Available to hire
I am an experienced Project and Programmes Manager with over 20 years of expertise, primarily focused in the Retail and Hospitality sectors, though I have worked across various industries. With a background in development and technical roles, I excel at understanding business challenges and translating them between stakeholders and technical teams to ensure efficient project delivery.
Over the years, I’ve managed multiple complex projects with significant budgets, combining Waterfall and Agile methodologies pragmatically. I take full accountability for team leadership, resource management, risk mitigation, and stakeholder engagement to deliver quality results on time and within budget.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Project Manager (Contract) at Kingfisher Group PLC
January 31, 2025 - July 31, 2025Managed two early-phase projects: a POC to address unmatched supplier invoicing issues with AI-driven price override, and the implementation of a system for raising POs that prioritized reuse of existing suppliers and included new vendor onboarding with override tracking. Accountable for resource management, planning, budgeting, reporting, and stakeholder engagement across multiple levels including Kingfisher, Group, and Screwfix. Oversaw risk mitigation and issue management.
Senior Project Manager (Contract) at Pret A Manger
May 31, 2024 - July 31, 2025Worked with the Franchise division to roll out new IT franchise designs for store openings and divestments. Coordinated with multiple external and internal parties to ensure minimal downtime during store transitions. Led IT hyper-care post-opening to resolve operational issues until franchise partner sign off. Introduced continuous improvement reviews that significantly reduced implementation time and downtime. Responsible for hardware procurement, communication upgrades, scheduling resources, planning, reporting, and risk management.
Senior Project Manager (Contract) at ClearCourse Ltd
December 31, 2022 - July 31, 2025Delivered multiple membership services projects, including donation system replacement with zero disruption, new website implementation, proposal and delivery of a CMS with LMS and community integrations, and solutions upgrades with process reviews. Managed resource scheduling, budgeting, stakeholder communications, risk mitigation, issue resolution, and client relationship restoration on problematic projects.
Project Manager (Contract) at Studio Retail Ltd
February 28, 2022 - July 31, 2025Managed implementation of a new Product Information Management (PIM) system aimed at simplifying product data management and integration with eCommerce, WMS, Data Warehouse, Finance, and legacy systems. Collaborated closely with vendors and internal teams to document current and future IT processes. Oversaw risk management, technical resource coordination, creation and sign off of solution architecture and design documents, and managed data migration and transformation efforts.
Senior Project Manager (Contract) at EI Group Ltd (Now part of Stonegate Group)
March 31, 2020 - July 31, 2025Led several projects including a review and overhaul of Agile development processes to improve delivery visibility and schedules. Managed the rollout of a new Supply Chain system to 600 pubs and coordinated hardware upgrades for 250 pubs. Delivered recipe and supplier approval workflow engines that enhanced real-time allergen data management and pub menu updates. Conducted staff training and collaborated with business on headcount and process changes.
Senior Project Manager (Contract) at APTOS
April 30, 2018 - July 31, 2025Managed an EPOS rollout for TM Lewin, resolving over 40 priority issues and transitioning the project from delivery to support. Worked with internal and external development teams to implement fixes and train users on new business processes. Enhanced project documentation to ensure smooth project closure and service handover.
Senior Project Manager (Contract) at Nottingham University
November 30, 2017 - July 31, 2025Supported implementation of a new student admissions and management system across UK and China campuses. Coordinated issue triage and testing during China campus registration. Developed a consolidated delivery plan for Business Intelligence requirements to prioritize and cost the work within the BI development team.
Project Manager (Contract) at Spirit/Greene King
July 31, 2017 - July 31, 2025Oversaw a two-phase rollout of EPOS and Back Office systems for over 1,800 pubs following Greene King's acquisition of Spirit. Managed a complex team including internal resources, training/support personnel, and third-party engineers to upgrade and configure brand software to a unified platform, delivering the project on time and under budget.
Senior Project Manager at PCMS
December 31, 2015 - July 31, 2025Managed upgrade projects for Krispy Kreme and Smythson's EPOS systems. Provided consultancy to help PCMS transition into the mid-tier retail market, focusing on understanding and adapting to sector-specific pressures such as tighter budgets and smaller IT teams compared to tier-one retailers.
Project Manager (Fixed Term Contract) at Punch Tavern’s Ltd
June 30, 2015 - July 31, 2025Led a project to replace the Order Management System and delivered a new Promotion Management tool for Punch's ecommerce site. Facilitated vendor and internal collaboration to document processes and secure funding. Delivered the first promotion management phase with no issues and enabled additional functionality for targeted marketing campaigns.
Senior Project Manager at Phones4u
March 31, 2014 - July 31, 2025Supported transition to an outsourced IT model and managed various projects including e-commerce, back-office, HR, financial systems, and enhancements. Led the EPOS program, improving quarterly release schedules by streamlining processes and prioritization. Delivered the Single Customer View project consolidating seven years of customer sales and insurance data with a successful 92% matching rate. Managed infrastructure delivery with Oracle and third parties.
Programme Manager at HMV - (UK) Ltd
February 28, 2011 - July 31, 2025Managed multiple projects as part of Group Technology Services in a matrix environment. Delivered a new loyalty scheme under budget, revamped HMV Canada's website fulfilling fixed deadlines, and upgraded the Data Warehouse to improve report timing during peak trading. Implemented Sony eReader integration for Waterstones including invoice reconciliation.
Core Applications Manager at Waterstone’s
September 30, 2007 - July 31, 2025Headed an internal 12-person development and support team, stabilizing operations post-restructure. Delivered major projects including ISBN13 conversion ahead of deadline and integration of Ottakar's stores into Waterstone’s systems, ensuring smooth stock and data transition.
Consultant at Astech Consultant’s Ltd
May 31, 2006 - July 31, 2025Provided consultancy for iSeries and JDA software implementations across multiple well-known retailers. Assisted clients in requirements definition, planning, development, testing, and full end-to-end system delivery integrating EOPS, Back Office and reporting systems.
Head of Systems Development / Programming Manager at Dolland and Aitchison
February 28, 2005 - July 31, 2025Managed internal development teams responsible for back-office and POS systems support and development. Led business requirements gathering and project planning, ensuring quality and communication with stakeholders. Delivered a Tesco loyalty integration allowing direct marketing access to over 5 million new customers.
Contract Programmer (contract) at Perk Software Ltd
December 31, 1997 - July 31, 2025Supported Dolland and Aitchison in system migrations and performance improvements including stabilization of till polling on the AS/400, significantly reducing failure rates.
Programmer (Various Levels) at JBA (UK) Ltd
December 31, 1996 - July 31, 2025Held various positions from Systems Operator to Analyst Programmer, developing efficient coding methods for integrated business systems and gaining international experience. Worked on multiple departments improving legacy system transition and technical operations.
Senior Project Manager (Contract) at Kingfisher Group PLC
January 31, 2025 - July 31, 2025Managed two projects at the initiation phase including a POC to resolve unmatched supplier invoicing issues using AI for price authorisations, and a system to replace manual PO processes incorporating supplier onboarding and fast track authorisation features. Delivered estimates, oversaw business requirements, resource management, and stakeholder communication while mitigating risks and issues.
Senior Project Manager (Contract) at Pret A Manger
May 31, 2024 - July 31, 2025Managed IT design rollout for Pret's Franchise division covering new store openings and divestment processes. Coordinated third-party and internal teams to ensure minimal downtime. Introduced a continuous improvement review process that reduced average store downtime from 18-24 hours to 6-8 hours. Responsible for procurement, communications implementation, and hypercare post-open until franchise partner sign-off.
Senior Project Manager (Contract) at ClearCourse Ltd
December 31, 2022 - July 31, 2025Delivered multiple membership services projects including donations systems, website implementations, CMS upgrades, and business process reviews. Managed resource scheduling, budget, reporting, stakeholder management, and risk mitigation. Led recovery of problematic projects with detailed issue analysis, lessons learned, and client relationship rebuilding.
Project Manager (Contract) at Studio Retail Ltd
February 28, 2022 - July 31, 2025Managed implementation of a new Product Information Management system to simplify and improve product data management. Responsibilities included data migration from legacy systems, integration with eCommerce, WMS, Data Warehouse, Finance systems, overseeing solution architecture, interface design, and migration strategies. Maintained daily risk and issue management and coordinated internal and external agile development teams.
Senior Project Manager (Contract) at EI Group Ltd (Now part of Stonegate Group)
March 31, 2020 - July 31, 2025Managed multiple projects within a matrix environment including Agile process review and improvements, cost analysis for internal and external development, scheduling business releases, and delivering a supply chain system rollout to head office and 600 pubs. Coordinated hardware purchase and installation to replace end-of-life systems, trained teams, and supported head office adaptions including departmental restructuring due to new system implementations.
Senior Project Manager (Contract) at APTOS
April 30, 2018 - July 31, 2025Resolved 40+ priority issues during EPOS rollout for TM Lewin, improved documentation standards, transitioned project from delivery to support. Coordinated resolution plans with international internal teams, delivered training and business process improvements to enhance system utilization and efficiency.
Senior Project Manager (Contract) at Nottingham University
November 30, 2017 - July 31, 2025Supported Project Transform, a £60m student admissions and management system including on-site issue triage in China, liaising with development teams, and coordinating BI delivery plans. Managed prioritization and cost agreement for business intelligence requirements.
Project Manager (Contract) at Spirit/Greene King
July 31, 2017 - July 31, 2025Oversaw phased rollout and upgrade of EPOS and Back Office systems to 1,806 pubs across multiple brands. Managed budget of £2.9m over 18 months with cross-functional teams including internal resources and 3rd party engineers. Mapped brand configurations, ensured stable software platforms, and delivered upgrades under budget and within schedule.
Senior Project Manager at PCMS
December 31, 2015 - July 31, 2025Managed EPOS upgrade projects for Krispy Crème and Smythson of Bond Street including alignment with new software features. Advised PCMS in transitioning to mid-tier retail markets to better serve smaller clients with limited IT resources and fixed budgets.
Project Manager (Fixed Term Contract) at Punch Tavern’s Ltd
June 30, 2015 - July 31, 2025Led a project to replace Punch’s online Order Management System and delivered a new Promotion Management tool with enhanced marketing functionality. Managed vendor relations to capture and sign off on current processes and solutions, securing funding and monitoring risks, issues, and budgets.
Senior Project Manager at Phones4u
March 31, 2014 - July 31, 2025Supported build and management of a delivery and service team through a transition to an outsourced IT model. Managed various projects covering e-commerce, back office, HR, finance, and EPOS systems, improving release schedules, managing third-party relationships, and delivering a Single Customer View CRM system.
Programme Manager at HMV - (UK) Ltd
February 28, 2011 - July 31, 2025Managed projects across multiple Op-Cos including Waterstones and HMV Canada in a matrix environment. Delivered a loyalty scheme under budget, phased out unprofitable website sales in Canada, replaced with in-store reservation system, and overhauled the Data Warehouse for timely reporting. Managed eBook Sony eReader implementation including invoicing reconciliation.
Core Applications Manager at Waterstone’s
September 30, 2007 - July 31, 2025Led a 12-person development and support team across back-office systems. Stabilised team post-restructure, delivered major projects including ISBN13 industry standard conversion, and managed integration of Ottakar's after acquisition, including stock and data conversions for 150 stores.
Consultant at Astech Consultant’s Ltd
May 31, 2006 - July 31, 2025Provided consultancy expertise for iSeries and JDA software implementations with clients such as GAME, Threshers, Virgin, Whittards, and Robert Dyas. Managed requirement definition, scheduling, development, testing, and delivery of integrated EOPS, Back Office, and reporting systems.
Head of Systems Development at Dolland and Aitchison
February 28, 2005 - July 31, 2025Managed all development activities and led an internal development team of 15 including 8 direct reports. Captured business requirements, prioritised workflows, ensured high quality assurance and reporting to stakeholders. Implemented a Tesco loyalty integration in three months, granting access to over 5 million new customers.
Programming Manager at Dolland and Aitchison
December 31, 2002 - July 31, 2025Led internal programming teams supporting Point of Sale and Back Office systems. Assisted in removal of legacy systems and implementation of JDA environment. Reduced till polling failures significantly through stabilisation efforts.
Contract Programmer (contract) at Perk Software Ltd
December 31, 1997 - July 31, 2025Supported Dolland and Aitchison by providing development and system support services related to IT stabilization and legacy system migration from JBA to JDA.
Programmer (Various Levels) at JBA (UK) Ltd
December 31, 1996 - July 31, 2025Held multiple roles including Systems Operator and Analyst Programmer working on AS/400 platform. Developed efficient coding techniques and acquired experience working with global organizations in manufacturing and service sectors.
Senior Project Manager (Contract) at Kingfisher Group PLC
January 31, 2025 - July 31, 2025Managed two early-phase projects: a Proof of Concept (POC) for identifying and resolving unmatched supplier invoicing issues using AI, and a system implementation to replace the manual PO raising process with enhanced vendor onboarding and tracking capabilities. Responsible for estimating high-level build and rollout costs, delivering finalized business requirements, resource management, planning, budgeting, reporting, stakeholder engagement at multiple company levels, and risk mitigation.
Senior Project Manager (Contract) at Pret A Manger
May 31, 2024 - July 31, 2025Led the rollout of new Franchise IT designs covering new store openings and divestments, managing multiple third-party and internal teams to ensure minimal IT downtime and smooth operations. Introduced continual improvement processes to reduce implementation time significantly, managed hardware procurement, communication upgrades, resource scheduling, and provided IT hyper-care and training support post-opening.
Senior Project Manager (Contract) at ClearCourse Ltd
December 31, 2022 - July 31, 2025Delivered multiple membership service projects including donations system replacement and phased website implementations. Responsible for resource scheduling, budgeting, reporting, stakeholder management, risk mitigation, and resolving ongoing project issues by analyzing root causes and rebuilding client relationships.
Project Manager (Contract) at Studio Retail Ltd
February 28, 2022 - July 31, 2025Managed the implementation of a new Product Information Management (PIM) system, streamlining product data management by migrating and integrating data from legacy systems into eCommerce, Warehouse Management, Data Warehouse, and Finance systems. Coordinated technical and vendor teams across Agile processes to ensure timely delivery of solutions architecture, interface design, and data migration strategies.
Senior Project Manager (Contract) at EI Group Ltd (Now part of Stonegate Group)
March 31, 2020 - July 31, 2025Managed Agile development projects and led improvements in Agile implementation and visibility. Planned and resourced programmes, managed risks and issues, and delivered new supply chain systems across 600 pubs and 5,000 properties. Oversaw data setup, training, back-office and EPOS system upgrades, hardware rollouts, and coordinated departmental transitions during system implementations.
Senior Project Manager (Contract) at APTOS
April 30, 2018 - July 31, 2025Managed the final phase of EPOS rollout for TM Lewin, resolving over 40 priority issues and transitioning the project from delivery to support. Coordinated with international development teams and customers to effectively deliver system enhancements and training, improving customer understanding and business processes.
Senior Project Manager (Contract) at Nottingham University
November 30, 2017 - July 31, 2025Supported the China campus during student admissions system implementation, managing issue triaging, testing coordination, and communication with UK development teams. Developed a consolidated delivery plan for Business Intelligence requirements by engaging various business areas to capture and prioritize needs.
Project Manager (Contract) at Spirit/Greene King
July 31, 2017 - July 31, 2025Oversaw the rollout and upgrade of EPOS and Back Office systems across over 1800 pubs during the integration of Spirit into Greene King. Managed a substantial IT budget and multi-disciplinary teams, ensuring brand-specific configurations were successfully migrated and standardized to provide a stable software platform for future upgrades.
Senior Project Manager at PCMS
December 31, 2015 - July 31, 2025Managed EPOS upgrade projects for key clients and assisted PCMS to restructure teams to enter the mid-tier retail market. Helped clients maximize benefits from new software features and adapted internal processes to better support smaller retailers with tighter budgets and deadlines.
Project Manager (Fixed Term Contract) at Punch Tavern’s Ltd
June 30, 2015 - July 31, 2025Led a project to replace the Order Management System for Punch's eCommerce platform and delivered an enhanced promotion management tool. Coordinated vendor and business stakeholders to define requirements, secure funding, and monitor project progress, risks, and budget. Managed a paused project due to vendor acquisition and re-assessment of options.
Senior Project Manager at Phones4u
March 31, 2014 - July 31, 2025Helped establish the new outsourced delivery and service model, managing eCommerce, back office, HR, financial systems, and EPOS projects. Controlled the EPOS programme by streamlining processes and improving delivery schedules with 3rd parties. Delivered the Single Customer View CRM project consolidating legacy sales and insurance data.
Programme Manager at HMV - (UK) Ltd
February 28, 2011 - July 31, 2025Managed IT programmes across multiple Op-Co’s within a matrix environment, handling budgeting, resourcing, risk management, and stakeholder reporting. Delivered a successful loyalty scheme implementation under budget and improved data warehouse reporting performance during peak trading seasons.
Core Applications Manager at Waterstone’s
September 30, 2007 - July 31, 2025Headed an internal development and support team, stabilizing the team after restructuring and delivering major projects including the ISBN13 implementation and the replacement of Ottakar’s IT systems after acquisition.
Consultant at Astech Consultant’s Ltd
May 31, 2006 - July 31, 2025Provided consultancy services specializing in iSeries and JDA software to high street retail clients, managing requirements, scheduling, development, testing, and delivery for integrated business systems projects.
Head of Systems Development / Programming Manager at Dolland and Aitchison
February 28, 2005 - July 31, 2025Managed a development team responsible for back-office and POS systems, liaising across business areas to capture requirements, prioritize projects, and ensure quality. Delivered a loyalty integration with Tesco’s CRM database to access new customer marketing opportunities.
Contract Programmer at Perk Software Ltd
December 31, 1997 - July 31, 2025Supported development and stabilization efforts during the replacement of legacy JBA systems with JDA environment to improve system reliability and reduce failure rates.
Programmer (Various Levels) at JBA (UK) Ltd
December 31, 1996 - July 31, 2025Progressed through multiple roles including Systems Operator, Analyst Programmer, and developer for integrated business systems, gaining experience with international clients and developing efficient coding techniques.
Senior Project Manager (Contract) at Kingfisher Group PLC
January 31, 2025 - July 31, 2025Managed two early-stage projects: a POC to identify and resolve unmatched supplier invoicing issues using AI for price override, aiming for cost/time savings; and implementing a system to replace manual PO processes with vendor onboarding and flexible fast-tracking. Responsible for delivering build and rollout cost estimates, finalizing business requirements, resource management, budgeting, reporting, stakeholder management, and risk mitigation.
Senior Project Manager (Contract) at Pret A Manger
May 31, 2024 - July 31, 2025Worked with Pret's Franchise division to roll out a new Franchise IT design for new store openings and divestments, coordinating multiple internal and external teams to minimize downtime. Managed IT hyper-care covering hardware, communications, and franchise partner support. Introduced continual improvement reviews and optimized implementation to reduce store downtime significantly. Responsible for resource scheduling, planning, reporting, and stakeholder and risk management.
Senior Project Manager (Contract) at ClearCourse Ltd
December 31, 2022 - July 31, 2025Delivered multiple projects for membership services specializing in CRM and web solutions with payment integrations. Managed implementation of donation systems, website phases, new CMS with LMS and community integration, and solution upgrades. Accountable for resource scheduling, budgeting, reporting, stakeholder management, risk mitigation, corrective actions, and rebuilding client relationships.
Project Manager (Contract) at Studio Retail Ltd
February 28, 2022 - July 31, 2025Managed implementation of a new Product Information Management (PIM) system to simplify product data management. Oversaw migration and transformation from legacy systems, integration with eCommerce, WMS, data warehouse, finance systems, and others. Coordinated internal and external teams and vendors, managed risk and issues, and authored key design and migration documentation.
Senior Project Manager (Contract) at EI Group Ltd (Now part of Stonegate Group)
March 31, 2020 - July 31, 2025Oversaw multiple Agile and traditional projects in a large pub company environment, managing a team of internal and external resources. Administered Agile methodology improvements, development cost analysis, quarterly release planning, and rollout of new supply chain and back-office systems across 600 pubs. Handled procurement, training, data setup for suppliers and products, and stakeholder engagement.
Senior Project Manager (Contract) at APTOS
April 30, 2018 - July 31, 2025Managed EPOS rollout project for TM Lewin, resolving over 40 priority issues and transitioning the project from delivery to support. Collaborated with US and UK development teams to deliver system corrections, client training, and business process adjustments. Improved documentation and project closure.
Senior Project Manager (Contract) at Nottingham University
November 30, 2017 - July 31, 2025Worked on a £60m project implementing a new student admissions and management system, assisting the China campus during registration. Managed issue triage, coordination with development teams, testing sign-off, and delivered a consolidated Business Intelligence delivery plan.
Project Manager (Contract) at Spirit/Greene King
July 31, 2017 - July 31, 2025Oversaw phased rollout of EPOS and back-office systems for over 1,800 pubs as part of an integration post-acquisition. Managed mapping of existing software configurations to new platforms, coordinating internal and external teams, and delivered projects under budget and on schedule.
Senior Project Manager at PCMS
December 31, 2015 - July 31, 2025Managed upgrade projects for Krispy Kreme and Smythson EPOS systems. Used experience to assist PCMS in adapting to mid-tier retail markets by restructuring teams and understanding smaller retailers' pressures and timelines compared to large-scale IT operations.
Project Manager (Fixed Term Contract) at Punch Tavern’s Ltd
June 30, 2015 - July 31, 2025Worked on order management and promotion management tool projects for ecommerce. Managed vendor and business liaison, secured funding, monitored risks, issues, budgets, and delivered a new promotion management tool enhancing marketing capabilities.
Senior Project Manager at Phones4u
March 31, 2014 - July 31, 2025Rebuilt delivery team post-outsourcing, managed eCommerce, back-office, HR, financial, and EPOS projects through all lifecycle phases. Controlled EPOS program, improved quarterly release schedules, and delivered the Single Customer View CRM system consolidating customer sales and insurance data.
Programme Manager at HMV - (UK) Ltd
February 28, 2011 - July 31, 2025Managed technology programs across multiple retail companies within HMV group. Delivered loyalty schemes, eCommerce site revamp, and data warehouse improvements within budget. Oversaw third-party contributions and program quality assurance.
Core Applications Manager at Waterstone’s
September 30, 2007 - July 31, 2025Led internal development and support teams, stabilized team post-restructure, ensured issue resolution with minimal disruption, and delivered major projects including ISBN13 industry standard conversion and integration of Ottakar’s systems after acquisition.
Consultant at Astech Consultant’s Ltd
May 31, 2006 - July 31, 2025Provided consultancy in iSeries and JDA software to notable retail clients. Assisted with requirements gathering, scheduling, development, testing, and delivery of integrated retail solutions including EPOS and back-office reporting systems.
Head of Systems Development at Dolland and Aitchison
February 28, 2005 - July 31, 2025Led all internal development teams responsible for back-office and POS systems. Captured business requirements, prioritized projects, ensured quality assurance, and delivered successful loyalty integration with Tesco’s CRM and complex brand conversions.
Programming Manager at Dolland and Aitchison
December 31, 2002 - July 31, 2025Managed programming teams and supported development efforts for back-office and POS systems over several years prior to becoming head of systems development.
Contract Programmer at Perk Software Ltd
December 31, 1997 - July 31, 2025Worked to support and assist development in replacing legacy JBA systems and stabilizing till polling on AS/400, significantly reducing failure rates.
Programmer (Various Levels) at JBA (UK) Ltd
December 31, 1996 - July 31, 2025Started as a systems operator and progressed through various roles including analyst programmer. Developed coding methods and techniques and worked with international clients in industrial and domestic goods sectors.
Education
Qualifications
Industry Experience
Retail, Travel & Hospitality, Wholesale & Distribution, Professional Services, Software & Internet, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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