IT transformational leader with 14+ years of experience driving business transformation through technology strategies across software development lifecycle, QA, incident management, and IT infrastructure operations. Proven ability to align IT planning and operations with business goals, improve productivity, and deliver reliable services under SLAs/OLAs. Seasoned solution architect and technical lead who manages end-to-end delivery of payment solutions (POS/ECR/UX/Android terminals), leads stakeholder engagement and escalations, and improves operational efficiency via continuous improvement and standardized delivery processes.…

MUHAMMAD SHAZAD AFZAL

IT transformational leader with 14+ years of experience driving business transformation through technology strategies across software development lifecycle, QA, incident management, and IT infrastructure operations. Proven ability to align IT planning and operations with business goals, improve productivity, and deliver reliable services under SLAs/OLAs. Seasoned solution architect and technical lead who manages end-to-end delivery of payment solutions (POS/ECR/UX/Android terminals), leads stakeholder engagement and escalations, and improves operational efficiency via continuous improvement and standardized delivery processes.…

Available to hire

IT transformational leader with 14+ years of experience driving business transformation through technology strategies across software development lifecycle, QA, incident management, and IT infrastructure operations. Proven ability to align IT planning and operations with business goals, improve productivity, and deliver reliable services under SLAs/OLAs.

Seasoned solution architect and technical lead who manages end-to-end delivery of payment solutions (POS/ECR/UX/Android terminals), leads stakeholder engagement and escalations, and improves operational efficiency via continuous improvement and standardized delivery processes.

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Skills

Experience Level

Leadership
Expert
Microsoft Office
Expert
POS
Expert
API
Expert
Android
Intermediate
Jira
Intermediate

Language

Arabic
Intermediate
English
Fluent
Urdu
Fluent

Work Experience

IT Technical Lead at Marshal Equipment & Trading Co LLC
April 1, 2014 - Present
Managed eight clients and accounts across five projects, leading a team of three and coordinating with six vendors. Achieved cost and time savings, improved operational efficiency, and maintained high client satisfaction with low escalation rates. Reported directly to the COO, planning IT strategies and implementation plans to maximize returns with minimized costs. Directed daily IT operations, workflow analysis, priority setting, and standards development. Oversaw configuration and maintenance of computer systems and networks, including support for VeriFone Android devices, UX series, ECRs, and Terminal Management Systems. Led troubleshooting efforts and collaborated with vendors and support personnel. Promoted continuous improvement and implemented best practices for enhanced project delivery.
IT Technical Lead at Marshal Equipment & Trading Co LLC
April 1, 2004 - Present
Led end-to-end delivery of payment solution projects for Banking, FinTech, and Oil & Gas clients, including POS, ECR, UX terminals, and Android-based payment devices. Managed full SDLC and project lifecycle from scoping and planning through execution, UAT, deployment, and post-implementation support, coordinating with software development, compliance, operations, and security teams. Oversaw integrations between payment terminals and backend systems to ensure seamless transaction flows, accurate settlement, and reliable system performance. Managed vendor relationships with payment solution providers and hardware suppliers, negotiated SLAs, and ensured timely delivery of components. Prepared project documentation (functional specifications, deployment plans, risk registers, installation guides, and client sign-offs) and led UAT planning, issue tracking, and production readiness for large-scale terminal rollouts and upgrades. Ensured security and compliance adherence to payment industry

Education

Higher Diploma in Information System Management at APTECH Computer Education
September 5, 1998 - May 27, 2000
Software Engineering
Masters of Business Administration at Victorian Institute of Technology - Melbourne Australia
January 22, 2022 - June 29, 2024
MBA with specialisation in Information Systems
Diploma in E-commerce at NIT Dubai, UAE
January 1, 2001 - January 1, 2001
Higher Diploma in Information System Management at APTECH, Sharjah, UAE
January 1, 2000 - January 1, 2000

Qualifications

ITIL V3 Foundation
January 11, 2030 - August 4, 2025
Cisco Certified Network Associate (CCNA)
January 11, 2030 - August 4, 2025
MCSE 2010
January 11, 2030 - August 4, 2025
Project Management Professional (PMP)
September 7, 2024 - October 25, 2025
MBA - Information Systems Management
January 1, 2024 - January 1, 2024
ITIL V3 Foundation
January 11, 2030 - August 11, 2026
Cisco Certified Network Associate (CCNA)
January 11, 2030 - August 11, 2026
MCSE 2010
January 1, 2010 - August 11, 2026
Project Management (PMP)
January 11, 2030 - August 11, 2026

Industry Experience

Financial Services, Software & Internet, Telecommunications, Energy & Utilities, Transportation & Logistics, Retail, Computers & Electronics
    Onsite Software Rollout

    Rolled out and tested the VeriFone POS terminals with the DCC functionality enabled using proprietary tools from VeriFone to test the terminals end to end transaction cycle

    Retail Automation System

    Based on the requirements of DNATA, provided automated solution for their Fuel Stations managed by EPPCO-ENOC at The Dubai World Central Airport and Dubai International Airport Terminals using EFT-POS integration with wireless handheld scanners connected to TIBCO server (front end) and Automate the fuel system using the Pump controller Interface with The Enabler application

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