Gaelle B. Saidy

Sales and Marketing Internship at Els Cedres

Developed and managed content calendars to ensure consistent and timely social media posting for multiple clients. Created and edited engaging visual content using Canva to support marketing campaigns and brand messaging. Attended client meetings to understand their needs and provide tailored marketing solutions. Conducted comprehensive social media audits to assess client performance and identify growth opportunities. Assisted in crafting content strategies aimed at boosting audience engagement and improving brand visibility.

Marketing Internship at Adira

Created engaging content for social media platforms to highlight the stories of women producers and increase brand visibility. Assisted in developing and executing marketing strategies to promote traditional Lebanese mouneh products.

Social Media Manager at Michel Daher Special Foundation (MDSF)

Managed the foundation’s social media accounts. Created content and developed strategies for social media engagement. Practiced photography and videography skills during campaigns. Outreached approximately 300 women for “tech pour tous” program.

Data Entry at Middle East Technology (MET)

Accurately handled data entry tasks, inputting and organizing Touch service line information in Excel sheets. Maintained clean and structured records to support internal reporting and client follow-ups. Managed customer inquiries, offering timely solutions and support. Ensured efficient communication to help maintain high levels of customer satisfaction.

Junior Customer Support at Whish Money Lebanon

Assist customers via chat by addressing inquiries, resolving issues, and providing information about Whish Money’s financial products and digital services. Support account management tasks such as verifying customer information, processing requests, and guiding users through app features and payment solutions. Collaborate with internal teams to escalate and follow up on complex cases, contributing to process improvement and a seamless customer experience.

Social Media Manager at ELSCEDRES

Manage and execute social media strategies for multiple clients across industries, ensuring each brand’s voice and objectives are reflected effectively. Plan, create, and publish engaging content (posts, reels, stories, and campaigns) while monitoring performance through analytics and insights. Coordinate with design, copywriting, and ads teams to optimize campaigns, grow audiences, and deliver measurable results for clients. Conduct in-depth market research to identify current trends, consumer behavior, and competitor strategies to guide business decisions. Define and segment the target audience based on demographics, interests, and purchasing patterns to tailor marketing strategies effectively. launch, and monitor marketing campaigns, from setting objectives and budgeting to evaluating performance metrics and optimizing for better reach and engagement.

Marketing Intern at Michel Daher Social Foundation

Supported marketing initiatives for the ADIRA brand, promoting locally produced mouneh items that empower rural women across Lebanon. Assisted in content creation and social media management, helping showcase the stories, products, and impact of women producers. Conducted outreach to approximately 200 women across diverse communities to promote the Tech Pour Tous program, increasing awareness of accessible tech-education opportunities.

Front Desk Customer Support at Middle East Technology (MET) - Touch Outlet

Assist customers with SIM card services, including activation, replacement, recharge, and plan upgrades. Handle billing and payment inquiries, ensuring accurate processing and explaining invoices or charges clearly. Troubleshoot basic device and connectivity issues, escalating technical problems to specialized support when needed.

Front desk customer support at Middle East Technology (MET) certified Touch outlet

Assist customers with SIM card services, including activation, replacement, recharge, and plan upgrades. Handle billing and payment inquiries, ensuring accurate processing and explaining invoices or charges clearly. Troubleshoot basic device and connectivity issues, escalating technical problems to specialized support when needed.