Nurjana
I am a dedicated content moderator working on a large social media platform, where I balance enforcing community guidelines and supporting user engagement to maintain a healthy digital environment.
About
I am a dedicated content moderator working on a large social media platform, where I balance enforcing community guidelines and supporting user engagement to maintain a healthy digital environment. With a strong background in linguistics and content creation, I also bring experience in copywriting and social media strategy.
I have worked in various roles such as customer success specialist, content creator, and social media strategist, which have helped me develop excellent communication skills and a deep understanding of digital content management. I’m passionate about creating engaging content that resonates with audiences and drives positive interaction.
- 5 years' experience
- Joined August 2025
Languages
- EnglishAdvanced
Industry experience
- Media & Entertainment
- Education
- Retail
- Professional Services
- Software & Internet
- Travel & Hospitality
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Work experience· 8 roles
Handling customers needs and satisfaction through chats in large amounts. Solving the customers problems and queries with appropriate solutions. Following guidelines, policies and feedback. Maintaining the performance and able to build a good communication with customers.
Handling customers needs and satisfaction through chats in large amounts. Solving the customers problems and queries with appropriate solutions. Following guidelines, policies and feedback. Maintaining the performance and able to build a good communication with customers.
Reviewing and moderating user-generated content to ensure compliance with community guidelines and policies. A meticulous balance of enforcing rules, supporting user engagement, and contributing to the overall health of the digital ecosystem.
Education
Certifications and awards· 6
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