I am a creative marketing specialist passionate about developing communication campaigns to increase brand awareness and sales. With experience in digital marketing and operations, I enjoy crafting strategies that help brands grow and connect with their audiences. I’m always eager to learn and take on new challenges to improve my skills and contribute effectively. I have worked in various roles involving marketing, customer service, and sales operations, which have given me a solid understanding of cross-functional collaboration and data-driven decision making. I am motivated by results and continuously seek ways to improve conversion rates and customer satisfaction.

I am a creative marketing specialist passionate about developing communication campaigns to increase brand awareness and sales. With experience in digital marketing and operations, I enjoy crafting strategies that help brands grow and connect with their audiences. I’m always eager to learn and take on new challenges to improve my skills and contribute effectively. I have worked in various roles involving marketing, customer service, and sales operations, which have given me a solid understanding of cross-functional collaboration and data-driven decision making. I am motivated by results and continuously seek ways to improve conversion rates and customer satisfaction.

Available to hire

I am a creative marketing specialist passionate about developing communication campaigns to increase brand awareness and sales. With experience in digital marketing and operations, I enjoy crafting strategies that help brands grow and connect with their audiences. I’m always eager to learn and take on new challenges to improve my skills and contribute effectively.

I have worked in various roles involving marketing, customer service, and sales operations, which have given me a solid understanding of cross-functional collaboration and data-driven decision making. I am motivated by results and continuously seek ways to improve conversion rates and customer satisfaction.

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Language

English
Fluent
Dutch
Intermediate
Chinese
Fluent

Work Experience

Sales & Operation Assistant Manager at Jabos B.V.
January 1, 2025 - Present
Analyzed sales and inventory data, built relationships with multiple suppliers, managed daily operations and oversaw inventory, and handled customer inquiries and complaints.
Operation & Sales Associate at Albert Heijn
December 31, 2024 - August 1, 2025
Ensured optimal product presentation and availability, provided responsive customer service assisting with product inquiries, enhanced customer satisfaction, and collaborated cross-functionally with inventory and logistics teams.
Digital Marketing Associate at TFJoy
July 31, 2024 - August 1, 2025
Increased subscribers of Lin on YouTube by 63%, increased 20% Click-Through Rate of Mosheng Tietie channel on Tiktok, and implemented A/B testing to improve 17% conversion rates.
Customer Service Assistant at United Management & Consultancy B.V.
April 30, 2023 - August 1, 2025
Answered incoming calls and handled daily customer inquiries, assisted with data entry and collection of customer feedback.

Education

Master of Communication Science at University of Amsterdam
January 1, 2023 - December 31, 2024
Bachelor of Arts at Hong Kong Baptist University
January 1, 2018 - December 31, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Professional Services, Wholesale & Distribution