Available to hire
Hi, I’m Mahmoud, an AI Evaluation & Data Annotation Specialist fluent in both Arabic and English. I have a strong background in data labeling, content evaluation, and model assessment, and I’m passionate about advancing AI technology through high-quality data and precise annotation.
I enjoy contributing to impactful multilingual AI projects by ensuring accuracy and relevance in AI training data. With experience in supervising chatbot training and RLHF processes, I am eager to bring my skills to new challenges in the AI field.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
Call Center Agent - Customer Service Specialist at IMI Majorel
August 31, 2023 - August 1, 2025Managed high-volume inbound calls using advanced CRM systems (Siebel, CX). Provided bilingual customer support (Arabic & English) maintaining 95%+ satisfaction rates.
Translation & Transcription at Freelance
September 1, 2022 - PresentTranscribed and translated Arabic-English content with high accuracy, developing multilingual content evaluation skills essential for AI model training.
AI Trainer & Data Annotation Specialist at Freelance
July 1, 2024 - PresentWorked on platforms like Remotasks, Outlier AI, Clickworker, Dataannotation tech. Validated and annotated multilingual data for NLP training. Assessed AI-generated responses for accuracy and relevance. Trained and evaluated chatbots to improve natural language understanding. Contributed to the refinement of AI models through linguistic feedback and human evaluation. Provided human feedback and preference annotations to support reinforcement learning from human feedback (RLHF) processes.
Education
Bachelor of Commerce at Helwan University
January 1, 2015 - December 31, 2023Qualifications
Industry Experience
Software & Internet, Professional Services, Media & Entertainment
Experience Level
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