Available to hire
I am a native German speaker with fluent proficiency and deep understanding of German culture and language (over 18 years of experience). I pride myself on outstanding communication, relationship-building and influencing skills, capable of building relationships that inspire confidence and loyalty. I am a fast learner, creative, hardworking, and I get the job done on the first trial. I maintain the highest level of integrity in providing reliable and friendly service without compromising the reputation and competencies of the organization. I have a strong ability to work in demanding environments while keeping organizational goals in sight, making me a reliable support to the organization.
Experience Level
Expert
Expert
Language
German
Fluent
English
Fluent
Swahili
Fluent
Work Experience
Customer Experience Representative - German Language Specialist at CX Services Kenya Ltd
October 1, 2023 - PresentDeliver world-class service by expertly providing accurate information, assistance, and support to customers. Oversee multichannel customer interactions including voice, chat, email, and social media to ensure superior customer experiences. Maintain professional crisis and emotion management during interactions. Proactively identify and resolve customer issues using effective problem-solving skills. Contribute to continuous improvement of customer service processes and maintain strict data confidentiality. Adapt flexibly to dynamic business needs, ensuring service quality and customer satisfaction.
Events Management at Talawa Sounds (Hamburg – Germany)
December 31, 2022 - July 31, 2025Planned and managed 100% of events from start to finish, aligned with requirements and target audience. Led promotional activities and ensured smooth event execution. Managed event personnel hiring, branding, client liaison, vendor negotiation, budget preparation, permits, and administrative duties. Analyzed event success, gathered feedback, and utilized data to improve future events.
Logistics Officer at H&M Billwerder (Hamburg - Germany)
December 31, 2012 - July 31, 2025Managed warehouse sorting, labeling, and organization. Ensured products were undamaged and correctly stored. Assisted with inventory management and adhered to safety protocols. Verified incoming shipments and ensured correct allocation.
Logistics Officer – Warehouse Sorting at GLS Hamburg - Germany
December 31, 2011 - July 31, 2025Ensured correct matching of items with work orders for sorting and loading. Physically transported items for delivery, labeled with correct details, and reported damages.
Production Officer at Bunora Hamburg - Germany
January 31, 2010 - July 31, 2025Maintained daily records for compressors and equipment, monitored production and safety compliance. Resolved operational issues and conducted periodic maintenance.
Logistics Officer - Dispatch at Volkswagen Hamburg - Germany
February 28, 2009 - July 31, 2025Managed receiving, assessment, assembly, and dispatch of motor vehicle parts. Communicated with parts departments, handled unpacking and assembly, reported defects, and supported stocktaking.
Event Manager at Paderborn - Germany
February 28, 2007 - July 31, 2025Organized and managed weekly events, handled branding, promotions, liaised with suppliers, scouted venues, negotiated rates, and implemented sound strategies aligned with event objectives.
General Manager (Business Partner) at Sab Nails Parlor - Germany
December 31, 2006 - July 31, 2025Responsible for business pitching, advertisement, accounting, and settlements.
Customer Experience Representative - German Language Specialist at CX Services Kenya Ltd
October 1, 2023 - PresentDelivered world-class service by providing accurate information, assistance, and support to customers. Managed multichannel customer interactions including voice, chat, email, and social media. Handled crises and emotional customer responses professionally, resolved issues proactively, and contributed to process improvements. Ensured data confidentiality and adapted flexibly to dynamic business needs.
Events Management at Talawa Sounds (Hamburg – Germany)
December 31, 2022 - July 31, 2025Planned and executed 100% of events from start to finish according to requirements and objectives. Led promotional activities, managed hiring of event personnel, branding and communications. Negotiated with vendors, prepared budgets, obtained permits, and resolved problems to ensure smooth event completion. Analyzed event success and prepared reports for continuous improvement.
Logistics Officer at H&M Billwerder (Hamburg - Germany)
December 31, 2012 - July 31, 2025Sorted and organized products in the warehouse, ensured correct labeling and storage. Inspected products for damage, assisted with inventory management, and adhered to safety procedures. Managed incoming shipments and verified stock information.
Logistics Officer – Warehouse Sorting at GLS Hamburg - Germany
December 31, 2011 - July 31, 2025Picked and sorted items according to work orders, transported items ready for delivery, reported damages, and labeled items properly to ensure accurate processing and dispatch.
Production Officer at Bunora Hamburg - Germany
January 31, 2010 - July 31, 2025Maintained production records, managed operations following safety measures, monitored equipment, resolved issues, and performed periodic maintenance to ensure optimal production levels.
Logistics Officer - Dispatch at Volkswagen Hamburg - Germany
February 28, 2009 - July 31, 2025Received motor vehicle parts for assessment, assembly, and dispatch. Coordinated parts acquisition, assisted in stock-taking, logged defects in communication with managers to ensure smooth production workflows.
Event Manager at Paderborn - Germany
February 28, 2007 - July 31, 2025Organized and managed weekly city events including branding, promotions, bookings, venue scouting, rate negotiation, and implemented sound strategies aligned with event objectives.
General Manager (Business Partner) at Sab Nails Parlor - Germany
December 31, 2006 - July 31, 2025Handled business pitching, advertising, accounting, and settlements ensuring operational success and financial accuracy.
Customer Experience Representative - German Language Specialist at CX Services Kenya Ltd
October 1, 2023 - PresentDeliver world-class service by providing accurate information, assistance, and support to customers using deep knowledge of organizational procedures. Supervise multichannel customer interactions across voice, chat, email, and social media. Manage crises and emotional situations professionally to ensure positive outcomes. Proactively resolve customer issues to enhance satisfaction and loyalty. Contribute to continuous improvement of service processes and ensure confidentiality in data management. Adapt to dynamic business needs while maintaining service quality.
Planned Career Break
September 30, 2023 - July 31, 2025Relocation to Kenya from Germany. (Lived in Germany for the last 18 years)
Events Management at Talawa Sounds (Hamburg – Germany)
December 31, 2022 - July 31, 2025Planned and managed events from start to finish according to client requirements and objectives. Led promotional activities and approved all event aspects prior to execution. Managed event personnel recruitment and vendor negotiations. Oversaw event branding and communication, prepared budgets, obtained permits, and ensured smooth event completion while troubleshooting any problems. Collected and analyzed feedback for future event improvements.
Logistics Officer at H&M Billwerder (Hamburg - Germany)
December 31, 2012 - July 31, 2025Sorted and organized warehouse products by reading work orders. Ensured accurate labeling and proper storage of items. Inspected products for damage and assisted with inventory management. Received and verified incoming shipments and ensured stock placement. Followed all safety procedures.
Logistics Officer – Warehouse Sorting at GLS Hamburg - Germany
December 31, 2011 - July 31, 2025Picked up correct items by matching work orders with item and batch numbers. Sorted products into designated storage areas and managed physical transportation for delivery. Reported damages and labeled items according to instructions.
Production Officer at Bunora Hamburg - Germany
January 31, 2010 - July 31, 2025Maintained production records for compressors and processing equipment. Managed plant operations with safety standards, monitored equipment and resolved issues, and performed regular maintenance.
Logistics Officer - Dispatch at Volkswagen Hamburg - Germany
February 28, 2009 - July 31, 2025Received motor vehicle parts from production for assessment, assembly, and dispatch. Coordinated with parts department, unpacked and assembled components, reported defects, and assisted with stock takes.
Event Manager at Paderborn - Germany
February 28, 2007 - July 31, 2025Organized and managed weekly city events including branding, promotions, supplier liaison, bookings, venue scouting, and rate negotiations. Implemented innovative sound strategies to ensure event success.
General Manager (Business Partner) at Sab Nails Parlor - Germany
December 31, 2006 - July 31, 2025Handled business pitching, advertising, accounting, and settlements.
Customer Experience Representative - German Language Specialist at CX Services Kenya Ltd
October 1, 2023 - PresentDeliver world-class service by providing accurate information, assistance, and support to customers. Leverage deep knowledge of organizational procedures and tools to meet and exceed expectations. Oversee multiple customer interaction channels (voice, chat, email, social media) to ensure superior experiences. Manage crisis and emotional responses professionally. Proactively resolve customer issues with effective problem-solving skills. Lead process improvements by providing feedback and suggestions. Ensure meticulous and confidential data management. Adapt to dynamic business needs to maintain service quality during challenges.
Events Management at Talawa Sounds (Hamburg – Germany)
December 31, 2022 - July 31, 2025Planned and successfully executed events from start to finish according to client requirements, target audience, and objectives. Led promotional activities and approved all event aspects before execution. Managed hiring of personnel such as DJs and waiters, oversaw event branding and communication, and handled client liaison. Negotiated with vendors and suppliers, prepared budgets and ensured adherence, obtained necessary permits, brainstormed and implemented event concepts, analyzed event success, prepared reports, and managed administrative duties including feedback gathering.
Logistics Officer at H&M Billwerder (Hamburg - Germany)
December 31, 2012 - July 31, 2025Sorted and organized warehouse products ensuring correct labeling and storage. Inspected shipments for damage or defects and assisted with inventory management. Followed safety procedures and verified shipment information for stock accuracy.
Logistics Officer – Warehouse Sorting at GLS Hamburg - Germany
December 31, 2011 - July 31, 2025Picked up correct items by comparing work orders and batch numbers. Sorted items into designated storage areas, transported items for delivery, reported damages, and labeled products accurately in compliance with instructions.
Production officer at Bunora Hamburg - Germany
January 31, 2010 - July 31, 2025Maintained records of daily readings for compressors and equipment to ensure optimal production levels. Managed safety compliance, monitored production and equipment operations, resolved issues quickly, and performed regular maintenance.
Logistics Officer - Dispatch at Volkswagen Hamburg - Germany
February 28, 2009 - July 31, 2025Received vehicle parts for assessment, assembly and dispatch. Coordinated with parts department, unpacked and assembled key parts, communicated defects to assembly managers, and assisted in stock taking.
Event manager at Paderborn - Germany
February 28, 2007 - July 31, 2025Organized weekly events in Paderborn city including branding, promotions, supplier liaison, booking management, venue scouting, rate negotiations, and implementing sound strategies to align events with objectives.
General Manager (Business Partner) at Sab Nails Parlor - Germany
December 31, 2006 - July 31, 2025Oversaw business pitching, advertisement, accounting, and settlements ensuring operational success.
Customer Experience Representative - German Language Specialist at CX Services Kenya Ltd
October 1, 2023 - PresentDeliver world-class service by providing accurate information, assistance, and support to customers. Manage multichannel customer interactions including voice, chat, email, and social media to ensure superior customer experience. Handle crisis and emotional management professionally to secure positive outcomes. Proactively identify and resolve customer issues efficiently to enhance satisfaction and loyalty. Contribute to continuous process improvements and maintain meticulous data management and confidentiality while adapting to dynamic business needs.
Events Manager at Talawa Sounds (Hamburg, Germany)
December 31, 2022 - August 17, 2025Planned and managed events from start to finish ensuring alignment with requirements, target audience, and objectives. Led promotional activities and approved all aspects prior to events. Managed event personnel hiring, branding, communications, vendor negotiations, and budgeting. Obtained necessary permits and handled administrative duties. Analyzed event success and gathered feedback to inform future events, ensuring problem resolution and smooth event execution.
Logistics Officer at H&M Billwerder (Hamburg, Germany)
December 31, 2012 - August 17, 2025Sorted and organized products in the warehouse, ensured correct labeling and storage, inspected products for damage, managed inventory, and adhered strictly to safety protocols. Verified incoming shipments for accurate stock placement and handled warehouse operations efficiently.
Logistics Officer – Warehouse Sorting at GLS Hamburg (Germany)
December 31, 2011 - August 17, 2025Ensured correct items were picked and sorted according to work orders and batch numbers. Physically transported items to delivery zones, reported damages, and maintained accurate labeling with shipping, date, price, and quantity information based on instructions.
Production Officer at Bunora Hamburg (Germany)
January 31, 2010 - August 17, 2025Maintained daily records for production equipment, managed operations following safety standards, monitored plant production and equipment, resolved operational issues, and performed regular maintenance to ensure optimal production.
Logistics Officer - Dispatch at Volkswagen Hamburg (Germany)
February 28, 2009 - August 17, 2025Received motor vehicle parts for assembly and dispatch, communicated with parts department, unpacked and assembled key parts, coordinated dispatch to production lines, logged defects, and assisted with vehicle part stocktaking.
Event Manager at Paderborn (Germany)
February 28, 2007 - August 17, 2025Organized and managed weekly events including branding, promotions, supplier liaison, venue scouting and negotiations. Implemented innovative sound strategies to align events with objectives and ensure success.
General Manager (Business Partner) at Sab Nails Parlor (Germany)
December 31, 2006 - August 17, 2025Handled business pitching, advertisement, accounting, and settlements managing the overall operations of the business.
Customer Experience Representative - German Language Specialist at CX Services Kenya Ltd
October 1, 2023 - October 28, 2025Deliver world-class customer service by providing accurate information, assistance and support across multichannel interactions; manage crisis and emotional responses; identify and resolve issues; contribute to continuous process improvements; ensure data confidentiality and business continuity.
Planned Career Break
September 1, 2023 - September 1, 2023Relocation to Kenya from Germany; resident in Germany for the last 18 years.
Event Manager at Talawa Sounds
December 1, 2022 - December 1, 2022Managed end-to-end events, led promotional activities, hired event personnel, oversaw branding and communications, liaised with clients, negotiated with vendors, prepared budgets and permits, planning and analysis, and carried out administrative duties.
Logistics Officer at H&M Billwerder (Hamburg – Germany)
December 1, 2012 - December 1, 2012Read work orders to determine storage, sorted and organized warehouse items, labeled and stored inventory, inspected for damage, assisted with inventory management, and adhered to safety guidelines.
Logistics Officer – Warehouse Sorting at GLS Hamburg - Germany
December 1, 2011 - December 1, 2011Processed items by work orders, sorted into designated storage areas, transported items to loading area, reported damages, and labeled items with correct information.
Production Officer at Bunora Hamburg - Germany
January 1, 2010 - January 1, 2010Maintained readings for compressors and processing equipment; ensured safe operations and regular maintenance; monitored production and resolved issues.
Logistics Officer - Dispatch at Volkswagen Hamburg - Germany
February 1, 2009 - February 1, 2009Received motor vehicle parts from production line for assessment, assembly and dispatch; coordinated with parts department; unpacked and dispatched parts; logged defects; conducted stock takes.
Event Manager at Paderborn - Germany
February 1, 2007 - February 1, 2007Organizing and managing weekly events in Paderborn city; event branding and promotions; liaison with suppliers; scouting venues and rate negotiations; implementing innovative sound strategies for event success.
General Manager (Business Partner) at Sab Nails Parlor - Germany
December 1, 2006 - December 1, 2006In charge of business pitching, advertisement, accounting and settlements.
Education
Diploma at Deutsche POP – Denheide (Hamburg – Germany)
January 1, 2021 - December 31, 2021Pre-University Informatic Study at Studienkolleg Kshg (Münster – Germany)
January 1, 2005 - December 31, 2005Diploma at Deutsche POP – Denheide (Hamburg – Germany)
January 1, 2021 - December 31, 2021Pre-University Informatic Study at Studienkolleg Kshg (Münster – Germany)
January 1, 2005 - December 31, 2005German – Foreign Language at Sprachwerkstatt (Paderborn – Germany)
January 1, 2004 - December 31, 2004German – Foreign Language at Goethe Institute (Nairobi – Kenya)
January 1, 2002 - December 31, 2002Computer programmes at Jenron Institute (Nairobi – Kenya)
January 1, 2002 - December 31, 2002Diploma at Deutsche POP – Denheide (Hamburg – Germany)
January 1, 2021 - December 31, 2021Pre-University at Studienkolleg Kshg (Münster – Germany)
January 1, 2005 - December 31, 2005German – Foreign Language at Sprachwerkstatt (Paderborn – Germany)
January 1, 2004 - December 31, 2004German – Foreign Language at Goethe Institute (Nairobi – Kenya)
January 1, 2002 - December 31, 2002Computer programmes at Jenron Institute (Nairobi – Kenya)
January 1, 2002 - December 31, 2002Diploma at Deutsche POP – Denheide (Hamburg – Germany)
January 1, 2021 - December 31, 2021Pre-University Informatic Study at Studienkolleg Kshg (Münster – Germany)
January 1, 2005 - December 31, 2005Diploma in Audio Production at Deutsche POP – Denheide (Hamburg, Germany)
January 1, 2021 - December 31, 2021Pre-University Informatic Study at Studienkolleg Kshg (Münster, Germany)
January 1, 2005 - December 31, 2005German – Foreign Language at Sprachwerkstatt (Paderborn, Germany)
January 1, 2004 - December 31, 2004German – Foreign Language at Goethe Institute (Nairobi, Kenya)
January 1, 2002 - December 31, 2002Computer Programmes at Jenron Institute (Nairobi, Kenya)
January 1, 2002 - December 31, 2002Diploma in Audio production at Deutsche POP – Denheide (Hamburg – Germany)
January 1, 2021 - October 28, 2025Pre-University Informatic Study at Studienkolleg Kshg (Münster – Germany)
January 1, 2005 - October 28, 2025German – Foreign Language at Sprachwerkstatt (Paderborn – Germany)
January 1, 2004 - October 28, 2025German – Foreign Language at Goethe Institute (Nairobi – Kenya)
January 1, 2002 - October 28, 2025Computer programmes at Jenron Institute (Nairobi – Kenya)
January 1, 2002 - October 28, 2025Qualifications
Diploma in Audio Production
January 1, 2021 - December 31, 2021Pre-University Informatic Study
January 1, 2005 - December 31, 2005German – Foreign Language Course
January 1, 2004 - December 31, 2004German – Foreign Language Course
January 1, 2002 - December 31, 2002Computer Programmes Course
January 1, 2002 - December 31, 2002German – Foreign Language
January 1, 2004 - December 31, 2004German – Foreign Language
January 1, 2002 - December 31, 2002Computer programmes
January 1, 2002 - December 31, 2002Industry Experience
Education, Transportation & Logistics, Retail, Media & Entertainment, Professional Services, Travel & Hospitality, Other
Experience Level
Expert
Expert
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