Virag Fulzele

Build and maintain long-term relationships with key enterprise clients, acting as a trusted advisor. Created structured onboarding and training programs that helped customers achieve 30% higher adoption rates. Designed customer health scoring models to identify pain points before they became churn risks. Led business reviews and quarterly business reviews, translating data into actionable insights aligned with customer goals. Spearheaded deployment of over 500 People Counting & IoT analytics systems ensuring minimal disruptions and 98% on-time completion. Worked with technical teams and vendors to integrate AI-powered analytics into existing infrastructures. Managed escalations and issue resolution, reducing support response time by 72 hours. Provided tailored business insights to optimize store layouts and conversion rates. Designed custom dashboards and reports for executives to make faster data-driven decisions. Created automation in reporting, reducing manual efforts and increasing

Partnered with clients to define project scopes aligned with business objectives. Managed end-to-end project execution ensuring on-time, within-budget delivery. Conducted risk assessments and mitigation planning reducing potential delays by 60%. Facilitated seamless collaboration between technical teams, vendors, and end-users. Initiated post-project evaluations identifying lessons learned and areas for improvement. Increased customer satisfaction by 40% through tailored project execution strategies. Developed process improvements boosting efficiency by 25%.

Led business process transitions for enterprise clients ensuring 100% operational continuity. Developed and conducted customer training programs increasing end-user efficiency. Managed large-scale Agile transformation initiatives accelerating project delivery cycles. Designed standardized workflows and automation strategies improving operational efficiency by 40%. Introduced data-driven decision-making frameworks enhancing reporting accuracy by 50%. Acted as liaison between technical teams and clients ensuring alignment on requirements and deliverables. Mentored and trained a team of 10+ specialists fostering professional growth. Spearheaded cost-saving initiatives reducing operational expenses while maintaining service quality. Reduced process inefficiencies by 50%, saving time and costs. Developed SOPs that cut new employee training time by 30%.