Hi, I'm Jade Kenny, a dynamic and results-driven Social Media Manager and Customer Service Representative with over 2 years of experience. I specialize in creating and executing strategic social media campaigns across platforms like Facebook, Instagram, Pinterest, and Twitter, helping brands grow their online presence and engage with diverse audiences. I am passionate about delivering exceptional customer support, managing inquiries, and fostering long-term client relationships. Leveraging analytics and creative content, I strive to optimize social media performance and align marketing strategies with business goals. I enjoy collaborating with influencers and industry partners to boost brand awareness and trust.

Hi, I'm Jade Kenny, a dynamic and results-driven Social Media Manager and Customer Service Representative with over 2 years of experience. I specialize in creating and executing strategic social media campaigns across platforms like Facebook, Instagram, Pinterest, and Twitter, helping brands grow their online presence and engage with diverse audiences. I am passionate about delivering exceptional customer support, managing inquiries, and fostering long-term client relationships. Leveraging analytics and creative content, I strive to optimize social media performance and align marketing strategies with business goals. I enjoy collaborating with influencers and industry partners to boost brand awareness and trust.

Available to hire

Hi, I’m Jade Kenny, a dynamic and results-driven Social Media Manager and Customer Service Representative with over 2 years of experience. I specialize in creating and executing strategic social media campaigns across platforms like Facebook, Instagram, Pinterest, and Twitter, helping brands grow their online presence and engage with diverse audiences.

I am passionate about delivering exceptional customer support, managing inquiries, and fostering long-term client relationships. Leveraging analytics and creative content, I strive to optimize social media performance and align marketing strategies with business goals. I enjoy collaborating with influencers and industry partners to boost brand awareness and trust.

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Language

English
Fluent
Irish
Fluent

Work Experience

Social Media Manager and Marketer at Sew Happy Ireland
January 1, 2023 - Present
Developed and executed comprehensive digital marketing strategies focusing on social media platforms like Facebook, Instagram, Pinterest, and Twitter. Created and managed engaging content such as product showcases, promotions, and customer stories. Successfully doubled social media following by focusing on organic growth and paid campaigns targeting diverse customer segments. Managed paid campaigns optimizing ads for maximum ROI. Analyzed metrics using Google Analytics, Facebook Insights, and Instagram Insights to track and refine campaigns. Collaborated with influencers and craft industry partners to boost brand reach and social proof. Provided customer support via social media, responding promptly to inquiries and fostered positive customer relationships.
Barista and Cafe Manager at Willow and Wilde
December 31, 2023 - August 3, 2025
Provided exceptional customer service while overseeing daily café operations. Crafted high-quality beverages and maintained a welcoming environment to ensure a positive customer experience. Managed staff schedules, supervised team performance, and handled inventory to ensure operational efficiency. Implemented sales and customer loyalty strategies.
Child Care Practitioner at gCroi Og.
December 31, 2022 - August 3, 2025
Provided a safe and supportive environment for children outside school hours. Facilitated educational and fun activities, assisted with homework, and attended to children's emotional and physical needs.
Sports Coach at Red Star Monivea
December 31, 2021 - August 3, 2025
Kickboxing coach with a focus on training athletes to achieve peak performance. Leveraged experience as a World Champion to teach technique, strategy, and conditioning. Created a disciplined and motivating training environment to help students excel in competitive and recreational kickboxing.
Social Media Manager and Marketer at Sew Happy Ireland
January 1, 2023 - Present
Developed and executed digital marketing strategies to enhance online brand presence on platforms like Facebook, Instagram, Pinterest, and Twitter. Created and managed engaging content that significantly increased follower engagement and brand visibility. Grew social media following by 100% using organic growth and paid campaigns. Managed paid campaigns with optimized ads targeting customer segments using analytics. Analyzed social media metrics with tools such as Google Analytics, Facebook Insights, and Instagram Insights to track and improve campaign success. Collaborated with influencers and craft industry partners to extend brand reach and build partnerships. Provided customer support through social media channels, fostering positive relationships.
Barista and Cafe Manager at Willow and Wilde
December 31, 2023 - August 3, 2025
Prepared high-quality beverages and maintained a welcoming environment to ensure positive customer experiences. Managed daily operations including staff scheduling, team supervision, and inventory management. Implemented strategies to drive sales and improve customer loyalty while delivering exceptional customer service.
Child Care Practitioner at gCroi Og.
December 31, 2022 - August 3, 2025
Provided a safe and engaging environment for children outside of school hours. Facilitated educational and fun activities, assisted with homework, and supported children's emotional and physical needs.
Sports Coach at Red Star Monivea
December 31, 2021 - August 3, 2025
Kickboxing coach with a focus on training athletes to reach their full potential. Provided expert coaching in technique, strategy, and conditioning drawn from experience as a World Champion. Fostered a disciplined, supportive, and motivating environment to help students excel in competitive and recreational kickboxing.

Education

Leaving Certificate at Colaiste an Eachreidh
January 1, 2012 - December 31, 2018
Leaving Certificate at Colaiste an Eachreidh
January 1, 2012 - December 31, 2018

Qualifications

Certified Digital Marketing Professional
January 11, 2030 - August 3, 2025
Customer Service Fundamentals Certificate
January 11, 2030 - August 3, 2025
Social Media and Networking Essentials
January 11, 2030 - August 3, 2025
Gaisce Award
January 11, 2030 - August 3, 2025
First Aid Certification
January 11, 2030 - August 3, 2025
Children First Certificate
January 11, 2030 - August 3, 2025
Certified Digital Marketing Professional
January 11, 2030 - August 3, 2025
Customer Service Fundamentals Certificate
January 11, 2030 - August 3, 2025
Social Media and Networking Essentials
January 11, 2030 - August 3, 2025
Gaisce Award
January 11, 2030 - August 3, 2025
First Aid Certification
January 11, 2030 - August 3, 2025
Children First Certificate
January 11, 2030 - August 3, 2025

Industry Experience

Retail, Education, Consumer Goods, Professional Services, Travel & Hospitality, Other