Gaelle B. Saidy

Assist customers via chat by addressing inquiries, resolving issues, and providing information about Whish Money’s financial products and digital services. Support account management tasks such as verifying customer information, processing requests, and guiding users through app features and payment solutions. Collaborate with internal teams to escalate and follow up on complex cases, contributing to process improvement and a seamless customer experience.

Assist customers via chat by addressing inquiries, resolving issues, and providing information about Whish Money’s financial products and digital services. Support account management tasks such as verifying customer information, processing requests, and guiding users through app features and payment solutions. Collaborate with internal teams to escalate and follow up on complex cases, contributing to process improvement and a seamless customer experience.

Manage and execute social media strategies for multiple clients across industries, ensuring each brand’s voice and objectives are reflected effectively. Plan, create, and publish engaging content (posts, reels, stories, and campaigns) while monitoring performance through analytics and insights. Coordinate with design, copywriting, and ads teams to optimize campaigns, grow audiences, and deliver measurable results for clients. Conduct in-depth market research to identify current trends, consumer behavior, and competitor strategies to guide business decisions. Define and segment the target audience based on demographics, interests, and purchasing patterns to tailor marketing strategies effectively. launch, and monitor marketing campaigns, from setting objectives and budgeting to evaluating performance metrics and optimizing for better reach and engagement.