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I am a transformational and seasoned IT professional with over 14 years of exponential experience in leveraging technology-driven strategies to optimize IT planning and operations. I have a proven track record in enhancing software development, quality assurance, and infrastructure management. I am skilled in aligning IT services with business goals, driving process improvements, and managing supply chains for IT equipment. Through my career, I have delivered cost optimizations and risk mitigation through strategic leadership in diverse, cross-functional teams. I successfully capitalize on IT as a solution to business challenges, manage SLAs and OLAs for clients, and mitigate risks in an ever-evolving technological landscape. I continuously leverage diverse methodologies to optimize resources and enhance quality, driven by an insatiable drive for success.…I am a transformational and seasoned IT professional with over 14 years of exponential experience in leveraging technology-driven strategies to optimize IT planning and operations. I have a proven track record in enhancing software development, quality assurance, and infrastructure management. I am skilled in aligning IT services with business goals, driving process improvements, and managing supply chains for IT equipment. Through my career, I have delivered cost optimizations and risk mitigation through strategic leadership in diverse, cross-functional teams. I successfully capitalize on IT as a solution to business challenges, manage SLAs and OLAs for clients, and mitigate risks in an ever-evolving technological landscape. I continuously leverage diverse methodologies to optimize resources and enhance quality, driven by an insatiable drive for success.

Muhammad Shazad Afzal

Project Manager, Developer, AI Engineer, +1

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I am a transformational and seasoned IT professional with over 14 years of exponential experience in leveraging technology-driven strategies to optimize IT planning and operations. I have a proven track record in enhancing software development, quality assurance, and infrastructure management. I am skilled in aligning IT services with business goals, driving process improvements, and managing supply chains for IT equipment. Through my career, I have delivered cost optimizations and risk mitigation through strategic leadership in diverse, cross-functional teams. I successfully capitalize on IT as a solution to business challenges, manage SLAs and OLAs for clients, and mitigate risks in an ever-evolving technological landscape. I continuously leverage diverse methodologies to optimize resources and enhance quality, driven by an insatiable drive for success.…I am a transformational and seasoned IT professional with over 14 years of exponential experience in leveraging technology-driven strategies to optimize IT planning and operations. I have a proven track record in enhancing software development, quality assurance, and infrastructure management. I am skilled in aligning IT services with business goals, driving process improvements, and managing supply chains for IT equipment. Through my career, I have delivered cost optimizations and risk mitigation through strategic leadership in diverse, cross-functional teams. I successfully capitalize on IT as a solution to business challenges, manage SLAs and OLAs for clients, and mitigate risks in an ever-evolving technological landscape. I continuously leverage diverse methodologies to optimize resources and enhance quality, driven by an insatiable drive for success.

Available to hire

I am a transformational and seasoned IT professional with over 14 years of exponential experience in leveraging technology-driven strategies to optimize IT planning and operations. I have a proven track record in enhancing software development, quality assurance, and infrastructure management. I am skilled in aligning IT services with business goals, driving process improvements, and managing supply chains for IT equipment.

Through my career, I have delivered cost optimizations and risk mitigation through strategic leadership in diverse, cross-functional teams. I successfully capitalize on IT as a solution to business challenges, manage SLAs and OLAs for clients, and mitigate risks in an ever-evolving technological landscape. I continuously leverage diverse methodologies to optimize resources and enhance quality, driven by an insatiable drive for success.

Skills

Leadership

Microsoft Office

POS

Experience Level

Leadership

Expert

Microsoft Office

Expert

POS

Expert

Work Experience

IT Technical Lead at Marshal Equipment & Trading Co LLC

April 1, 2014 - Present

Managed eight clients and accounts across five projects, leading a team of three and coordinating with six vendors. Achieved cost and time savings, improved operational efficiency, and maintained high client satisfaction with low escalation rates. Reported directly to the COO, planning IT strategies and implementation plans to maximize returns with minimized costs. Directed daily IT operations, workflow analysis, priority setting, and standards development. Oversaw configuration and maintenance of computer systems and networks, including support for VeriFone Android devices, UX series, ECRs, and Terminal Management Systems. Led troubleshooting efforts and collaborated with vendors and support personnel. Promoted continuous improvement and implemented best practices for enhanced project delivery.

IT Technical Lead / IT Operations at Marshal Equipment & Trading Co LLC

March 31, 2014 - August 4, 2025

Led strategy and planning for end-to-end IT operations and technology innovation. Engaged with stakeholders including group executives and board members to ensure alignment. Directed deployment of payment solutions for banks, FinTech, and oil & gas industries. Coordinated software developers, project management, and business teams for client-specific POS system preparation. Managed vendor relations, procurement, logistics, shipping, and government affairs related to device registration and attestation. Developed purchasing policies and streamlined costs to optimize financial performance.