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I am an ambitious digital marketer with a strong background in customer service management and a solid foundation in economics and psychology. I have honed my skills in digital marketing tools, Salesforce administration, and team leadership, and I pride myself on improving customer experiences and driving business development through strategic planning and client engagement. Currently, I am managing a retail and wholesale clothing business where I utilize digital platforms for marketing and sales. I'm eager to leverage my skills to help businesses grow their online presence and boost brand awareness in a meaningful way.…I am an ambitious digital marketer with a strong background in customer service management and a solid foundation in economics and psychology. I have honed my skills in digital marketing tools, Salesforce administration, and team leadership, and I pride myself on improving customer experiences and driving business development through strategic planning and client engagement. Currently, I am managing a retail and wholesale clothing business where I utilize digital platforms for marketing and sales. I'm eager to leverage my skills to help businesses grow their online presence and boost brand awareness in a meaningful way.

Ruth Kessie

Digital Marketer, Social Media Manager, Banner Ad Designer, +2

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I am an ambitious digital marketer with a strong background in customer service management and a solid foundation in economics and psychology. I have honed my skills in digital marketing tools, Salesforce administration, and team leadership, and I pride myself on improving customer experiences and driving business development through strategic planning and client engagement. Currently, I am managing a retail and wholesale clothing business where I utilize digital platforms for marketing and sales. I'm eager to leverage my skills to help businesses grow their online presence and boost brand awareness in a meaningful way.…I am an ambitious digital marketer with a strong background in customer service management and a solid foundation in economics and psychology. I have honed my skills in digital marketing tools, Salesforce administration, and team leadership, and I pride myself on improving customer experiences and driving business development through strategic planning and client engagement. Currently, I am managing a retail and wholesale clothing business where I utilize digital platforms for marketing and sales. I'm eager to leverage my skills to help businesses grow their online presence and boost brand awareness in a meaningful way.

Available to hire

I am an ambitious digital marketer with a strong background in customer service management and a solid foundation in economics and psychology. I have honed my skills in digital marketing tools, Salesforce administration, and team leadership, and I pride myself on improving customer experiences and driving business development through strategic planning and client engagement.

Currently, I am managing a retail and wholesale clothing business where I utilize digital platforms for marketing and sales. I’m eager to leverage my skills to help businesses grow their online presence and boost brand awareness in a meaningful way.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

French

Advanced

Twi

Fluent

Bengali

Fluent

Yoruba

Fluent

Work Experience

Customer Service and IT Support at Fohow International

February 1, 2020 - Present

Analyzed customer service operations and identified areas for improvement. Developed customer service policies and procedures to ensure quality customer experience. Monitored customer service call, email and other communications to evaluate performance of team members. Provided feedback to team members on their performance in responding to customer inquiries. Identified trends in customer complaints and developed plans for addressing them. Provided technical support during peak times or when resources were limited. Assisted with training new and existing customers on the company's system. Managed system operations, ordered and tracked supplies, prepared documents and presentations using Microsoft Office. Handled incoming phone calls, responded to inquiries, processed invoices, tracked payments, and maintained filing systems for confidential documents.

Sales Representative at Runbelows

December 31, 2019 - July 31, 2025