Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

As a senior technical writer, I create and manage comprehensive technical documentation, including user manuals, release notes, and system documentation. I enjoy transforming complex information into clear, user-friendly content and thrive in collaborative, detail-oriented environments. I blend strong technical expertise with curiosity for new concepts and regulatory shifts, and I stay current with industry changes through ongoing learning and professional qualifications. I relish the creative process of documentation and am enthusiastic about applying new business and technical ideas to real-world challenges.…As a senior technical writer, I create and manage comprehensive technical documentation, including user manuals, release notes, and system documentation. I enjoy transforming complex information into clear, user-friendly content and thrive in collaborative, detail-oriented environments. I blend strong technical expertise with curiosity for new concepts and regulatory shifts, and I stay current with industry changes through ongoing learning and professional qualifications. I relish the creative process of documentation and am enthusiastic about applying new business and technical ideas to real-world challenges.

Margarita Yankova





As a senior technical writer, I create and manage comprehensive technical documentation, including user manuals, release notes, and system documentation. I enjoy transforming complex information into clear, user-friendly content and thrive in collaborative, detail-oriented environments. I blend strong technical expertise with curiosity for new concepts and regulatory shifts, and I stay current with industry changes through ongoing learning and professional qualifications. I relish the creative process of documentation and am enthusiastic about applying new business and technical ideas to real-world challenges.…As a senior technical writer, I create and manage comprehensive technical documentation, including user manuals, release notes, and system documentation. I enjoy transforming complex information into clear, user-friendly content and thrive in collaborative, detail-oriented environments. I blend strong technical expertise with curiosity for new concepts and regulatory shifts, and I stay current with industry changes through ongoing learning and professional qualifications. I relish the creative process of documentation and am enthusiastic about applying new business and technical ideas to real-world challenges.

Available to hire

As a senior technical writer, I create and manage comprehensive technical documentation, including user manuals, release notes, and system documentation. I enjoy transforming complex information into clear, user-friendly content and thrive in collaborative, detail-oriented environments.

I blend strong technical expertise with curiosity for new concepts and regulatory shifts, and I stay current with industry changes through ongoing learning and professional qualifications. I relish the creative process of documentation and am enthusiastic about applying new business and technical ideas to real-world challenges.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Bulgarian

Fluent

English

Fluent

Work Experience

Technical Writer

June 30, 2025 - August 2, 2025

Developed release notes and user manuals for internal company projects by reviewing project summaries, analyzing JIRA cases, and synthesizing data into well-structured documents. Participated in cross-functional meetings and maintained communication to improve documentation quality. Utilized tools like JIRA, Confluence, Outlook, and internal apps to streamline workflow.

Quality Assurance Specialist at DatykSystems

December 31, 2021 - August 2, 2025

Performed manual quality assurance testing, developed test cases, and executed thorough protocols to ensure product reliability. Used industry-standard tools such as JIRA, TestGrid, TestLink, and Jenkins to support testing lifecycle management and maintained collaborative relationships with cross-functional teams to ensure compliance with standards.

Quality Assurance Specialist at Dynamicweb

August 31, 2019 - August 2, 2025

Conducted system analysis and comprehensive quality assurance validation by reviewing system specifications, developing test scenarios, and manually executing test plans. Reviewed technical documents for compliance and provided feedback to development teams to enhance project outcomes and reduce deployment risks.

Quality Assurance Specialist at TekExperts

December 31, 2018 - August 2, 2025

Established and maintained quality frameworks, developed standards and procedures for process evaluation, analyzed client feedback for improvements, and documented best practices to enhance operational efficiency and ensure consistent service excellence.

Knowledge Management Specialist/ Technical Writer at eCommera

July 31, 2017 - August 2, 2025

Created and maintained technical documentation for internal and external support procedures using Atlassian tools. Developed a centralized knowledge base covering client-specific processes and JIRA case documentation to improve team response and service consistency. Conducted interviews and gathered technical insights from support teams.

Wintel Technical Support Engineer at Hewlett-Packard Global Delivery Centre Bulgaria

October 31, 2013 - August 2, 2025

Delivered operational services for outsourcing accounts, managing incidents, monitoring operations, and strategic change management to minimize downtime. Balanced immediate operational needs with long-term performance goals, while maintaining strong client communication to ensure satisfaction.

Technical Writer at Datyk Systems

September 1, 2021 - June 1, 2025

Developed release notes and user manuals for internal company projects. Created One Pager summaries, analyzed JIRA cases, participated in daily meetings to capture critical information, and synthesized data into structured documentation using the company templates. Produced clear, well-structured technical documents communicating new changes to stakeholders. Prioritized significant updates during release note prep and eliminated extraneous details. Leveraged JIRA, Confluence, Outlook, Element, and other internal applications to streamline workflow. Created new documentation from scratch, revised existing materials, participated in cross-functional meetings, and maintained regular communication with teams across departments.

Quality Assurance Specialist at Datyk Systems

January 1, 2019 - January 1, 2021

As a freelance QA engineer, contributed to multiple projects through manual testing and quality control initiatives. Developed detailed test case scenarios and executed thorough testing protocols to ensure product reliability and performance. Used a robust toolkit including JIRA for issue tracking, TestGrid (test management), TestLink, and Jenkins for CI, plus other specialized tools to optimize workflow. Managed the full testing lifecycle: created and executed test cases, logged results with supporting files, and provided actionable feedback to development teams. Monitored dashboards and time-tracking systems to meet deadlines and ensured adherence to standards.

Knowledge Management Specialist / Technical Writer at eCommera

June 1, 2016 - July 1, 2017

Created and maintained comprehensive technical documentation for internal and external support procedures, ensuring knowledge accessibility and operational continuity. Leveraged Atlassian tools to develop wiki content covering client-specific procedures and JIRA case documentation. Centralized knowledge base with standardized processes, troubleshooting guides, and best practices to improve response times and service consistency. Conducted structured interviews with support staff to capture hands-on expertise and convert tribal knowledge into shareable resources. Documented integration platforms including Salesforce Commerce Cloud (Demandware), SAP Hybris, and OrderDynamics to address integration nuances.

Technical Support Engineer at Hewlett Packard Global Delivery Centre Bulgaria

July 1, 2011 - October 1, 2013

Delivered operational support to outsourcing accounts with a focus on punctuality and quality. Managed continuous operations monitoring, incident response and resolution, and strategic change management of supported configurations. Aimed to minimize unplanned downtime while ensuring exceptional customer satisfaction through proactive monitoring, rapid response procedures, and proactive stakeholder communication. Served as a bridge between technical operations and client business objectives to translate operational excellence into tangible business value.