, and other departments to successfully launch impactful features. With a solid foundation in blockchain technology and customer support, I bring both technical knowledge and leadership skills to any project I manage.

Eric Roberts

Project Manager, Product Designer, Developer, +2

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Hi, I'm Eric Roberts, a PMP-certified Project Manager with a strong background in leading full delivery lifecycles at tech companies like Exodus. I've grown from customer support roles to managing cross-functional teams and driving improvements in team velocity and product reliability. I enjoy translating user insights into actionable roadmaps and actively leverage generative AI to streamline workflows and boost team efficiency. I am passionate about fostering collaboration between Product, Engineering, Design, and other departments to successfully launch impactful features. With a solid foundation in blockchain technology and customer support, I bring both technical knowledge and leadership skills to any project I manage.…Hi, I'm Eric Roberts, a PMP-certified Project Manager with a strong background in leading full delivery lifecycles at tech companies like Exodus. I've grown from customer support roles to managing cross-functional teams and driving improvements in team velocity and product reliability. I enjoy translating user insights into actionable roadmaps and actively leverage generative AI to streamline workflows and boost team efficiency. I am passionate about fostering collaboration between Product, Engineering, Design, and other departments to successfully launch impactful features. With a solid foundation in blockchain technology and customer support, I bring both technical knowledge and leadership skills to any project I manage.

Available to hire

Hi, I’m Eric Roberts, a PMP-certified Project Manager with a strong background in leading full delivery lifecycles at tech companies like Exodus. I’ve grown from customer support roles to managing cross-functional teams and driving improvements in team velocity and product reliability. I enjoy translating user insights into actionable roadmaps and actively leverage generative AI to streamline workflows and boost team efficiency.

I am passionate about fostering collaboration between Product, Engineering, Design, and other departments to successfully launch impactful features. With a solid foundation in blockchain technology and customer support, I bring both technical knowledge and leadership skills to any project I manage.

Skills

GitHub

Figma

Experience Level

GitHub

Expert

Figma

Intermediate

Language

English

Fluent

French

Advanced

Work Experience

Project Manager at Exodus Movement, Inc.

April 30, 2025 - July 31, 2025

Drove a 25% increase in team velocity across 18+ sprint cycles by orchestrating sprint planning, grooming sessions, and meticulously tracking work for a 10-person squad of back-end engineers. Led a security platform migration through the full project lifecycle, from initial scoping and legal review to development, QA testing, and a successful launch, ensuring zero downtime in user protection. Partnered with Product and Engineering Managers to triage incoming requests, groom stories, and prioritize a 1,000+ item backlog, balancing roadmap initiatives against tech debt and high-impact bug fixes. Served as the central coordination point for feature releases, synchronizing efforts between Engineering, Design, QA, Copywriting, Marcom, and Customer Support for knowledge base article updates.

Product Operations Specialist at Exodus Movement, Inc.

August 31, 2024 - July 31, 2025

Translated insights from over 3,000 support tickets into actionable development tasks for product manager review and prioritization. Managed the bug lifecycle by triaging 300+ issues, replicating them, and routing them to the appropriate squad backlogs in Asana for resolution. Drove a 25% reduction in failed transactions by analyzing success rates across 10+ digital assets and collaborating on backend enhancements to improve user retention.

Customer Support Engineer at Exodus Movement, Inc.

July 31, 2022 - July 31, 2025

Achieved a 95% customer satisfaction score by resolving complex technical issues across major blockchain networks, gaining foundational knowledge of user needs. Maintained operational stability for a high-volume crypto exchange ($25M+ daily volume) by managing communications with 10+ external liquidity providers.

Legal Transaction Assistant at Norton Rose Fulbright, LLP

August 31, 2020 - July 31, 2025

Represented financial institutions (BNP Paribas) on-site at Airbus factories in Hamburg and Toulouse for 10+ aircraft deliveries, leading closing calls with commercial airlines (Emirates).