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I am a business-oriented and professional specialist with over 5 years of experience in analyzing, managing, implementing, monitoring, and controlling call center operations. My core competence lies in project management and business analysis, where I strive to bring meaningful improvements and foster innovation in my work environment. I am eager to join a healthy community that values free thinking and creativity where I can apply my talents and experience under effective management. Throughout my career, I have successfully managed diverse projects, maintained strong stakeholder relationships, and led teams to deliver results on time and within budget. I am passionate about continuous learning and currently pursuing Project Management Professional (PMP) certification to enhance my skills further.…I am a business-oriented and professional specialist with over 5 years of experience in analyzing, managing, implementing, monitoring, and controlling call center operations. My core competence lies in project management and business analysis, where I strive to bring meaningful improvements and foster innovation in my work environment. I am eager to join a healthy community that values free thinking and creativity where I can apply my talents and experience under effective management. Throughout my career, I have successfully managed diverse projects, maintained strong stakeholder relationships, and led teams to deliver results on time and within budget. I am passionate about continuous learning and currently pursuing Project Management Professional (PMP) certification to enhance my skills further.

SAMAR ALAA EL-DIN AHMED

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I am a business-oriented and professional specialist with over 5 years of experience in analyzing, managing, implementing, monitoring, and controlling call center operations. My core competence lies in project management and business analysis, where I strive to bring meaningful improvements and foster innovation in my work environment. I am eager to join a healthy community that values free thinking and creativity where I can apply my talents and experience under effective management. Throughout my career, I have successfully managed diverse projects, maintained strong stakeholder relationships, and led teams to deliver results on time and within budget. I am passionate about continuous learning and currently pursuing Project Management Professional (PMP) certification to enhance my skills further.…I am a business-oriented and professional specialist with over 5 years of experience in analyzing, managing, implementing, monitoring, and controlling call center operations. My core competence lies in project management and business analysis, where I strive to bring meaningful improvements and foster innovation in my work environment. I am eager to join a healthy community that values free thinking and creativity where I can apply my talents and experience under effective management. Throughout my career, I have successfully managed diverse projects, maintained strong stakeholder relationships, and led teams to deliver results on time and within budget. I am passionate about continuous learning and currently pursuing Project Management Professional (PMP) certification to enhance my skills further.

Available to hire

I am a business-oriented and professional specialist with over 5 years of experience in analyzing, managing, implementing, monitoring, and controlling call center operations. My core competence lies in project management and business analysis, where I strive to bring meaningful improvements and foster innovation in my work environment. I am eager to join a healthy community that values free thinking and creativity where I can apply my talents and experience under effective management.

Throughout my career, I have successfully managed diverse projects, maintained strong stakeholder relationships, and led teams to deliver results on time and within budget. I am passionate about continuous learning and currently pursuing Project Management Professional (PMP) certification to enhance my skills further.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

SR. PROGRAM MANAGER at Future group

July 1, 2021 - Present

Planned, executed, and oversaw various projects from initiation to completion. Defined project scope, goals, and deliverables. Developed detailed project plans, schedules, and budgets. Allocated and managed project resources effectively. Identified potential risks and issues, and developed mitigation strategies. Monitored project progress and tracked deliverables. Managed project teams ensuring effective collaboration and communication. Maintained stakeholder relationships and managed expectations. Prepared and delivered project status reports and presentations. Ensured adherence to project management methodologies and best practices. Continuously improved project management processes and tools. Ensured projects were delivered on time, within scope, and within budget.

SR. PROJECT MANAGER & BUSINESS ANALYSTS at CENTRO GLOBAL SOLUTIONS

June 30, 2021 - July 31, 2025

Acted as primary liaison between business stakeholders and IT teams to identify and address business technology needs. Led planning and execution of projects, defining scope, timelines, resources, and deliverables to achieve business objectives. Oversaw the end-to-end project lifecycle ensuring projects were delivered on time, within scope, and within budget. Gathered, documented, and prioritized new client requests. Developed comprehensive project plans for new client requests, coordinating tasks, dependencies, and milestones. Communicated project plans, progress, risks, and outcomes effectively to stakeholders at all levels, maintaining transparency and alignment. Proactively identified and managed project risks and issues, implementing mitigation strategies as needed. Took appropriate action when abnormal conditions arose, ensuring minimal disruption to business operations.

PROJECT MANAGER & BUSINESS ANALYSTS at CENTRO GLOBAL SOLUTIONS

February 1, 2020 - July 31, 2025

Acted as primary liaison between business stakeholders and the IT team to identify, assess, and address business technology requirements. Analyzed business processes, requirements, and challenges to recommend and implement improvements or automation of existing systems. Oversaw all aspects of the design, development, and delivery of data and database solutions, ensuring alignment with project objectives and business needs. Supported and maintained data and database systems to ensure they met business performance, quality, and delivery standards. Proactively monitored systems and took appropriate action to resolve issues or abnormal conditions, minimizing disruption to business operations.

REAL TIME MANAGEMENT (RTM) AT CENTRO GLOBAL SOLUTIONS (PROMOTION) at CENTRO GLOBAL SOLUTIONS

February 1, 2019 - July 31, 2025

Planned staff and scheduling for near term (current day and/or week) when the plan for current day/week was inconsistent with inputs used to create original schedule. Took actions during the day when actual performance was significantly different than assumptions used to create forecasting or scheduling for near term. Took actions when abnormal conditions arose. Measured and managed a form of adherence and required reports.

TELESALES REPRESENTATIVE at CENTRO GLOBAL SOLUTIONS

March 1, 2017 - July 31, 2025

Provided American patients with medical supplies under their insurance as a Medicare Provider. Achieved top sales campaign results for consecutive months. Consistently met daily and monthly targets from 2013-2015. Received praise from internal clients for continuous support and cooperation.

SR. PROGRAM MANAGER at Future group

July 1, 2021 - Present

Led the planning, execution, and oversight of multiple projects from initiation to completion. Defined project scope, goals, deliverables, and developed detailed plans including schedules and budgets. Effectively allocated and managed resources, identified and mitigated risks, monitored progress, managed teams, maintained stakeholder relationships, prepared status reports and ensured adherence to best practices. Focused on delivering projects on time, within scope, and budget while continuously improving processes and tools.

SR. PROJECT MANAGER & BUSINESS ANALYSTS at CENTRO GLOBAL SOLUTIONS

June 30, 2021 - July 31, 2025

Acted as primary liaison between business stakeholders and IT teams to identify and address technology needs. Led project planning and execution, defined scope, timelines, resources, and deliverables to meet business objectives. Oversaw full project lifecycles ensuring delivery within scope, timelines, and budget. Gathered and prioritized client requests, developed comprehensive project plans, communicated progress and risks to stakeholders, proactively managed risks, and ensured minimal disruption during issues.

PROJECT MANAGER & BUSINESS ANALYSTS at CENTRO GLOBAL SOLUTIONS

February 1, 2020 - July 31, 2025

Served as primary liaison between business stakeholders and IT team to assess and address technology requirements. Analyzed business processes and challenges to recommend system improvements and automation. Managed design, development, and delivery of data/database solutions aligned with project goals. Supported and maintained systems ensuring quality and performance while monitoring to quickly resolve issues and minimize business disruption.

REAL TIME MANAGEMENT (RTM) AT CENTRO GLOBAL SOLUTIONS (PROMOTION) at CENTRO GLOBAL SOLUTIONS

February 1, 2019 - July 31, 2025

Planned staff scheduling for near term when actual performance differed from the original plan. Managed daily adjustments based on performance deviations and took corrective actions during abnormal conditions. Measured adherence and handled required reports.

TELESALES REPRESENTATIVE at CENTRO GLOBAL SOLUTIONS

March 1, 2017 - July 31, 2025

Provided American patients with medical supplies under their insurance as a Medicare Provider. Consistently met daily and monthly sales targets and received praise for continuous support and cooperation.