Available to hire
Hi, I’m Yehia Roushdy Elbeik, an experienced project manager with over 10 years in the financial and software industries. I have a proven track record of reducing costs while ensuring projects meet tight deadlines. I’m passionate about fostering collaboration within teams and developing detailed project plans that contribute to successful project outcomes.
Throughout my career, I’ve had the opportunity to work in diverse sectors including software development, publishing, retail, and banking. I enjoy mentoring team members and supporting their professional growth while managing cross-functional teams to deliver projects on time and within budget.
Experience Level
Language
Arabic
Fluent
English
Fluent
Work Experience
Project Manager at Bitbang Software Development
October 1, 2023 - PresentDesigned portal which handles products logistics inside the warehouse. Implement Agile methodologies (Scrum, Kanban), conducting sprint planning, daily stand-ups, and retrospectives to optimize team performance. Monitor project risks and issues, proactively identifying potential challenges and implementing mitigation strategies to ensure project success. Develop detailed project plans, schedules, and budgets while tracking progress and adjusting as necessary to meet project goals. Coordinate cross-functional teams of developers, QA testers, designers, and stakeholders, fostering collaboration and communication. Mentor and support team members, encouraging professional development and fostering a positive and productive team environment.
Project Manager at Bitbang Software Development
October 1, 2023 - PresentDesigned portal handling product logistics inside the warehouse. Implemented Agile methodologies including Scrum and Kanban, conducting sprint planning, daily stand-ups, and retrospectives to optimize team performance. Monitored project risks and issues, proactively identifying challenges and implementing mitigation strategies. Developed detailed project plans, schedules, and budgets, coordinating cross-functional teams and fostering collaboration. Mentored and supported team members to encourage professional development and a positive team environment.
Project Manager at Bitbang Software Development
October 1, 2023 - PresentDesigned portal which handles products logistics inside the warehouse. Implemented Agile methodologies (Scrum, Kanban), conducting sprint planning, daily stand-ups, and retrospectives to optimize team performance. Monitored project risks and issues, proactively identifying potential challenges and implementing mitigation strategies to ensure project success. Developed detailed project plans, schedules, and budgets while tracking progress and adjusting as necessary to meet project goals. Coordinated cross-functional teams of developers, QA testers, designers, and stakeholders, fostering collaboration and communication. Mentored and supported team members, encouraging professional development and fostering a positive and productive team environment.
Project Manager at Bitbang Software Development
October 1, 2023 - PresentDesigned portal handling product logistics inside the warehouse. Implement Agile methodologies including Scrum and Kanban by conducting sprint planning, daily stand-ups, and retrospectives. Monitored project risks and issues, proactively identifying challenges and implementing mitigation strategies. Developed detailed project plans, schedules, and budgets, tracking progress and adjusting to meet project goals. Coordinated cross-functional teams of developers, QA testers, designers, and stakeholders, fostering collaboration and communication. Mentored and supported team members to encourage professional development and a positive team environment.
Project Manager at Bitbang Software Development
October 1, 2023 - PresentDesigned a portal for product logistics inside the warehouse. Implemented Agile methodologies including Scrum and Kanban to optimize team performance. Monitored project risks and issues proactively, developed detailed project plans, schedules, and budgets, and coordinated cross-functional teams including developers, QA testers, designers, and stakeholders. Mentored and supported team members to encourage professional development and productive team environment.
Project Manager at Bitbang Software Development
October 1, 2023 - PresentDesigned a portal to handle product logistics inside the warehouse. Implemented Agile methodologies including Scrum and Kanban, conducted sprint planning, daily stand-ups, and retrospectives to optimize team performance. Monitored project risks and issues, proactively identifying challenges and implementing mitigation strategies. Developed detailed project plans, schedules, and budgets, tracking progress and adjusting as needed. Coordinated cross-functional teams of developers, QA testers, designers, and stakeholders to foster collaboration and communication. Mentored and supported team members to encourage professional development and a positive team environment.
Project Manager at Sharjah Book authority
September 30, 2023 - August 1, 2025Led and managed projects focused on promoting the book industry, literary events, and cultural initiatives within Sharjah and internationally. Developed and managed project timelines, budgets, and resources, ensuring all projects were delivered on time, within scope, and within budget. Conducted post-event evaluations, gathering feedback and analysing the success of each project to inform future initiatives and improvements. Led cross-functional teams, ensuring clear communication, goal alignment, and accountability throughout the project lifecycle.
Project Manager at Sharjah Book Authority
September 30, 2023 - August 1, 2025Led and managed projects focused on promoting the book industry, literary events, and cultural initiatives within Sharjah and internationally. Developed and managed timelines, budgets, and resources, ensuring projects were delivered on time and within budget. Conducted post-event evaluations, gathering feedback and analyzing project success to inform future improvements. Led cross-functional teams ensuring clear communication and accountability throughout the project lifecycle.
Project Manager at Sharjah Book authority
September 30, 2023 - August 1, 2025Led and managed projects focused on promoting the book industry, literary events, and cultural initiatives within Sharjah and international. Developed and managed project timelines, budgets, and resources, ensuring all projects were delivered on time, within scope, and within budget. Conducted post-event evaluations, gathering feedback and analysing the success of each project to inform future initiatives and improvements. Led cross-functional teams, ensuring clear communication, goal alignment, and accountability throughout the project lifecycle.
Project Manager at Sharjah Book authority
September 30, 2023 - August 1, 2025Led and managed projects promoting the book industry, literary events, and cultural initiatives within Sharjah and internationally. Developed and managed project timelines, budgets, and resources ensuring on-time delivery within scope and budget. Conducted post-event evaluations, gathered feedback, and analysed project successes to inform future improvements. Led cross-functional teams ensuring clear communication, goal alignment, and accountability throughout the project lifecycle.
Project Manager at Sharjah Book Authority
September 30, 2023 - August 1, 2025Led and managed projects promoting the book industry, literary events, and cultural initiatives locally and internationally. Developed and managed project timelines, budgets, and resources ensuring timely delivery within scope and budget. Conducted post-event evaluations to gather feedback and analyze project success. Led cross-functional teams ensuring clear communication, goal alignment, and accountability throughout the project lifecycle.
Project Manager at Sharjah Book Authority
September 30, 2023 - August 1, 2025Led and managed projects promoting the book industry, literary events, and cultural initiatives within Sharjah and internationally. Developed and managed project timelines, budgets, and resources ensuring all projects were delivered on time, within scope, and within budget. Conducted post-event evaluations, gathered feedback, and analyzed project success to inform future initiatives. Led cross-functional teams to ensure clear communication, goal alignment, and accountability throughout the project lifecycle.
Facilities Manager at IKEA Dubai
November 30, 2019 - August 1, 2025Tracked and reported facility performance, maintaining records of inspections, repairs, and costs, and providing regular reports to senior management. Contributed to IKEA’s sustainability goals, implementing initiatives such as waste reduction and sustainable sourcing. Handled emergency responses and crises, managing facilities during unexpected events and coordinating recovery efforts. Oversaw energy management and sustainability efforts. Ensured safety and compliance with health, safety, and environmental regulations through regular inspections and risk assessments.
Facilities Manager at IKEA Dubai
November 30, 2019 - August 1, 2025Tracked and reported facility performance including inspections, repairs, and costs. Contributed to sustainability goals by implementing waste reduction and sustainable sourcing initiatives. Managed emergency responses and recovery efforts during unexpected events. Oversaw energy management efforts to reduce consumption and improve environmental efficiency. Ensured compliance with health, safety, and environmental regulations through regular inspections and risk assessments.
Facilities Manager at IKEA Dubai
November 30, 2019 - August 1, 2025Tracked and reported facility performance, maintaining records of inspections, repairs, and costs, and providing regular reports to senior management. Contributed to IKEA’s sustainability goals, implementing initiatives that align with the company’s corporate responsibility objectives, such as waste reduction and sustainable sourcing. Handled emergency responses and crises, managing facilities during unexpected events (e.g., power outages, building damage) and coordinating recovery efforts. Oversaw energy management and sustainability efforts, implementing initiatives to reduce energy consumption and improve environmental efficiency. Ensured safety and compliance with health, safety, and environmental regulations, conducting regular inspections and risk assessments.
Facilities Manager at IKEA Dubai
November 30, 2019 - August 1, 2025Tracked and reported facility performance, maintained records of inspections, repairs, and costs; provided reports to senior management. Contributed to IKEA’s sustainability goals including waste reduction and sustainable sourcing. Handled emergency responses and crises, managing facilities during unexpected events and coordinating recovery. Oversaw energy management and sustainability efforts to reduce consumption and enhance environmental efficiency. Ensured safety and compliance with health, safety, and environmental regulations conducting regular inspections and risk assessments.
Facilities Manager at IKEA Dubai
November 30, 2019 - August 1, 2025Tracked and reported facility performance with inspection, repair, and cost records. Contributed to sustainability goals with initiatives for waste reduction and sustainable sourcing. Handled emergency responses and crises by managing facilities during unexpected events. Oversaw energy management and sustainability efforts, and ensured compliance with health, safety, and environmental regulations through regular inspections and risk assessments.
Facilities Manager at IKEA Dubai
November 30, 2019 - August 1, 2025Tracked and reported facility performance including inspections, repairs, and costs, providing regular reports to senior management. Contributed to IKEA’s sustainability goals by implementing waste reduction and sustainable sourcing initiatives. Managed emergency responses and crises including power outages and building damage. Oversaw energy management and sustainability efforts to reduce energy consumption and improve environmental efficiency. Ensured safety and compliance with health, safety, and environmental regulations through regular inspections and risk assessments.
Tele Sales Supervisor at ADCB Bank
February 28, 2017 - August 1, 2025Led and managed a team of tele sales agents, overseeing daily operations and ensuring sales targets and performance metrics were consistently met. Developed and implemented sales strategies to promote banking products and services, such as credit cards, loans, and insurance, driving revenue growth. Handled escalated customer inquiries and complaints, ensuring effective resolution and maintaining high levels of customer satisfaction. Trained new hires and provided ongoing skill development to ensure team members were equipped with up-to-date knowledge of banking products, sales techniques, and compliance requirements.
Tele Sales Supervisor at ADCB Bank
February 28, 2017 - August 1, 2025Led and managed a team of telesales agents, ensuring sales targets and performance metrics were met. Developed sales strategies for banking products such as credit cards, loans, and insurance. Handled escalated customer inquiries and complaints while maintaining high levels of customer satisfaction. Trained new hires and provided ongoing skill development.
Tele sales supervisor at ADCB Bank
February 28, 2017 - August 1, 2025Led and managed a team of tele sales agents, overseeing daily operations and ensuring that sales targets and performance metrics were consistently met. Developed and implemented sales strategies to promote banking products and services, such as credit cards, loans, and insurance, driving revenue growth. Handled escalated customer inquiries and complaints, ensuring effective resolution and maintaining high levels of customer satisfaction. Trained new hires and provided ongoing skill development to ensure team members were equipped with up-to-date knowledge of banking products, sales techniques, and compliance requirements.
Tele sales supervisor at ADCB Bank
February 28, 2017 - August 1, 2025Led and managed a team of tele sales agents overseeing daily operations to achieve sales targets and performance metrics. Developed and implemented sales strategies promoting banking products and services such as credit cards, loans, and insurance to drive revenue growth. Handled escalated customer inquiries and complaints ensuring effective resolution and customer satisfaction. Trained new hires and provided ongoing skill development ensuring up-to-date product knowledge and compliance.
Tele Sales Supervisor at ADCB Bank
February 28, 2017 - August 1, 2025Led and managed a team of telesales agents, overseeing daily operations to meet sales targets and performance metrics. Developed and implemented strategies to promote banking products like credit cards, loans, and insurance, driving revenue growth. Handled escalated customer inquiries and complaints, and provided training and skill development to team members on banking products, sales techniques, and compliance.
Tele Sales Supervisor at ADCB Bank
February 28, 2017 - August 1, 2025Led and managed a team of tele sales agents, overseeing daily operations ensuring sales targets and performance metrics were consistently met. Developed and implemented sales strategies to promote banking products and services such as credit cards, loans, and insurance. Handled escalated customer inquiries and complaints, ensuring effective resolution and high customer satisfaction. Trained new hires and provided ongoing skill development to keep team members current with banking products, sales techniques, and compliance requirements.
Branch Manager at Mawaqif IT Services
March 31, 2015 - August 1, 2025Advised customers about their parking permits. Delivered training to new staff. Wrote management reports for customer feedback on services provided. Set customer service standards specifying quality requirements for local and international standards. Supported audit and continuous improvement audits in line with company policy.
Branch Manager at Mawaqif IT Services
March 31, 2015 - August 1, 2025Advised customers regarding parking permits and provided training to new staff. Wrote management reports based on customer feedback and set customer service standards meeting local and international quality requirements. Supported audits and continuous improvement initiatives according to company policy.
Branch Manager at Mawaqif IT Services
March 31, 2015 - August 1, 2025Advised customers about their parking permits. Provided training to new staff. Wrote management reports for customer feedback on the services provided. Set customer service standards specifying quality requirements for local and international standards. Supported the Audit and Continuous Improvement Audits in line with company policy.
Branch Manager at Mawaqif IT Services
March 31, 2015 - August 1, 2025Advised customers about parking permits. Trained new staff. Wrote management reports for customer feedback on services provided. Set customer service standards specifying quality requirements for local and international standards. Supported Audit and Continuous Improvement Audits in line with company policy.
Branch Manager at Mawaqif IT Services
March 31, 2015 - August 1, 2025Advised customers about their parking permits, trained new staff, wrote management reports on customer feedback, set customer service standards according to local and international requirements, and supported audit and continuous improvement audits in line with company policy.
Branch Manager at Mawaqif IT Services
March 31, 2015 - August 1, 2025Advised customers about parking permits and provided training to new staff. Wrote management reports on customer feedback related to services provided. Set customer service standards to meet local and international quality requirements. Supported audit and continuous improvement audits in line with company policy.
Telesales Agent Najm cards at Majid Alfuttaim
July 31, 2012 - August 1, 2025Gave feedback to management about customer complaints and inquiries. Examined market needs to attract customers with offers. Supported implementation of retail strategy in the UAE market. Prepared reports for call centre activities. Followed up on customers' dispute forms related to fraud with Visa International. Trained new joiners about Najm card products.
Telesales Agent Najm Cards at Majid Alfuttaim
July 31, 2012 - August 1, 2025Provided feedback to management on customer complaints and inquiries. Examined market needs to attract customers via offers. Supported retail strategy implementation in UAE market. Prepared call center reports and followed up on customer dispute forms with Visa international. Trained new employees on Najm card products.
Telesales agent Najm cards at Majid Alfuttaim
July 31, 2012 - August 1, 2025Provided feedback to management about customer complaints and inquiries. Examined market needs to attract more customers with offers. Supported the implementation of the retail strategy in the UAE market. Prepared reports for call centre activity to support call centre manager eligibility criteria. Followed up with customers' dispute forms (fraud investigation) with Visa International. Trained new joiners about Najm card products.
Telesales agent Najm cards at Majid Alfuttaim
July 31, 2012 - August 1, 2025Provided feedback to management on customer complaints and inquiries. Examined market needs to attract customers with offers. Supported implementation of retail strategy in UAE market. Prepared call centre activity reports supporting call centre manager eligibility criteria. Followed up on Customer Dispute Forms (Fraud investigation) with Visa International. Trained new joiners about Najm card products.
Telesales Agent Najm Cards at Majid Alfuttaim
July 31, 2012 - August 1, 2025Provided feedback on customer complaints and inquiries, analyzed market needs to attract customers with offers, supported retail strategy implementation in UAE market, prepared call center activity reports, followed up on customer disputes (fraud investigations) with Visa International, and trained new joiners on Najm card products.
Telesales Agent Najm Cards at Majid Alfuttaim
July 31, 2012 - August 1, 2025Provided feedback to management about customer complaints and inquiries. Examined market needs to attract more customers with offers. Supported retail strategy implementation in the UAE market. Prepared call centre activity reports. Followed up on customer dispute forms (fraud investigation) with Visa international. Trained new joiners about Najm card products.
Sales Agent at loans department at ABN AMRO Bank
July 31, 2010 - August 1, 2025Sold post-dated check loans (PDC Loans). Conducted evening telesales to expand the customer database. Visited companies to list and sell bank products. Followed up with customers regarding their loan status.
Sales Agent at Loans Department at ABN AMRO Bank
July 31, 2010 - August 1, 2025Sold post-dated check loans (PDC). Conducted evening telesales to expand customer database. Visited companies to sell bank products and followed up on customers' loan statuses.
Sales agent at loans department at ABN AMRO Bank
July 31, 2010 - August 1, 2025Sold PDC loans (post dated checks loans). Conducted evening telesales to expand the customer database. Visited companies and listed them to sell the bank products. Followed up with customers regarding their loan status.
Sales agent at loans department at ABN AMRO Bank
July 31, 2010 - August 1, 2025Sold PDC loans (post dated checks loans). Made evening telesales to expand customer database. Visited companies to sell bank products. Followed up with customers regarding loan status.
Sales Agent at Loans Department at ABN AMRO Bank
July 31, 2010 - August 1, 2025Sold post-dated checks loans (PDC loans), conducted evening telesales to expand customer database, visited companies to sell bank products, and followed up with customers regarding their loan status.
Sales Agent at Loans Department at ABN AMRO Bank
July 31, 2010 - August 1, 2025Sold PDC loans (post dated checks loans). Made evening telesales calls to expand the customer database. Visited companies for bank product sales. Followed up with customers regarding their loan status.
Education
Bachelor's degree at Modern Academy, Cairo, Egypt
September 1, 2002 - July 31, 2006Bachelor’s degree in Business administration at Modern Academy, Cairo, Egypt
September 1, 2002 - July 31, 2006Bachelor’s degree at Modern Academy, Cairo, Egypt
September 1, 2002 - July 31, 2006Bachelor’s degree in Business administration at Modern Academy, Cairo, Egypt
September 1, 2002 - July 31, 2006Bachelor’s degree at Modern Academy, Cairo, Egypt
September 1, 2002 - July 31, 2006Bachelor’s degree at Modern Academy, Cairo, Egypt
September 1, 2002 - July 31, 2006Qualifications
Professional Scrum Product Owner (PSPO I)
August 1, 2024 - August 31, 2024Professional Scrum Master (PSM I)
August 1, 2024 - August 31, 2024Project Management Professional (PMP)
August 1, 2023 - July 31, 2027Professional Scrum product Owner ™ | (PSPO I)
August 1, 2024 - August 31, 2024Professional Scrum Master ™ | (PSM I)
August 1, 2024 - August 31, 2024Project management professional (PMP)
August 1, 2023 - July 31, 2027Professional Scrum product Owner ™ (PSPO I)
August 1, 2024 - August 31, 2024Professional Scrum Master ™ (PSM I)
August 1, 2024 - August 31, 2024Project management professional (PMP)
August 1, 2023 - July 31, 2027Professional Scrum product Owner ™ (PSPO I)
August 1, 2024 - August 31, 2024Professional Scrum Master ™ (PSM I)
August 1, 2024 - August 31, 2024Project management professional (PMP)
August 1, 2023 - July 31, 2027Professional Scrum Product Owner ™ (PSPO I)
August 1, 2024 - August 31, 2024Professional Scrum Master ™ (PSM I)
August 1, 2024 - August 31, 2024Project Management Professional (PMP)
August 1, 2023 - July 31, 2027Professional Scrum product Owner ™ (PSPO I)
August 1, 2024 - August 31, 2024Professional Scrum Master ™ (PSM I)
August 1, 2024 - August 31, 2024Project management professional (PMP)
August 1, 2023 - July 31, 2027Industry Experience
Software & Internet, Financial Services, Retail, Professional Services
Experience Level
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