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Hi, I'm Dan Webb, a technical support specialist with over 20 years of experience in photography, AV production, graphic design, and tech support. I love blending creative and technical skills to deliver seamless, high-quality multimedia and technology solutions. I'm personable, knowledgeable, and always eager to help solve complex problems with a customer-focused approach. Throughout my career, I've had the pleasure of working at Apple, where I've taken on roles from training and mentoring to complex hardware and software troubleshooting. Outside of tech support, I'm passionate about photography and video production, creating compelling content that exceeds client expectations.…Hi, I'm Dan Webb, a technical support specialist with over 20 years of experience in photography, AV production, graphic design, and tech support. I love blending creative and technical skills to deliver seamless, high-quality multimedia and technology solutions. I'm personable, knowledgeable, and always eager to help solve complex problems with a customer-focused approach. Throughout my career, I've had the pleasure of working at Apple, where I've taken on roles from training and mentoring to complex hardware and software troubleshooting. Outside of tech support, I'm passionate about photography and video production, creating compelling content that exceeds client expectations.

Dan Webb

Photographer, Videographer, Video Editor, +2

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Hi, I'm Dan Webb, a technical support specialist with over 20 years of experience in photography, AV production, graphic design, and tech support. I love blending creative and technical skills to deliver seamless, high-quality multimedia and technology solutions. I'm personable, knowledgeable, and always eager to help solve complex problems with a customer-focused approach. Throughout my career, I've had the pleasure of working at Apple, where I've taken on roles from training and mentoring to complex hardware and software troubleshooting. Outside of tech support, I'm passionate about photography and video production, creating compelling content that exceeds client expectations.…Hi, I'm Dan Webb, a technical support specialist with over 20 years of experience in photography, AV production, graphic design, and tech support. I love blending creative and technical skills to deliver seamless, high-quality multimedia and technology solutions. I'm personable, knowledgeable, and always eager to help solve complex problems with a customer-focused approach. Throughout my career, I've had the pleasure of working at Apple, where I've taken on roles from training and mentoring to complex hardware and software troubleshooting. Outside of tech support, I'm passionate about photography and video production, creating compelling content that exceeds client expectations.

Available to hire

Hi, I’m Dan Webb, a technical support specialist with over 20 years of experience in photography, AV production, graphic design, and tech support. I love blending creative and technical skills to deliver seamless, high-quality multimedia and technology solutions. I’m personable, knowledgeable, and always eager to help solve complex problems with a customer-focused approach.

Throughout my career, I’ve had the pleasure of working at Apple, where I’ve taken on roles from training and mentoring to complex hardware and software troubleshooting. Outside of tech support, I’m passionate about photography and video production, creating compelling content that exceeds client expectations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Senior Apple Care Advisor at Apple, Inc.

January 1, 2020 - Present

Led resolution of complex technical cases, troubleshooting and diagnosing advanced hardware and software issues, resulting in a 20% increase in resolution rates. Mentored and supported junior technical specialists, enhancing team performance and knowledge sharing, contributing to improved customer satisfaction. Managed high-priority case communications between engineering teams and customers, ensuring clear, timely updates and maintaining a consistent record of successful case closures and client retention.

"Apple Genius" Technician Repair Specialist at Apple, Inc.

January 1, 2015 - Present

Resolved over 1,800 complex hardware and software issues quarterly, consistently exceeding customer satisfaction targets and maintaining top-tier Net Promoter Scores. Trained and mentored team members, improving onboarding efficiency and increasing technical issue resolution accuracy by 20% within the first 90 days. Streamlined Genius Bar workflow by implementing a triage system for common repairs, reducing average customer wait times by 15% and improving service.

"Apple Creative" Software Trainer at Apple, Inc.

December 31, 2015 - July 31, 2025

Delivered customized training sessions on Apple software and hardware, using creative problem-solving to adapt curriculum on the fly and meet diverse client needs. Facilitated ongoing professional development by leading internal workshops, certification prep sessions, and proctoring exams, resulting in a 25% increase in team certification rates. Set up, maintained, and optimized AV equipment for training and presentation environments, ensuring smooth and effective learning experiences for both clients and coworkers.

Photographer, Videographer, and Editor

January 1, 2006 - Present

Successfully managed end-to-end production for over 200 commercial and event projects, including camera operation, lighting setup, and audio capture, ensuring high-quality visuals tailored to client specifications. Edited and delivered polished video and photo content under tight deadlines using efficient media workflows, increasing client satisfaction and repeat business by 30%. Collaborated closely with clients to understand creative vision and project goals, translating feedback into compelling visual content, consistently exceeding expectations.