Available to hire
I am a results-driven professional with over 12 years of experience in telecom network leadership, project management, and data analytics. I have successfully managed cross-functional teams and executed agile-based projects, driving continuous improvement in network performance and customer satisfaction.
As a certified Scrum Master with strong analytical skills, I leverage tools like Power BI and Excel to solve business-critical problems. I enjoy mentoring teams and leading process improvement initiatives to optimize telecom networks and deliver outstanding results.
Experience Level
Language
Armenian
Fluent
English
Fluent
Russian
Fluent
German
Intermediate
Work Experience
Head of Analysis of Quality Performance Department at Ucom LLC
September 1, 2020 - PresentLed a team of 12+ engineers to ensure mobile network performance and KPI optimization. Directed troubleshooting and improvement actions across LTE, UMTS, and GSM technologies (Nokia and Ericsson). Established escalation workflows and coordinated cross-department efforts to resolve network issues. Oversaw customer complaint resolution at a high level, enhancing user satisfaction metrics. Implemented process improvements and team KPIs aligned with Agile principles.
Senior Engineer – Quality Performance Department at Ucom LLC
September 1, 2020 - July 31, 2025Performed network quality assurance and KPI analysis for LTE/UMTS/GSM systems. Provided optimization proposals and coordinated cross-functional troubleshooting efforts. Monitored network performance and escalated issues to relevant technical teams.
RNP/RNO Consultant at Huawei Technologies
July 1, 2018 - July 31, 2025Led planning and optimization of 2G/3G networks during Vodafone Ukraine reforming and swap projects. Conducted frequency planning, traffic balancing, swap preparation and post-launch KPI optimization. Prepared network clusters for commercial acceptance by achieving target KPIs.
RAN 2G/3G Optimization Engineer at Nokia Networks
July 1, 2015 - July 31, 2025Supported Beeline swap from Huawei/ALU to Nokia, focused on inter-RNC handover optimization. Optimized 2G/3G parameters post-swap, resolving performance degradation and aligning KPIs. Provided parameter tuning and network configuration proposals.
RAN Engineer (South Region Team Leader) at Orange Armenia
February 1, 2015 - July 31, 2025Managed RF design and optimization from nominal planning to site launch. Executed frequency and neighbor planning, SC assignments, feature testing, and parameter tuning. Handled daily monitoring of KPIs and customer complaint analysis across 108 sites.
Head of Analysis of Quality Performance Department at Ucom LLC
September 1, 2020 - PresentLed a team of 12+ engineers to ensure mobile network performance and KPI optimization. Directed troubleshooting and improvement actions across LTE, UMTS, and GSM technologies with Nokia and Ericsson equipment. Established escalation workflows and coordinated cross-department efforts to resolve network issues. Oversaw customer complaint resolution, enhancing user satisfaction. Implemented process improvements and team KPIs aligned with Agile principles.
Senior Engineer – Quality Performance Department at Ucom LLC
September 1, 2020 - July 31, 2025Performed network quality assurance and KPI analysis for LTE/UMTS/GSM systems. Provided optimization proposals and coordinated cross-functional troubleshooting efforts. Monitored network performance and escalated issues to relevant technical teams.
RNP/RNO Consultant at Huawei Technologies
July 1, 2018 - July 31, 2025Led planning and optimization of 2G/3G networks during Vodafone Ukraine reforming and swap projects. Conducted frequency planning, traffic balancing, swap preparation, and post-launch KPI optimization. Prepared network clusters for commercial acceptance by achieving target KPIs.
RAN 2G/3G Optimization Engineer at Nokia Networks
July 1, 2015 - July 31, 2025Supported Beeline swap from Huawei/ALU to Nokia, focused on inter-RNC handover optimization. Optimized 2G/3G parameters post-swap, resolving performance degradation and aligning KPIs. Provided parameter tuning and network configuration proposals.
RAN Engineer (South Region Team Leader) at Orange Armenia
February 1, 2015 - July 31, 2025Managed RF design and optimization from nominal planning to site launch. Executed frequency and neighbor planning, SC assignments, feature testing, and parameter tuning. Handled daily monitoring of KPIs and customer complaint analysis across 108 sites.
Education
Master's at State Engineering University of Armenia
January 1, 2008 - December 31, 2010Bachelor's at State Engineering University of Armenia
January 1, 2002 - December 31, 2006Master's at State Engineering University of Armenia
January 1, 2008 - December 31, 2010Bachelor's at State Engineering University of Armenia
January 1, 2002 - December 31, 2006Qualifications
Professional Scrum Master I (PSM I), Scrum.org
August 1, 2023 - August 31, 2023The Project Management Course, Udemy
April 1, 2021 - April 30, 2021LEAD: Leadership Development Program, grow edutainment
April 1, 2023 - April 30, 2023Scrum Fundamentals Certified (SFC), Udemy
February 1, 2021 - February 28, 2021Power BI Fundamentals, Business Development Group
June 1, 2024 - June 30, 2024ENM Operations for Radio Access Network, Ericsson
December 1, 2023 - December 31, 20233G Radio Planning Essentials [RU30], Nokia
December 1, 2012 - December 31, 20122G/3G Functionality Aspects and Optimization, Expert Connection
December 1, 2012 - December 31, 2012RAN Parameters I & II [RU20], Nokia
September 1, 2011 - October 31, 2011In-depth UMTS/eHSPA Optimization, Apis Training
December 1, 2010 - December 31, 2010Professional Scrum Master I (PSM I), Scrum.org
August 1, 2023 - August 31, 2023The Project Management Course, Udemy
April 1, 2021 - April 30, 2021LEAD: Leadership Development Program, grow edutainment
April 1, 2023 - April 30, 2023Scrum Fundamentals Certified (SFC), Udemy
February 1, 2021 - February 28, 2021Power BI Fundamentals, Business Development Group
June 1, 2024 - June 30, 2024ENM Operations for Radio Access Network, Ericsson
December 1, 2023 - December 31, 20233G Radio Planning Essentials [RU30], Nokia
December 1, 2012 - December 31, 20122G/3G Functionality Aspects and Optimization, Expert Connection
December 1, 2012 - December 31, 2012RAN Parameters I & II [RU20], Nokia
September 1, 2011 - October 31, 2011In-depth UMTS/eHSPA Optimization, Apis Training
December 1, 2010 - December 31, 2010Industry Experience
Telecommunications, Professional Services, Energy & Utilities, Computers & Electronics
Experience Level
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