JOY KEMEI

I am a certified IT professional (Fortinet NSE 3) with 6+ years of experience spanning presales engineering, IT helpdesk support, network security, and client success across the EMEA region. Based in Nairobi, Kenya, I have worked with enterprise clients across Africa and the Middle East — designing multi-vendor IT solutions, supporting end users, managing renewals and AMC strategies, and delivering measurable results in fast-paced technical environments.
My background bridges two worlds: I am equally comfortable troubleshooting a network connectivity issue, onboarding a new user onto internal systems, and presenting a Fortinet security architecture to a C-level decision-maker. At 247 Tech, where I was named Employee of the Year in 2024, I helped achieve a 95% client renewal rate and contributed to an 80% AMC closure rate through a combination of technical depth and strategic thinking.